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Prof Barry Dwolatzky JCSE at Wits University

Prof Barry Dwolatzky JCSE at Wits University. Government CIO Summit. Towards reducing costs of doing business in government and contributing towards achieving clean audit . 30 th May 2013. PROCESS IMPROVEMENT : CMMI. Improving Business Performance What is a PROCESS?

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Prof Barry Dwolatzky JCSE at Wits University

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  1. Prof Barry Dwolatzky JCSE at Wits University Government CIO Summit Towards reducing costs of doing business in government and contributing towards achieving clean audit 30th May 2013

  2. PROCESS IMPROVEMENT : CMMI • Improving Business Performance • What is a PROCESS? • What is PROCESS MATURITY? • What is a PROCESS IMPROVEMENT MODEL? • The Capability Maturity Model Integration (CMMI) • CMMI in South Africa

  3. Improving Business Performance Better Quality Every organisation needs to Improve … … but What does “improve” mean? Faster Delivery Increase Customer satisfaction Increase Profit Increase Productivity

  4. The Process Management Premise “The quality of a product or service is strongly influenced by the quality of the process used to produce or deliver it”

  5. People with skills Procedures, methods and tasks Tools and equipment What is a PROCESS? PROCESS Organizational Culture

  6. Tom from Build-It (Pty) Ltd Bob from AB Construction PROCESS Maturity You’re doing major home renovations Bob’s quote is R20K Tom’s quote is R24K

  7. What he promised Probability What he actually achieved X X+Y Schedule / Cost / Quality / etc PROCESS Maturity Bob’s last 30 projects Bob from AB Construction

  8. What he promised Probability What he actually achieved X Schedule / Cost / Quality / etc PROCESS Maturity Tom’s last 30 projects

  9. Bob from AB Construction PROCESS Maturity • Processes at AB Construction are: • Ad hoc – improvised by staff and their managers • Not rigorously defined, followed or enforced • Successful projects depend on the heroic efforts of some of the company’s very skilled staff • AB Construction engages in “fire fighting”

  10. Tom from Build-It (Pty) Ltd PROCESS Maturity • Processes at Build-It (Pty) Ltd are: • Defined, documented and constantly improved • Process descriptions are consistent with the way people work. • There is a constructive use of product and process measurement. • Build-It engage in fire prevention.

  11. PROCESS IMPROVEMENT • The more mature an organisation’s processes, the more it is likely to achieve many of its business improvement objectives. • How does a LOW maturity organisation become HIGH maturity?

  12. PROCESS IMPROVEMENT MODEL • Is a “measuring stick” that attaches a value to an organisation’s level of process maturity • Is a “road map” that guides process improvement from level to level

  13. People CMM PSP Workforce capability PSP, TSP People CMM Team capability enhances Qua L I t y CMMI-DEV, ACQ & SVC Process capability improves & predicts Organizational Culture Performance People CMM improves the capability of the workforce, workgroups and teams CMMI (DEV, ACQ, SVC) improves the capability of processes PSP/TSP improves the capability of individuals and teams focused on quality

  14. CMMI Benefits • Inside your business / organisation: • Having processes helps you understand what’s going on • People within the organisation are happier and more effective • Defining, measuring and controlling the process helps make process improvement sustainable • Better chance that new tools and techniques can be successfully introduced

  15. Performance Category Cost Schedule Productivity Quality Customer Satisfaction Return on Investment Median improvement 34% 50% 61% 48% 14% 4 : 1 CMMI Benefits • Business benefits of CMMI • Results from 30 different organisations

  16. CMMI In South Africa • Many South African companies that have heard of CMMI believe that: • Getting a rating is very expensive • CMMI is only possible for very large organisations • Requires skills that we don’t have in SA • International experience shows that none of these “myths” are true.

  17. The JCSE at Wits University A Centre at Wits that aims to support the SA software industry In 2006 became the first Partner of the SEI in Africa With support from the dti the JCSE is driving a number of process improvement initiatives: CMMI – DEV, ACQ and SVC People CMM TSP and PSP In 2011-2013, delivered CMMI / P-CMM Training to SITA (trained ~3000 people)

  18. More Information? www.jcse.org.za info@jcse.org.za Prof Barry Dwolatzky barry@jcse.org.za

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