LÊN KẾ HOẠCH VÀ HUY ĐỘNG TNV UNITERRA HIỆU QUẢ

1. LÊN KẾ HOẠCH VÀ HUY ĐỘNG TNV UNITERRA HIỆU QUẢ Ngườitrìnhbày: Nguyễn Minh Hạnh Điềuphốiviên, WUSC-Vietnam 12/12/2011-Hà Nội

2. BINGO Bạnbiếtgìvềcácchươngtrình TNV của WUSC? BINGO BINGO BINGO BINGO

3. BINGO ĐÁP ÁN

5. Tổngquan TNV Uniterra(2009-2011) Tổngsố TNV: 66

6. 3 Chươngtrình TNV lớncủadựánSTLM 1. TNV dàihạn 2. L4C Xinchobiếtnhữngđiểmmạnhvàyếucủatừngchươngtrình? 3. Thựctậpsinh-SWB

7. Lênkếhoạch TNVThảoluậnnhóm 3 CÂU HỎI THẢO LUẬN: • Dựavàonhữngmụctiêuchínhcủatrườngvớidựán STLM, xinnêu 5 lĩnhvực/kỹnăngnhàtrườngcầnsựhỗtrợcủa TNV Uniterranhất ? • Vớisốlượng TNV hạnchếvànhữngđiểmmạnhvàyếucủatừngchươngtrình, làmthếnàonhàtrườngcóthểđạtđượcnhữngmụctiêuđềra? • Vớikếhoạchxin TNV đãđềxuất WUSC (2011-2012), nhàtrườngcóthayđổigìkhông? Số TNV tốiđachomỗichươngtrình TNV Uniterra WUSC cóthểgửichomỗitrườnglà: 1 6 6

8. Chiếnlượcxin TNV Cácnhucầucủatrường • Nhiềukinhnghiệmthựctế • Hoạchđịnhchiếnlược • 2-4tuần • Chuyêngia • Hỗtrợtạitrường • Lênđến 2 năm • Trẻvàsángtạo • Trợlý • 3-8 tháng Cánbộ/giáoviên

9. Cácnguyêntắchuyđộng TNV www.rbmsystems.net ATEC Tínhbềnvững TEAM T- Together E- EveryoneA- Achieves M- More VACC 8 1 Mộtcâylàmchẳnglên non, bacâychụmlạinênhònnúicao

10. QUẢN LÝ TNV Nhucầucụthểcủađốitác GIÁ TRỊ BỔ SUNG Kếhoạchlàmviệccậpnhật Cuộchọp 3 bênkhi TNV mới sang VN Cácthếmạnhcủa TNV

11. TNV dàihạn Sổtayhướngdẫn Cáchộithảo/Seminars CNTT, ESL, Viếtđềxuất, kỹnănggiaotiếp Chuyênnghiệp

12. L4C+SWB Hiệuquả Cáchộithảo ESL, Hướngnghiệp, Lậpkếhoạchchiếnlược Cẩmnang/bàihọcchiasẻ

13. SWB Cáccâulạcbộ TA Cáchộithảokỹnăngmềm Chủđộng Cácsổtayhướngdẫn/Cẩmnang

14. SWB Sángtạo

15. Cáctrườnghợpđiểmcứu: Cáctháchthức • Xinchiathành 3 nhóm, mỗinhómtừ 6-8 ngườiđểtrảlờicáccâuhỏiđượcđưaratrongtừng video script (15’). • Mỗinhómsẽcó 5’ trìnhbàygiảiphápvàđềxuất. • Hỏivàđáp(mỗinhómcó 5’)

16. Case study No. 1 Elyse Jackson is a Canadian intern who was assigned to work for Oxfam Hong Kong (OHK) for 8 months in ChiemHoa District, in TuyenQuang Province, about 220 km from Hanoi. OHK is a Hong Kong-based agency who works with poor people regardless of race, sex, religion or politics in their struggle against poverty.  For her safety, she was arranged to stay on the top floor of her field office building. As a proposal writing advisor, Elyse’s job did not have a lot of opportunities to work closely with her local partners as most of them couldn’t speak English and her office is so far away from the OHK office in Hanoi. Most of the time, Elyse contacted with Mr. Minh (OHK’s Project Officer ) and Mr. Hai (OHK’s Field Officer in ChiemHoa) via emails because they were very busy going on their business trips , various meetings and conferences in and outside ChiemHoa. After two months chasing them down by emails, Elyse finally got Mr Minh and Mr. Hai’s approval for her work plan in which she would like to provide some trainings for local officers of ChiemHoa’s Department of Agriculture and Rural Development on how to do need assessment s of the local farmers in the OHK’s project. Later on, Elyse sent her training contents to Mr. Minh and Mr. Hai for their feedback and recommendations before delivering her training. However, she did not hear anything from them. To occupy her time, Elyse did some research but not much was accomplished because of no feedback provided and no implementation. She felt so homesick and frustrated. By the end of her assignment, Elyse was still very confused about what her real assignment with OHK was. She does not know what she should do? In your opinion, what should Elyse and OHK do in order to support her to fulfill her assignment successfully?

17. Case study No. 2 Dennis Miller is an American MBA student whose co-op was placed with NEW HORISON, a not-for-profit restaurant and vocational training program that is changing the lives of street and disadvantaged youth in Hanoi and its neighbouring areas. With his business background, Dennis was asked to develop a new marketing plan for New Horison as its restaurant ‘s revenues had dramatically dropped because of the financial crisis. New Horisonaslo assigned Linh, a Marketing and Sale Officer, to assist Dennis in translation and collecting data. Although Linh’s English is good, Dennis still found it hard to communicate with him sometimes. When he asked Linh for information, he only received vague responses from Linh such as “ Yes”, “ Sure”, “ I know” or simply a smile. In his report, Dennis shared some of his thoughts about his experience working with his local partner. Dennis said: “ I was so frustrated when my local partner kept saying “ Yes” to everything I said and did not question or comment anything. Unfortunately, I couldn’t get mad at him as he was always smiling. But this drove me nuts!” “ I realise that I come from a different cultural system and ,as such, some of my thoughts are perhaps interpreted as rude. I found that on occasion, my local partner would not want to translate what I said. Perhaps, it is a taboo subject but it is difficult when you can not address the issue yourself and rely on someone to do it for you. Linh and I definitely have difficulties with our communication. Sometimes, I get frustrated when I cannot communicate my thoughts and ideas [..]” If you were Dennis, what would you do to work effectively with your local partner?

18. Case study No. 3 GiaLam vocational training school is a strategic partner in the project “Strengthening capacity for teachers at vocational training schools” implemented by AYAD (Australian Youth Ambassador). In September 2010, the school received three AYAD volunteers at the same time. Although the Australian volunteers were ready to work, they noticed their local colleagues reluctant to give much time and guidance by keeping saying they were very busy . This was frustrating for the Australian volunteers because they found that their Vietnamese partners spent too much time on the Internet and chatting. Later on, the leaders of Gia Lam school asked the Volunteers to work directly with the school students, which is not part of the Volunteers mandate. The three AYAD Volunteers found it hard to refuse their request. They started working with Vietnamese students attending activities such as picnics and English clubs. The Volunteers met many new friends through their connections with Gia Lam school and they were invited to help organize activities for the Binh Duong Institution’s English club twice a week. As a result, a letter from the Director of Gia Lam school was sent to AYAD office complaining that the Volunteers were operating outside of their mandate without asking the school for permission. In your opinion, what should the volunteers, GiaLam school and AYAD do in order to achieve the project objectives and maintain good relations between international volunteers and Gia Lam school?

19. Cáctháchthứcchính • Bấtđồngngônngữ • Khônghiểurõtráchnhiệmcủatừngbênthamgia • Kỹnăngquảnlýthờigian, tổchứcvàlàmviệchiệuquảcònhạnchế • Thiếunguồnhỗtrợ • Sựkhácbiệtvềvănhóa

20. Mộtsốđềxuất • Lờikhuyêntừcác TNV trước Hãykiênnhẫnvàhỏicàngnhiềucàngtốt Khôngnên so sánhmọivấnđềgiữa VN và Canada Tìmcáchtốtnhấtcóthểlàmviệcvớiđốitácbậnrộn Liênlạcthườngxuyênvới WUSC đểđượchỗtrợkịpthời Cáckỹnănggiaotiếpvàlàmviệcnhómhếtsứcquantrọng Tùycơứngbiến

21. Quảnlý TNV LUÔN GIỮ LIÊN LẠC • Báocáodựatrênkếtquả - RBM Online • Báocáohàngtháng • Blog RBM đểchiasẻ

22. Cuốicùngnhưngkhôngkémphầnquantrọnglà …

23. Xinchânthànhcámơn!