1 / 9

NCMP

NCMP. Wolverhampton’s Journey to improve take up and parental feedback. 2008/2009. Standardised parental results letter, locally felt to be too complicated School nurses sought parent opinions Opt outs from measurement increasing

maile-payne
Télécharger la présentation

NCMP

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. NCMP Wolverhampton’s Journey to improve take up and parental feedback

  2. 2008/2009 • Standardised parental results letter, locally felt to be too complicated • School nurses sought parent opinions • Opt outs from measurement increasing • Solution – change the initial and feedback letters in preparation for 2009/10 collection

  3. Initial Letter • School nurses felt that fewer parents would opt out if they had to make more effort to do so – opt out changed • AND • It was stressed that the measurements were part of an overall health assessment • Result: 19 opt outs in 2009/10

  4. Parental Feedback • The standardised letter was simplified • 4 versions were adopted for 2009/10 according to weight status • School nurses were proactive in contacting parents of underweight and very overweight children to offer further support. • C4L leaflet included with all letters

  5. 2009/10 • Concerns expressed by local health professionals regarding feedback letters, against a rising tide of media stories • As part of care pathway development, a decision was taken to audit parental views • School nurse undertook the audit in June 2010

  6. Audit Results • 456 questionnaires distributed, 132 returned – 28.9% • 91% found the initial letter informative • 86% found the results letter appropriate • 75% found the C4L leaflet useful • 22% took up the offer of additional support • Up to 6% expressed that their child had negative feelings about the assessment

  7. Recommendations • Review content of the initial letter • Review audit tool, if to be re-used • Review letters sent out post assessment to include a ‘what happens next’ section • Ensure C4L leaflet is included with the feedback letter – new local leaflet produced incorporating healthy eating/local physical activity opportunities

  8. 2010/11 • School nursing service need to reduce time on assessments • Letters reviewed to incorporate changes in service and take account of new weight management services for children • Impact awaited!

  9. Contact Details • Email: gloria.rye@wolvespct.nhs.uk • Tel: 01902 444192

More Related