Ch.10 Conflict, Power, and Politics

1. Ch.10 Conflict, Power, and Politics 報告學生：蘇世名 9832514 指導老師：任維廉 報告日期：2009/12/10 國立交通大學 運管系碩一@蘇世名

2. AGENDA • Intergroup Conflict in Organization • Power and Organization • Political Process in Organization • Using Power, Politics, and Collaboration • Thought 國立交通大學 運管系碩一@蘇世名

3. Intergroup Conflict in Organization • Intergroup Conflict: • Group Identification • Observable Group Difference • Frustration • Sources of Conflict : • Goal Incompatibility -- goals • Differentiation -- values, attitudes,culture • Task Interdependence -- resources, information • Limited Resources -- budget 國立交通大學 運管系碩一@蘇世名

4. Rational v.s. Political Model

5. Power and Organization • Power • Ability to influence others to bring about desired outcomes • Authority • Flows down the vertical hierarchy • Prescribed by the formal hierarchy • Vested in the position held 國立交通大學 運管系碩一@蘇世名

6. Power and Organization • Organization Power • Structure • Position • Individual Power • Legitimate Power • Reward Power • Coercive Power • Expert Power • Referent Power 國立交通大學 運管系碩一@蘇世名

7. Power and Organization • Vertical Sources of Power • Formal Position • Resources • Control of Decision Premises and Information • Network Centrality • People 國立交通大學 運管系碩一@蘇世名

8. Power and Organization • Strategic Contingencies 國立交通大學 運管系碩一@蘇世名

9. Political Processes in Organizations • Politics Use power and resources to influence decision and obtain benefit • Domains of Political Activity : • Structural Change • Management Succession • Resource Allocation 國立交通大學 運管系碩一@蘇世名

10. Using Power, Politics, and Collaboration • Power and Political Tactics in Organizations 國立交通大學 運管系碩一@蘇世名

11. Using Power, Politics, and Collaboration • Negotiating Strategies • Win-Win Strategy • Define the conflict as a mutual problem • Pursue joint outcomes • Find creative agreements that satisfy both groups • Use open, honest, and accurate communication • Avoid threats • Communicate flexibility • Win-Lose Strategy • Define the conflict as a win-lose situation • Pursue self outcomes • Force other group into submission • Use deceitful, inaccurate communication • Use threats • Communicaterigidity 國立交通大學 運管系碩一@蘇世名

12. Thought • Power tends to corrupt and absolute power corrupts absolutely ~~Lord John Acton • 政就是眾人之事，治就是管理，管理眾人之事， 就是政治 ~~孫中山 • 幽默與同理心化解衝突 國立交通大學 運管系碩一@蘇世名

13. THANKS FOR LISTENING~~ 國立交通大學 運管系碩一@蘇世名

14. Marketing – Manufacturing Areas of Potential Goal Conflict MARKETING VS. MANUFACTURING Operative goal is Operative goal is Goal Conflict customer satisfaction production efficiency Conflict Area Typical Comment Typical Comment Breadth of product line: “Our customers “The product line is too demand variety.” broad, all we get are short, uneconomical runs.” New product introduction: “New products are our “Unnecessary design changes lifeblood.” are prohibitively expensive.” Production scheduling: “We need faster response. “We need realistic customer Lead times are too long.” commitments that don’t change like the wind direction Physical distribution: “Why don’t we ever have “We can’t afford to keep huge the right merchandise inventories.” in inventory?” Quality: “Why can’t we have “Why must we always offer reasonable quality options that are too at low cost?” expensive and offer little customer utility?” 國立交通大學 運管系碩一@蘇世名