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2012 Strategic Plan Presentation

This presentation outlines the strategic plan for LWIA 5, highlighting regional workforce development initiatives, partnerships, and budget management processes. It details the establishment of career centers and employment sectors based on job growth projections, including Healthcare, Advanced Manufacturing, and Business Administration. The plan emphasizes improving customer service through enhanced communication, performance analysis, and community partnerships. It aims to ensure effective utilization of funds for training and job opportunities, ultimately fostering economic growth and stability in the region.

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2012 Strategic Plan Presentation

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  1. 2012 Strategic Plan Presentation LWIA 5 Rick Layne, Director

  2. 2011 Snapshot LWIA 5 9 County Region 1 Urban 1 Suburban 7 Rural 2 Comprehensive Career Centers 4 Workforce Development Offices 19 WIA Counselors

  3. LWIA 5 Snapshot

  4. Progress of LWIA Expenditures Formula Funds as of 2/24/2012

  5. Managing Formula Funds • Preliminary Budget is Developed • Budget Reviewed by SETDD Budget Review Committee and Presented to WIB for Approval • Program Obligations Recorded in eCMATS • Program Expenditures Recorded in Fundware • Regular Meetings Between Fiscal and Program Staff • Review Monthly Financial Reports

  6. Top Training Providers ITA Amounts Number of Participants

  7. LWIA 5 Training Providers

  8. Funded Employment Sectors…. 2011 New ITAs Based on 10-year job growth projections, eight major clusters were identified for the Region: Healthcare Business/Administration Advanced Manufacturing Construction Maintenance Business & Personal Services Production Transportation

  9. All Funded Employment Sectors New ITAs and OJTs Based on 10-year job growth projections, eight major clusters were identified for the Region: Healthcare Business/Administration Advanced Manufacturing Other 28% 20% 18%

  10. Enhancing Career Center Partnerships Operational Partnerships • Career Center Partner Staff • Consortium of Operating Partners • Tri-State Regional Workforce Alliance • Tennessee Energy, Industry & Career Consortium Specialty Partnerships • First Things First • Urban League • Front Porch Alliance - Maclellan Foundation • Graduation Stabilization / Gang Prevention • Chattanooga Endeavors

  11. Improving Customer Service • Customer Friendly Processes • Everyone Leaves with Something! • Established Family Resource Station • Utilization of Interns and Volunteers • Employee Commitment to Customer Service • Monthly Staff Performance Analysis • Continuous Improvement • Utilize Social Media for contacts and feedback • Use of Secret Shoppers • Customer Satisfaction Survey

  12. Improving Customer Service Customer Satisfaction Survey

  13. Utilization of Additional Funds Support OJT For New and Expanding Businesses

  14. Improving Communication & Accountability Established Weekly Meetings with WIA Management Team Appointed Dedicated Fiscal Staff for WIA Department Established WIA Budget Committee Re-focus of WIB Oversight Committee Created Contract Review Committee Improved Fiscal and Program Reports

  15. Structure Overview & Vision

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