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Government Finance Officers of Arizona January 11, 2007 Martin Vanacour, PhD “A City Manager’s Perspective – How To Mana

Government Finance Officers of Arizona January 11, 2007 Martin Vanacour, PhD “A City Manager’s Perspective – How To Manage Your Leader’s Expectations”.

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Government Finance Officers of Arizona January 11, 2007 Martin Vanacour, PhD “A City Manager’s Perspective – How To Mana

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  1. Government Finance Officersof ArizonaJanuary 11, 2007Martin Vanacour, PhD“A City Manager’s Perspective – How To Manage Your Leader’sExpectations”

  2. Alternate Titles“A City Manager’s Perspective – How to Be A More Effective Financial Administrator and Leader” or“How To Be A Major Player On Your Organizational Management Team”

  3. Discussion Points • Developing political savvy skills • Developing trust • Building credibility • Framing the issue • Understanding the big picture – think globally • Developing presentation skills • Managing expectations

  4. One of the most important and yet the most challenging part of being a finance or budget department head is developing and maintaining a positive, effective, and productive relationship with your city manager and your council.

  5. Effective and productive relationships among the city manager, staff, and council do not occur by accident. Rather they are nurtured and sustained through deliberate efforts.

  6. Political Savvy

  7. Political Savvy • Intuition • Experience • Insight • An ability to know when an item or project is ready to be presented. • Understanding every public issue begins with politics and ends with politics. • Understand the “Swamp” concept of government. • Running for office (“I, I, I”.) Getting policy approved is “we, we, we.”

  8. Political Savvy (cont.) • Understanding sometimes the most powerful person on the Council may be the one that cares the least. • In our political system there is an equal and opposite reaction to every political issue. • The best rational and technical decisions may not, and should not always override political decisions. • The Councilmembers of yesterday are not the Councilmembers of today, and will not be the Councilmembers of tomorrow.

  9. Political Savvy • When to tell • Who to tell • Who not to tell • What to tell • How often to tell

  10. Satisficing Herbert Simon

  11. There is a new activism from Mayors and Councilmembers • What and How? • Role as ombudsman • Single issue politics • Elected Officials spend much more time on the job in city hall. • Trend toward directly elected Mayors (Informal but substantive powers.) • District system of election • Translators for their constituents

  12. Continued • New direct interest by local officials in implementation and understanding the process. • Administrators are inextricably involved in policy making activities. • Term Limits • Short goals and objectives versus long term policy issues. • Blurring of lines between policy and administration. • The new activism of today’s Mayors and Councilmembers.

  13. Working in the Swamp Policy is a rational process and an irrational process. We need to know how to work in both dimensions.

  14. “We can not solve the problems of today with the same consciousness that created them.” Albert Einstein 1933

  15. Developing Trust • In our business you only have your name and reputation. Lose it and you may never get it back. • Develop good, accurate, concise information. • Stand behind what you present. • Treat all Councilmembers the same. • Make clear and concise presentations and answer the questions asked. • You need to make the ComplexSimple. • Understand who are always watching you and why. • “The City Council has the absolute right to be right and the absolute right to be wrong”….Jack DeBolski

  16. Framing the Issue • What do you want to clearly say and who is your audience? • If you do not frame the issue, it will be framed for you.

  17. Moore’s Strategic Triangle Politics (Politically and Legally Supported?) Creating Public Value Operations (Is it administratively feasible?) Outcomes (Is it operationally feasible?) Mark Moore, Creating Public Value; Strategic Management in Government, 1995, Harvard.

  18. Almost every public action aimed at creating public value is contestable as well as methods, process, procedures, and outcomes.

  19. Election Cycle Election Time

  20. 3 T’s in Management Trust Truth Teams

  21. Building the “Team”

  22. Perception Drives Behavior

  23. Perception People only see what they are prepared to see. Ralph Waldo Emerson

  24. Council’s Expectations of Staff • Don’t cause us embarrassment • Be non-political in a partisan sense • Help make our job easier • Give us accurate and current data • Leave personal bias out of reports; arguments should • stand on own merits • Provide guidance when requested • Provide short, well-written reports • Provide several options when suggesting possible • solutions to a problem

  25. Council’s Expectations of Staff (cont.) • Present requested information in a timely manner • Show us how to avoid known pitfalls of recurring issues • Be accessible • Be respectful regardless of how you feel personally • Keep us equally informed; do not show favoritism • Provide historical continuity where appropriate

  26. “Vision without execution is hallucination” Source Unknown

  27. Recognize the RHYTHMS of the Mayor, Council, and the City Manager

  28. Marty Vanacour Ph.D.

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