1 / 2

CRM for Large Enterprise - Solastis

The best CRM for a large enterprise is Solastis CRM. It has features like advanced authorization, multiple case types, integration of tasks into cases etc. We provide flexible and high-quality CRM software for all business.

martinparker916
Télécharger la présentation

CRM for Large Enterprise - Solastis

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. SOLASTIS CRM FOR LARGE ENTERPRISE CRM FOR LARGE ENTERPRISES Solastis offers a CRM for large enterprise as well as SMBs. Although the requirements of large scale enterprise are slightly different from SMBs, the Solastis CRM has the rich functionalities to cater to both types of customers. The requirements of a large scale enterprise are slightly different from an SMB. Large enterprises have more than 100-200 employees, and generally, have a huge number of customers contacting them on a daily basis. Unlike SMBs, large enterprise’s expectations from a Case Management platform is not limited to digitalization of the business processes. In CRM, large enterprise look for have sophisticated and advanced Case Management features. CRM FOR LARGE ENTERPRISE– SOME EXAMPLES OF BUSINESSES THAT QUALIFY UNDER THIS CATEGORY? AIRLINES An airline company gets numerous queries for reservations, to modify or cancel tickets, and other travel related issues. The volume of queries being high, these organizations usually need advanced solutions to their needs. BPOS Business process outsourcing companies handle various processes for their clients. These clients can be large enterprises like Insurance provider, real estate company, etc. BPOs have intensive customer interaction. For example, a BPO based in Philippines or India can be handling sales process for an insurance company that has global business. Such a BPO requires a Case Management Platform that helps in managing high volume of customer interaction. GOVERNMENT AGENCY There are certain Government agencies that involve high level of customer interaction. For example, the visa services section of a consulate, or income tax department. These types of Government agencies need to communicate frequently with a large number of people and maintain data accurately.

  2. CRM WITH API ACCESS Solastis CRM+ Platform provides an API for integration. API is a tool that helps in triggering cases in CRM based on some event in the external systems within the company. For example, in a bank, API can help in triggering case for credit card investigation from the internet banking system. So whenever a specific event happens in the internet banking application, a case is triggered in the Case Management Platform by using API. API is very suitable for high ticket environment. It keeps on receiving requests or issues from a different application and creating Cases based on those in the Case Management Platform. OTHER POWERFUL FEATURES OF SOLASTIS CRM PLUS PLATFORM 1.THE CRM ALLOWS MULTIPLE CASE TYPE CREATION 2.OUR CRM OFFERS INTEGRATING TASKS INTO CASES 3.CRM OFFERS AUTOMATIC ASSIGNMENT OF TASK 4.MULTIPLE DIMENSIONS TO CLASSIFY CASE 5.SOLASTIS CRM HAS ADVANCED AUTHORIZATION ROLES 6.SOLASTIS CRM IS EASY TO CONFIGURE 7.CRM WITH AUDIT / REVIEW TASK 8.ATTACHING QUESTIONNAIRE TO TASKS 9.ATTACHING QUESTIONNAIRE TO TASKS

More Related