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继续教育学院

继续教育学院. School of Continuing Education, Jilin University. 大学英语（二）. 授课教师：张绪忠. New Practical English—Comprehensive, Book 2. Network Education College Jilin University. Unit 4 Making a reservation. Focal points 1. Learn terms used in hotel 2. Learn to book a hotel room

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继续教育学院

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  1. 继续教育学院 School of Continuing Education, Jilin University 大学英语（二） 授课教师：张绪忠

  2. New Practical English—Comprehensive, Book 2 Network Education College Jilin University Unit 4 Making a reservation Focal points 1. Learn terms used in hotel 2. Learn to book a hotel room 3. Check in and out at a hotel 4. Fill in reservation form 5. Learn different kinds of hotel in the world 6. Text study: Sample of hotel service 7. Grammatical point: relative clauses

  3. Unit 4 Making a reservation If you make a reservation, you arrange for something such as a table in a restaurant or a room in a hotel to be kept for you.

  4. Main points 1. Learn terms used in hotel 2. Learn to book a hotel room 3. Check in and out at a hotel 4. Fill in reservation form 5. Learn different kinds of hotel in the world 6. Text study: Sample of hotel service 7. Grammatical point: relative clauses

  5. 1. Terms used in a hotel(知识点1：宾馆术语) • ----hotel 旅店，酒店 motel 汽车旅馆 airtel 机场旅店 hostel 招待所 inn 小旅店，客栈 lodge 小旅店 • ----single room 单人间 twin room/twin-bedded room 放两张床的房间 double room 双人房间 suite 套房 family suite with three bedrooms 三卧室家庭套房 president suite 总统套房 mini suite 小型套房 executive suite 经理套房 • ----lounge 休息处 cocktail lounge 酒吧间 lobby 大厅 entrance hall 门厅 meeting room 会议室 fitness center 健身中心 multi-purpose rooms 多功能房间 • ----single bed 单人床 double bed 双人床 twin bed 对床，（成对的）单人床 king size bed 大号床 crib 儿童床 ----- receptionist/desk clerk 接待员 switchboard operator 电话接线员 room service waiter 客房服务员 maid 清扫房间的女服务员 bell-man/bell-boy 侍应生，行李员 doorman 门厅接应员

  6. 2. Expressions used in booking a hotel room(知识点2：预订宾馆用语) • Questions: • What kinds of room do you want/like? • How long do you intend /want to stay here? • May I book a sing room in your hotel? • Could we book two double rooms for this weekend? • May I reserve a suite on the third floor till Friday? • Are there any rooms available tonight? • What is the price of the single room? • How would you like to pay, in cash or by credit card? • Responses: • I would like a single room with bath (a balcony, a good view etc.). • I would like to stay here for two nights. • We have a single room with bath /a good view available. • You may pay by check or in cash/by credit card. • Fifty dollars a night, including breakfast. • You may check out before 12:00 p.m..

  7. Other expressions • I would like to book a double room for my family • For which dates? • Let me check if we have a room available then. • Shall I send you a deposit? • I have a reservation with you. • May I have a look at your passport? • Would you please fill in the registration form? • What’s the rate for one person per night? • The bell-man will show you the way.

  8. Sample of making a reservation • A :Good evening. Hotel Royal. How may I help you? • B :Do you have a double room available from the 1st to the 3rd of July? • A :One moment, please. Yes, we have a double room available for those dates. • B :Is that on a smoking or non-smoking floor? • A :We have both available. Do you have a preference? • B :Smoking, please. • A :Okay, not a problem. Can you give me your email address, please? • B :It’s truecolors@whowho.com. • A :Great. I’ll email you a confirmation immediately. We look forward to your arrival.

  9. 3.1 Check in at a hotel(知识点3：入住和离开宾馆) • Guest: Hello. We have a reservation for tonight.Receptionist: Can I have your name, please?Guest: Maria and Luigi Rossi.Receptionist: Right, Maria and Luigi Rossi. I’m sorry, but I can’t find it. When did you book the room?Guest: I booked it 2 weeks ago via Internet.Receptionist: Let me check it again…. Yes, I found it. A double room for 3 nights.Guest: Yes, that’s right. The price includes breakfast as well, doesn’t it?Receptionist: Of course. The restaurant is open from 7 am to 10 am for breakfast. And here is your key, room 147.Guest: Is it on the first floor?Receptionist: Yes. The elevator is over there, next to the entrance.Guest: Thank you.Receptionist: I need your documents.Guest: Are the passports all right?Receptionist: Certainly.Guest: … and we’d like a wake-up call tomorrow morning at 7.15.

  10. 3. 2 Check out at a hotel • Receptionist: Good morning, Sir!Mr Goodmann: Good morning!Receptionist: May I help you?Mr Goodmann: Yes. I’d like to check out.       Receptionist: Certainly. Can I have your name and room number, please?Mr Goodmann: My name is Peter Goodman, and my room number is 404. Here is the key.Receptionist: Did you have anything from the minibar?Mr Goodmann: Just a mineral water.Receptionist: Here is your bill. Would you like to check it?Mr Goodmann: Yes. What’s the 9 pounds for?Receptionist: That’s for the phone calls you made from theroom.Mr Goodmann: Can I pay by traveller’s cheques?Receptionist: Of course. Can I have your passport, please?Mr Goodmann: Here it is.Receptionist: Could you sign the cheques for me?Mr Goodmann: Sure.Receptionist: Here is your receipt.Mr Mann: Thank you. Good bye.Receptionist: Good bye.

  11. 4. Hotel Reservation Form(知识点4：宾馆订房表) • Riverside Hotel江湾大酒店 • The Riverside Hotel welcomes guests to 313 luxury rooms and suites, which brings unmatched river views of Pearl River. Whether visiting for business or pleasure, at the Riverside Hotel guests are always where they want to be. • Overlooking the magnificent Pearl River, Riverside Hotel is an international standard city-resort offering a relaxing break from the daily hustle and bustle. The hotel, in a lush setting, provides business and leisure travelers with excellent value-for-money accommodations, fully equipped conference and banquet facilities, a selection of dining venues, as well as fine recreational facilities. • Easy of access to: • Guangzhou's railway station (15 min)New Baiyun airport (40 min)Pazhou Exhibition Hall (15-20min)

  12. 5. Different kinds of hotel（知识点5：宾馆种类） Hotels are a great option when traveling nationally or internationally. Whether you are gearing up for a road trip across the U.S. or a family vacation to Europe, there are a number of lodging options of which you can take advantage. While each option is different, all offer a number of great amenities and services for families and persons on the go.

  13. Transient Hotels（临时性宾馆） • A hotel is classified as transient when at least 75 percent of guests are not permanent residents. Located largely in major cities, states and countries around the world, transient hotels allow guests an opportunity to travel to new states or foreign countries without the burden of leasing a property or apartment. Most transient hotels offer guests daily and weekly rates as well as amenities（便利设施） like spa, fitness centers, Internet access and newspaper services. A staple for the traveling public, transient hotels provide commercial services that make statewide and international travel easier and more convenient. U.S. travelers planning a vacation or business trip to a large international city like Paris (France), Florence (Italy) or London (England) can choose from a variety of service packages and lodging types based on individual needs. Marriott is an example of a transient hotel that can be found in the U.S. and around the world (including France, Italy and the United Kingdom).

  14. Residential Hotels（公寓性宾馆） • A hotel is classified as residential when it offers long-term residential options like apartments and other services to guests in search of permanent residence. Chiefly characterized by its suitability to permanent residents, a residential hotel provides reduced rates or package deals for long-term lodging. Residential hotels offer general amenities like bar, newspaper service, nonsmoking rooms, safety deposit box, soundproofed rooms, heating and storage. Many residential hotels operate as large apartment buildings that offer large-capacity rooms, maid service, a dining room and in-room meal service. You can find residential hotels all over the U.S. including beaches and seashores, scenic and historic areas, ski parks and parks as well as urban and metropolitan cities. For example, Casa Playa is a residential hotel.

  15. Resort Hotels（度假性宾馆） • Sometimes classified as luxury hotels, resort hotels offer travelers and vacationers in search of luxury a wider range of lodging and meal options. While some resort hotels operate on a seasonal basis, many operate continuously throughout the year. Catering to families, singles and newlyweds on vacation, resorts offer themed lodging and other attractions. From spas to large outdoor and indoor swimming options, resorts are established to provide contained attractions, where guests don't necessarily have to leave the resort for entertainment. For example, a resort might offer dance lessons or comedy shows in addition to regular amenities like room service, Internet access and in-room meal service. But they also complement the activities of nearby tourist attractions and sites. The Ritz-Carlton Orlando, Grande Lakes is an example of a resort hotel.

  16. 6. Sample of hotel service (知识点6：宾馆服务——以Climer Lodge 为例) • Climer Lodge • Miami University • Oxford, Ohio 45056 • 迈阿密大学克莱姆宾馆住宿指南

  17. Welcome to Climer Lodge. We are fortunate to have this beautiful facility to accommodate very special guests of Miami University. • In our efforts to serve you, we ask that you note the following: • 欢迎您入住克莱姆宾馆，我们荣幸地向迈阿密大学尊贵的客人提供优美的住宿条件。在我们向您提供服务期间，我们提醒您注意以下事项：

  18. The resident manager lives in Room 129, near the lobby entrance, and may • be reached by dialing 9-5226. Please contact the manager if you have any questions or needs after 5:00 p.m. on weekdays and throughout weekend stays. • 客房部经理住在大厅入口旁的129室，您可以拨打9-5226与他联系。平时每天下午5:00以后，以及周末期间，您若有问题和要求，请与客房部经理 • 联系。

  19. 3. On the lower level of Climer you will find an ice machine, a canned beverage machine, a lounge area and kitchenette where coffee and tea and a light continental breakfast are provided. • 在旅馆底层有冰箱，灌装饮料机，休息区和小厨房，那里提供咖啡，茶和欧洲大陆淡清早餐。

  20. 4. Lounge Hours: • 6:00 a.m. to 11:00 p.m. daily。 It is a non-smoking atmosphere • 休息区开放时间：每天早晨6:00至晚上11:00点。这里为无烟区。 • Recreation Center Hours: • 9:00 a.m. to 10:00 p.m., Sunday through Thursday. 9:00 a.m. to 11:00 p.m. on • Friday and Saturday • . • 娱乐中心开放时间：周日至周四上午9:00至晚上10:00；周五，周六上午9:00至晚上11:00 • 。

  21. 5. No lifeguard is on duty. Parents are required to be present at all times when children are in the pool. No children are allowed in the sauna. Glasses, extra blankets, and pillows are on the shelf above the garment rack. Check-out time is 10:00 a.m. Upon departure, please leave the key in your • room. • 无救生员值班。孩子在池中戏水时需家长全程陪同在场。桑拿浴房禁止儿童入内。在衣架上面的架子上有杯子、备用毛巾和枕头。结账时间为上午10:00，离开时请把钥匙留在房间内。

  22. 6.Phone Instructions: On-campus calls: Dial only the last 5 numbers. No need to dial the 52 prefix. Local telephone calls: Dial 88, then the 7-digit off-campus number. AT&T operator-assisted calls (collect, calling card, etc.) dial 80, the area code (for all long distance calls), then the telephone number. • 使用电话须知：校内电话：只需拨打后五位号码，无需拨打前面的两位号码52 当地电话：先拨打88，再拨打7位校外电话号码。需要由AT&T公司转接的电话（包括对方付费电话和磁卡电话等）——先拨80再拨区号（拨打长途电话时的区号），然后拨电话号码。

  23. At the tone, you may enter your calling number or wait on the line for an • AT&T operator. If you need to dial 800 to get into your calling card carrier, dial 81 followed by the 800 number on your card. To place an 800 number: Dial 81+800+Number. To place an international call: Dial 8+011+Country Code+City Code+Number. EMERGENCY PHONE NUMBER: PUBLIC SAFETY — 911 (Police, Fire, Medical) • 听到可拨号长音后你也可以输入电话号码或等待接线员转接。拨打800进入你的电话卡服务系统。先拨81，再拨卡上的800卡号。拨打800号免费电话：拨81-800电话号码。拨打国际长途：拨8-011-国家代码—城市代码-电话号码. 呼救电话：拨打公共安全电话：911（匪警、火警、急救）

  24. Because we are unable to provide housekeeping services on weekends, weekend guests will be provided with extra towels to make your stay more comfortable. We apologize for any inconvenience caused by the lack of housekeeping services. An iron and ironing board is available upon request. Please dial 9+1279 during business hours or 9+5226 in the evenings and • at weekends. • 由于周末我们不能提供清扫房间服务，为了保证度周末的客人起居舒适，我们为您提供了备用毛巾。对于没有清洁服务给您带来的不便我们深表歉意。如果您需要，我们还可以向您提供熨斗和熨衣板。如有事，请与我们联系，办公时间拨打 • 9-1279，晚间或周末拨打9-5226

  25. If you have any additional needs, please contact the Resident Manager (extension 9+5226). We hope you will enjoy your stay here and find your room comfortable and pleasant. Thank you for visiting with us. May we have your comments and suggestions? If there is anything you would like to mention, please jot it down on the back of this form and leave it with your key. We welcome your feedback. • 如果您有任何其它要求，请与客房部经理联系（分机号：9-5226）.我们希望您在此居住期间感到舒适和愉快，多谢您的光临。能恳请您对我们的工作提出意见和建议吗？如有意见和建议，请写在这张表格的背面，并将表格与钥匙一同留下。我们欢迎您提出宝贵意见。

  26. 7. Relative clause(知识点7：关系从句) • A relative clause is a kind of subordinate clause, one of whose arguments shares a referent with a main clause element on which the subordinate clause is grammatically dependent.Typically, a relative clause modifies a noun or noun phrase, and uses some grammatical device to indicate that one of the arguments within the relative clause has the same referent as that noun or noun phrase. For example, in the sentence I met a man who wasn't there, the subordinate clause who wasn't there is a relative clause, since it modifies the noun man, and uses the pronoun who to indicate that the same "man" is referred to within the subordinate clause (in this case, as its subject).

  27. 引导定语从句的关系词 • 关系代词 who, whom（代人）；which（代物）；that, whose, as （代人或物）。它们的数和人称要和先行词一致，格取决于它们在句中充当的成分，如： • A machine is a kind of device which (that) helps to do work. • Those who want tickets should go to the office. • The technician whom we met yesterday had worked out a new automatic device. • 　　先行词前有限定词 all, any, every, (a)few, no, only, some, very 或序数词或形容词最高级等修饰时，或先行词是指物的不定代词 all, little, few, much, none 或 -thing 构成的复合不定代词时，一般只用关系代词 that,如： • Any boy that wants to succeed must work hard. • There is not much that can be done. • I've made up my mind, and nothing (that) you say will change it. • 　　先行词是指示代词 such 或 same 时，只用 as, 先行词被指示形容词 such 或 same 修饰时，通常用as,如： • This book is not such as I expected. • She said the same as she said before. • I've never seen such dogs as you describe. • I'll wear the same dress as I did last time.

  28. 关系副词有：when, where, why, 它们都在从句中作状语，其先行词总是表示时间、地点或理由的名词，如： • The days when they had to import grain from abroad have now passed. • Air moves from places where the pressure is higher to places where the pressure is lower. • He refused to tell the reason why he did it.

  29. 限制性和非限制性定语从句 (Restrictive and Non-restrictive Clause) • 　　限制性定语从句是主句中的先行词不可缺少的一部分，如果省去，主句的意义就不完整或不明确，因此，它与主句关系十分密切，不用逗号与主句分开，非限定性定语从句只是对主句中的先行词作附加说明，如果省去，主句仍能表达明确、完整的概念，因此，它与主句间有一逗号分开，如： • Don't you know the people who live next door? • The problem, which is complicated, has been solved.

  30. That 不用于引导非限制性定语从句；先行词是主句或主句的一部分时,用 which 或 as 引导非限制性定语从句，如从句放在主句之前则用 as 而不用which,如： • He changed his mind, which made me very angry. • He was a foreigner, as / which I knew from his accent. • As was expected, he performed the task with success.

  31. 关于 “Noun / Pronoun + Preposition + Which / Whom / Whose” 结构 • The resistance of a conductor depends on the kind of substance of which it is made. • Isn't she the girl with whom you visited the exhibition the other day?

  32. 关系代词 whom 和 which 常常作介词 of 的宾语，用“名词／代词／数词＋of＋whom / which”结构，如： • He is reading a book, the name of which I don't know. • Her parents, both of whom are teachers, are very strict with her. • In our class there are forty students, four of whom are from Africa.

  33. Exercise for relative clause • 1. A football fan（球迷） is _____ has a strong interest in football. • A. a thing that B. something thatC. a person who D. what • 2. The house， _____ was destroyed in the terrible fire， has been repaired. • A. the roof of which B. which roofC. its roofD. the roof • 3. Can you lend me the novel _____ the other day？ • A. that you talkedB. you talked about itC. which you talked withD. you talked about • 4. The matter _____ you were arguing about last night has been settled. • A. that B. whatC. whyD. for which • 5. They talked for about an hour of things and persons _____ they remembered in the school. • A. which B. thatC. who D. whom • 6. Who _____ has common sense（常识） will do such a thing？ • A. which B. whoC. whom D. that • 7. All the apples _____ fell down were eaten by the pigs. • A. that B. thoseC. whichD. what • 8. They asked him to tell them everything _____ he saw at the front. • A. what B. thatC. whichD. where • 9. I’ll tell you _____ he told me last night. • A. all whichB. all whatC. that all D. all • 10. A child _____ parents are dead is called an orphan. • A. who B. who’sC. whose D. which • 11. Is this the museum _____ you visited the other day？ • A. that B. whereC. in whichD. the one • 12. Is this museum _____ some German friends visited last Wednesday？ • A. that B. whereC. in whichD. the one • 13. -How do you like the book？ • -It’s quite different from _____ I read last month. • A. that B. whichC. the one D. the one what • CADABDABDCADC

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