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CSC100. How SharePoint can make you a Rock Star. Paul Miller Collaboration Product Manager Aaron Rafus Collaboration Evangelist McKesson Corporation. Know Your Company. Fortune 18 – $93 billion in revenues (FY07) More than 32,000 employees dedicated to healthcare ▼

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How SharePoint can make you a Rock Star


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  1. CSC100 How SharePoint can make you a Rock Star Paul Miller Collaboration Product Manager Aaron Rafus Collaboration Evangelist McKesson Corporation

  2. Know Your Company • Fortune 18 – $93 billion in revenues (FY07) • More than 32,000 employees dedicated to healthcare ▼ • OldestU.S. healthcare company • Established 1833 – nearly 175 years driving innovation inhealthcare • Onlycompany offering solutions at every point of care • Deep clinical, IT and process expertise Exit Know your Peeps 1

  3. Know Major Business Initiatives McKessonDistributionSolutions McKesson Technology Solutions • No. 1 pharmaceutical distributor in U.S., Canada and Mexico • No. 1 primary care and extended care medical-surgical supply distributor • No. 1 independent retail pharmacy franchise, Health Mart • No. 1 generic drug distributor • No. 1 in hospital pharmacy robotics • No. 1 in care management software and services for payors • No. 1 in disease management for Medicaid agencies • Leader in clinical, revenue cycle and resource management • More “Best in KLAS” products than any other company Exit Know your Peeps 1

  4. Know Your Politics Exec Council • Set enterprise-wide vision for the role of McKesson Shared Services (MSS) • Highest authority for Shared Services governance • Approve overall Capital and Expense limits for Shared Services budgets and major investments Steering Body(McKesson) Report out on Shared Service Performance Vision definition Exit Know your Peeps • Ensure Shared Services priorities align with business needs • Review and approve decisions made by the Buyers Council • Resolve issues escalated by BC • Approve budgets and establish financial accountability Governance Board 1 Direction Setting Body(MSS) Escalate issues and provide report outs Direction setting Provide recommendations • The C-IT “Board of Directors” • Composed of BU CIOs • Decide what products C-IT offers • Design and present new shared product offerings, according to TC standards/direction • Manage C-IT shared product offerings to BC PM BC Buyer and Technology Councils C-IT Product Management Working Body(IT SS) • Define architecture standards & technology direction • Create common framework for technology sourcing • Review opportunities to share technologies across BUs TC Approve recommendations and prioritize initiatives

  5. Know Your Own IT Limitations “Keep email up and make it cheap” - BU One McKesson IT – Future State • Strategy driven • Leads business • Competitive • Fully integrated IT portfolio for McKesson operations • External customer and market centric • Innovation-based value • Best in Class workplace Strategic Partner to Business – FY08/FY09 • Business + Financial mgmt competencies • Service maximization/ Differentiation • Product & Services Management • Strategic planning linkage with BUs • Service Level cost/quality Differentiator • Business-process based value Exit Know your Peeps 1 IT as a Services Business – FY07/FY08 • Process disciplines • Internal customer and service centric • Standards • Cost containment • Proactive / Transparent • Customer Relationship mgmt • Catalog-based operations • Establishing baseline metrics • Project implementation • Improve employee sat and capability “We think you might be interested in Service X ….” - C-IT “Give me a corporate-wide standard for IM” - BU

  6. Collaborate withAnyone, Anywhere, at Any Time EASY to understand One McKesson Exit Create a brand 2 IT needs a winning platform Low-Tech to High-Tech

  7. The SharePoint “Business” at McKesson Running C-IT as a business Large, complex, distributed, diverse marketplace Exit Develop marketing plan 3 Product Promotion Price Marketing Mix (4P’s) Place(Distribution)

  8. Translate brand to orderable services"Claim" Email and Office for Credibility, Critical Mass Exit Create a brand 2

  9. Set Realistic Expectations: Adoption Video, Voice SharePoint Enterprise:Workflow, Excel Services, Forms SharePoint: Team Workspace Instant Messenger / Live Meeting Exit Create a brand 2 Adoption Complexity EMAIL Breadth of Adoption

  10. Set Realistic Expectations: Delivery Exit Develop marketing plan 3

  11. Exit Develop marketing plan The SharePoint “Business” at McKesson 3 Product Promotion Price Marketing Mix (4P’s) Place(Distribution)

  12. Develop Communication Plans Targeted to Each Audience Exit Create a brand 2

  13. For IT: Establish as a major Category Exit Develop marketing plan 3

  14. Exit Develop marketing plan 3 For CIOs: Service Catalog

  15. Exit Develop marketing plan 3 For End Users: collaborate.mckesson.com

  16. Exit Develop marketing plan The SharePoint “Business” at McKesson 3 Product Promotion Price Marketing Mix (4P’s) Place(Distribution)

  17. Exit Develop marketing plan 3 Bundling Costs with PCsdrives Universal Adoption • SharePoint • Infrastructure • Storage • H/W • S/W Other CIT CCs Cost Centers Collab. Delivery CIT Run Labor Excel Labor Excel 1st line Mgr Estimates CIT Estimates CC Excel Indirect Labor Cost Pools Direct Labor Infrastructure Cost Driver Per-use charge, bundled in EUC Subscription “EUC” = End User Computing device, i.e. a Laptop or Desktop PC

  18. Exit Develop marketing plan The SharePoint “Business” at McKesson 3 Product Promotion Price Marketing Mix (4P’s) Place(Distribution)

  19. "There is no limit to what man can accomplish if he doesn't care who gets credit"

  20. Collaboration Café • Weekly company-wide user group • Topic-based demonstration • Open Q&A • Sessions are recorded for download and podcasts Exit Perform at small venues 4

  21. Café Demo

  22. Small ProjectsFor Key Customers • Project management dashboard • “Replace Excel” with SharePoint lists • Sales training management system Exit Perform at small venues 4

  23. SharePoint Administrator Certification • Required for obtaining first SharePoint Site • 2 hour admin training course • Web based certification test Exit Build fan membership 5

  24. SharePoint Users Group • Steering committee consisting of thought leaders in the field • Communications and project updates • Enhancement request process for submission and approval Exit Build fan membership 5

  25. Dealing with the CriticsMyths from the Naysayers • If a product is easy to use and is not exorbitantly expensive, it must not be enterprise ready • Microsoft is new to the portal space, they need time to mature the SharePoint Product Exit Dealing with the critics 6

  26. Someone should have told… Wright Brothers Microsoft – XBOX Exit Dealing with the critics 6

  27. Dealing with the Critics Myths from the Naysayers • If a product is easy to use and is not exorbitantly expensive, it must not be enterprise ready • Microsoft is new to the portal space, they need time to mature the SharePoint Product • SharePoint cannot do “complex content management” • Users are generally hungry for advanced features and functions • Users want IT to do everything for them Exit Dealing with the critics 6 It is not complex to manage content in SharePoint

  28. "SharePoint Online" @ McK • SharePoint can do 90% of what 90% of users need • SharePoint is a learn / extend as you go solution • Power users do not represent the majority Complexity KPI BDC Data Views Custom Web Parts Development Managing PagesProject Tasks Personalization Excel Services Configuration Exit Dealing with the critics 6 Document Management Basic Content Management Basic Search Out of the box Number of users

  29. The "Big Show"SharePoint for all McKesson • New infrastructure to support all McKesson users • SharePoint 2007 Upgrade (6200 sites) • SharePoint as a shared service offering • Consolidated Collaboration and Exchange teams • Enterprise level support Exit The BIG SHOW 7

  30. Our focus: SharePoint Adoption SharePoint becomes enterprise standard Exit The BIG SHOW 7

  31. SharePoint Governance isDistributed Governance • My McKesson HR • My Travel • Corporate Directory • Corp Communications McKNet • Global Search • Global Site Directory • Collaboration support and training documents Collaborate • Business Unit Collaboration Champion • Define taxonomy • Promote sites/content to formal structure • Policies and standards Exit Sell out to Corporate 8 Business Unit • BU Search • BU Site Directory • BU news • BU Contacts • Department Administrators • Grant User access • Define site content and document structure • Content Approval prior to publishing Dept 1 Dept 2 Dept 3 Dept 4 • Transient sites • Workspaces • NOT SEARCHABLE • Site Administrators • Build and manage sitesand workspaces • Add Users

  32. Pros and Cons of Distributed Governance • Pros • Fit for a large, diverse company(with multiple, independent BU’s) • Growth occurs unfettered by CIT • New sites require a sponsor • Cons • More complex than single, central point of control • Opportunities • Information Lifecycle Management • Administration Lifecycle Management Exit Sell out to Corporate 8

  33. The Road has Challenges • Collaboration ownership • Legacy process for site maintenance “IT manages our site” • Some organizations wanted results without any engagement on their part • Desktop settings • SharePoint dependency on IE, Office, and Windows settings/version • Microsoft Update conflicts Exit Perfect your craft 9 • Multi domain environment • Many domains ,some without trust • NT 4.0 • AD 2000 • AD 2003 • Separate Exchange environments • Demand management • Everyone needs help, how and when do we reach them all? • Managing and approving site wide enhancements requests

  34. A few sour notes • Exposed SharePoint 2007 features to end users too early • Expected equal outcomes for all orgs • Staffed SharePoint with “warm bodies” Exit Perfect your craft 9

  35. 7 Keys to Success • Package SharePoint as a service offering. • Maintain a recurring dialog with key users. • Collaboration Café • Formally empower groups to be successful. • SharePoint Administrator Certification • Trust users - Decentralized ownership and administration. • KISS – “SharePoint Online” • Be ready for advanced users. • Internal Collaboration Professional Services • Don’t go it alone! Exit Perfect your craft 9

  36. Managing the Label Exit Find the “Next Big Thing” 10

  37. SharePoint KPIs Exit Find the “Next Big Thing” 10

  38. Collaboration KPIs Exit Find the “Next Big Thing” 10

  39. Leverage SharePoint Brand Exit Find the “Next Big Thing” 10 SharePoint