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Troubleshooting and maintaining a PC

Troubleshooting and maintaining a PC. Unit objectives Identify tools and software that make up a troubleshooter’s toolkit Perform preventive maintenance on computer equipment. Topic A. Topic A: Tools and software Topic B: Preventive hardware maintenance. Gathering information.

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Troubleshooting and maintaining a PC

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  1. Troubleshooting and maintaining a PC Unit objectives • Identify tools and software that make up a troubleshooter’s toolkit • Perform preventive maintenance on computer equipment

  2. Topic A • Topic A: Tools and software • Topic B: Preventive hardware maintenance

  3. Gathering information • Customer environment • Symptoms and error codes • Situation when problem occurred

  4. Hardware or software problem? • Hardware • Configuration • Intermittent • Prior to POST finishing • Software • Configuration • After POST finishes • Check • Documentation • Web sites • Computer settings

  5. Hardware toolkit • Screwdrivers • Pliers, tweezers, IC puller • 3-prong grabber • Flashlight • Antistatic bags and containers • Wrist strap and static mats • Humidity control devices

  6. Hardware toolkit Screwdrivers, pliers Grabber, tweezer Digital multimeter Wire stripper Soldering iron Wrist strap

  7. Optional tools • Multimeter • Nut driver • Wire stripper • Crimper • Soldering iron

  8. Multimeters, soldering iron

  9. Activity A-1 Identifying common toolkit components

  10. Software toolkit • Diagnostic software • Virus protection software • Boot disk • Common drivers disk • Operating system CD • Common problems searchable CD

  11. CD binder

  12. Activity A-2 Identifying software tools for troubleshooters

  13. Topic B • Topic A: Tools and software • Topic B: Preventive hardware maintenance

  14. Preventive measures • Complete on a schedule • Ventilation • Dust • Moisture • Verify UPS and surge protectors

  15. Activity B-1 Performing preventive maintenance tasks

  16. Cleaning computer equipment • Wear latex or other synthetic gloves • Liquid cleaning compounds • Cleaning contacts and connections • Non-static vacuums • Cleaning monitors, keyboards, mice

  17. Activity B-2 Cleaning computer equipment

  18. Unit summary • Identified tools and software that make up a troubleshooter’s toolkit • Performed preventive maintenance on computer equipment

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