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Transforming Library Catalogues into Engaging Social Spaces

This report explores the evolving role of public library catalogues as social spaces since their launch in September 2009. It highlights user feedback on the catalog's usability and features, such as improved searching, online card renewal, and item hold notifications. The report showcases participants' experiences, both positive and constructive, revealing valuable insights into how libraries can enhance user engagement through social features. It also discusses the importance of continuous upgrades and fixes in meeting users' needs and advancing library services.

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Transforming Library Catalogues into Engaging Social Spaces

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Presentation Transcript

  1. Library Catalogues as Social Spaces: A shift in the perception of the public library catalogue and its function in libraries.

  2. Launch September 2009

  3. User Experience what our users tell us

  4. Sample of Feature Comments • “I am not very computer savvy but must say that this site makes it so easy to do things on.” - 2010-05-11 • “I just noticed the Explore Further -> Browse the Shelf option. That is awesome.” - 2010-05-23 • “First time use for catalog search, much better, faster” - 2010-05-23 • “I only want to know why there is no window saying that my hold has gone through and I can continue...did I miss a step ?.” • - 2010-05-14 • “I think the online method allowing one to put books on hold and to renew them is wonderful.” - 2010-05-22 • “It doesn't show the exact thing you want. for example: when you type in video games, it only shows two games and the rest books.” - 2010-05-16 • “We can't seem to find how to change how we are notified when a library item is about to come due, using this web site (whether by email or by phone)” - 2010-05-22

  5. Bibliocommons’ Response • Fixes & Upgrades • Improved searching • Fixed hold messaging glitch • Security - SSL encryption • Online card renewal • Lists – better searching & display • Approx. 10 major releases – 20-30 enhancements - dozens of fixes

  6. Social Features

  7. How has the “social” changed the way the catalogue is used? some “early days” observations Tech Comics: "New Trends in Social Networking" March 21, 2008By Oliver Widder http://itmanagement.earthweb.com

  8. What we’ve learned Photo by Cayusa on Flickr http://www.flickr.com/photos/cayusa/981372736/

  9. Questions? Peter Schoenberg Director, eServices Edmonton Public Library 780 496 1855 pschoenberg@epl.ca Martina King Virtual Services Librarian Intern Edmonton Public Library 780 442 0242 mking@epl.ca

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