Basic Teaching Skills for Career Education Instructors

1. Basic Teaching Skills for Career Education Instructors Chapter 18 Teaching Success Strategies for a Winning Career

2. Critical Concept • Some succeed because they are destined to, but most succeed because they are determined to.

3. Desired Performance Goals • List specific actions students can use to pay value to themselves. • List specific actions students can use for self-motivation. • List specific actions students can use for expecting to win. • List specific strategies students can use to manage their goals. • List specific methods students can follow to adopt a strong work ethic. • List specific methods students can follow to value their clients.

4. The Master Educator • Teaches students the valuable soft skills necessary to achieve success in the workplace. • Teaches students to define what success means to them. • Inspires students to create a successful life and career by envisioning a future and building a plan of action to get there.

5. Success Is a Choice • Success has been defined as “reaching a desired outcome or result, such as the attainment of wealth, favor, or eminence.” • ACTIVITY: Work with a partner and paint a picture or define what personal success looks like to you. (continues)

6. Success Is a Choice • Eighty percent of a graduate’s success depends on soft skills.

7. Six Strategies for Achieving a Winning Career • Value yourself. • Motivate yourself. • Expect to win. • Manage your goals. • Adopt a strong work ethic. • Value the client.

8. Value Yourself – Self-Assessment • What are my 5 most important values? • Do I like myself or would I rather be someone else? • Does my ego overwhelm my humility? • Do I accept compliments graciously? • Do I give compliments and praise sincerely?

9. Actions for Valuing Yourself • Sit up front. (continues)

10. Actions for Valuing Yourself • Practice posture; look your best. • Set personal standards. • Pay value to your own name. • Plan your growth. • Say “thank you.” • Smile.

11. Personal Values

12. Motivate Yourself – Self-Assessment • What do I desire most in life? • What am I most afraid of? • How do my fears affect my life? • What emphasis do I place on my desires? • Do I see the benefits of success and understand the penalties of failure?

13. Actions for Self-Motivation • Make positive choices. • Block negativity. • List accomplishments. • Do what you enjoy. • Change your vocabulary. • List your desires. (continues)

14. Actions for Self-Motivation • Review your successes. • Learn something new. • Read inspirational books. • Concentrate on success.

15. Expect to Win – Self-Assessment • Am I optimistic or pessimistic? • Am I negative or positive? • Am I healthy or sickly? • Do I view challenges as roadblocks or opportunities? • Am I a “Gloomy Gus” when things go wrong or do I learn from my mistakes and move on?

16. Actions for Expecting to Win • Practice optimism. • Count your blessings. • Develop and use positive affirmations. • Define challenges; rewrite as a solution. • Practice praising. • Associate with winners. • Be well.

17. Manage Your Goals – Are They Worthwhile? • Do you own it? • Is it moral, legal, and fair? • Do short-term goals support long-term goals? • Is there an emotional commitment? • Can you visualize accomplishment?

18. Goal Management Action Plan

19. S-M-A-R-T Goals • S – Specific • M – Measurable • A – Attainable • R – Relevant • T – Time-based

20. Goal Management – Self- Assessment • What are your 5 most important goals? • What do you want to accomplish most over the next 12 months? • What is your most important goal over the next 5 years? • How do you define success and failure? • How much time are you willing to devote to attaining your goals?

21. Actions for Managing Goals • Put goals in writing. • Keep track of your goals. • Take action. • Take responsibility. • Prepare for obstacles. • Take another look. • Avoid perfectionism. • Expect disappointment.

22. Develop a Strong Work Ethic • Work ethic is believed to be a set of values based on the moral virtues of hard work and diligence that includes the belief in the moral benefit of work and its ability to improve one’s character.

23. Top 10 Work Ethic Traits • Appearance • Attendance • Attitude • Character • Communication • Cooperation • Organizational skills • Productivity • Respect • Teamwork

24. Develop a Strong Work Ethic • Do I show up on time, ready to work, and go above and beyond what is expected? • Do I plan and organize my day? • Am I mindful of the goals of colleagues? • Do I look my best and give a full day? • Do I seek creative solutions to challenges?

25. Actions for a Strong Work Ethic • Create a plan. • Set the alarm clock. • Build your stamina. (continues)

26. Actions for a Strong Work Ethic • Find role models. • Meet deadlines and persevere. • Be a problem-solver. • Be a risk-taker. • Be ambitious. (continues)

27. Actions for a Strong Work Ethic • Love what you do. • Take pride in your work. • Affirm and celebrate.

28. Value the Client • Positively outstanding customer service should be random and unexpected. • Service should be out of proportion to the circumstances.

29. Value the Client – Self- Assessment • Do I make eye contact? • Do I discuss their needs prior to service? • Am I a good listener? • Do I make my clients feel needed? • What do I do to make clients feel like VIPs?

30. Ten Commandments of Superior Customer Service • Clients are the most important people in any business. • Clients are not dependent on us; we are dependent on them. • Clients are not interruptions of our work. They are the purpose of it. • Clients do us a favor when they call on us. We are not doing one by serving them. • Clients are part of our business, not outsiders. (continues)

31. Ten Commandments of Superior Customer Service • Clients are human beings, like ourselves, with the same feelings and emotions. • Clients bring us their needs. It is our job to satisfy those needs. • Clients are not those to argue or match wits with. • Clients are deserving of the most courteous and attentive treatment we can give them. • Clients are the lifeblood of our business and every other business.

32. Actions for Valuing the Client • Check your image. • Practice your handshake. (continues)

33. Actions for Valuing the Client • Learn client names. • Keep client records. • Extend yourself. • Provide complimentary service. • Recognize first-timers. • Provide refreshments. • Give them reason to return. • Follow W – I – T!

34. Wrapping It Up • Teach valuable soft skills. • Help build student self-esteem. • Help them envision success and build a plan of action to get there. • Teach them to Dream it, Desire it, Design it, and Do it!!!

35. In Retrospect • List 6 strategies and principles to achieve a winning career. • List specific actions students can use to pay value to themselves. • List specific actions students can use for self-motivation. • List specific actions students can use to expect to win. (continues)

36. In Retrospect • List specific strategies students can use to manage their goals. • List specific methods students can follow to adopt a strong work ethic. • List specific methods students can follow to value their clients.

37. Congratulations! You have completed eighteen units of study toward completion of your instructor training program.