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Enhancing Pre-Start Services at Emory University for New Hires

Emory University is focusing on improving the efficiency of its pre-start processes for new hires. Key issues include the integration of NETID creation with PeopleSoft job creation, which is essential for email and network access. Units such as the Parking Office and Emory Card are receiving inconsistent information about new hires. To address challenges, the Pre-Start process now includes essential activations and requests while streamlining communications between HR and hiring officials. These improvements aim to reduce productivity loss and enhance the onboarding experience for new employees.

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Enhancing Pre-Start Services at Emory University for New Hires

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  1. Emory HR Pre-Start Service Peter Buch Manager, HRTS

  2. Current Process Problems • NETID creation is tied to PeopleSoft Job creation • NETID is required for email setup and network access • Emory Card, Parking Office and the Lock Shop are getting information about new hires from a variety of sources or not at all. • Orientation Registration, Exchange, LearnLink and Lock Shop Prox Card access requests are separate forms

  3. End Result • New Hires are making extra trips to Parking and Emory Card • Hiring officials are contacting several units to get basic services. • A general loss of productivity across campus

  4. Pre-Start completes the following: • NETID activation • UTS Exchange Email & Calendaring Account Request (optional) • LearnLink Email Account Request (optional) • Notification of eligibility sent to Parking Office • Emory Card Selection and Billing , Lock Shop Request • Orientation Registration (Mandatory for benefits eligible Faculty & Staff. )

  5. Implementation • HR Leadership communication • VP, Deans, Directors and Business Manager communication • HR Rep communication and training classes • Online video training • HR Recruiters will reinforce the new process with hiring officials at “Offer Accepted” for Staff hires. • Faculty hiring officials currently register Faculty for orientation. Conversions to the Pre-start form should present very few issues for Faculty Hires.

  6. Video Demo • http://www.hr.emory.edu/Prestart2full_demo/Prestart2full_demo.htm

  7. Questions?

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