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Enhance Your Skills: Free NHS e-Learning on Complaint Standards

Discover the free NHS e-learning module on complaint standards, accessible anytime, even from the top of Ben Nevis! This course is designed for both clinical and non-clinical staff, focusing on vital investigation skills. Enhance your practice and effectively manage complaints with our resources, including direct delivery and train-the-trainer options. Join the Joint NCPAS session tailored for NHS Complaints and CAS staff, and remember, feedback makes a difference! Visit us at www.knowledge.scot.nhs.uk/making-a-difference.aspx for more information.

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Enhance Your Skills: Free NHS e-Learning on Complaint Standards

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  2. NHS NES / SPSO e-Learning I Complaint Standards Authority

  3. It’s Free and you can access it from the top of Ben Nevis ..Little Things Make a Difference Website • www.knowledge.scot.nhs.uk/making-a-difference.aspx

  4. Year 2 Investigation Skills e-learning – for clinical and non-clinical staff. Hosted on LTMABD again Practice Managers’ Training – direct delivery with train the trainer cascade resources Exec / Non-Exec Masterclasses Joint NCPAS session for NHS Complaints Staff and CAS staff

  5. As Paul McCartney SHOULD have said “But why should I moan, when I know the things that you do will make me feel alright…. I should give you feedback instead!”

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