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Costumer Service

In a typical day at a Sports Authority store, my dad and I witnessed an interaction that sheds light on handling irritable customers. The customer, buying basketball shoes, displayed a brusque attitude, rushing the cashier and expressing impatience. Despite this, the cashier maintained professionalism, responded courteously, and focused on completing the sale efficiently. This experience taught us the importance of staying positive and minimizing confrontation with challenging customers. Learning to manage such interactions can enhance the retail experience for both employees and shoppers.

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Costumer Service

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Presentation Transcript

  1. Costumer Service By: Nathan Sandy

  2. My dad and I were waiting in line at sports authority store. • The guy in front of us was buying a pair of basketball shoes • Cashier: “Hi how are you?” • Customer: “Fine!” • Cashier: “Will this be all today?” • Customer: “Yes lets hurry up I don’t have all day!” • Cashier: “Ok sorry for taking so long and handed him the shoes.” • Customer : “Its fine and left the store .”

  3. Type of customer • In the passage the customer is a irritable moody customer these type of customers An Irritable/Moody customer is a customer that has and attitude and is really bratty. • A way to handle them is to don’t ask very many questions and let them buy their item and let them leave happy.

  4. How the cashier handled it • I think that the cashier handled the situation very well . They let the customer have there way and stayed positive the whole time.

  5. wordle

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