Bharat Bill Payment System (BBPS) - Transforming Bill Payments in India

1. BBPS Introduction Deck

2. Introduction – BBPS Conceptualized by Reserve Bank of India Launched in the year 2017 Offers a bill payment platform which is: Interoperable Standardized Regulated Affordable • • • •

3. BBPS Structure COU BOU Electricity Water Telecom Billers Customers Others DTH Gas

4. Tenets of BBPS Interoperability Interoperability of the platform with OUs and Billers Standardization Standardized processes, procedures, commercials & technology standards etc. Convenience Convenience of choosing payment modes, channels and instruments etc. Democratizing the Bill Payments Accessibility Anytime Anywhere Phygital access through Banks, Digital Apps, Bank Branches, Agents etc. Make bill payments anytime and anywhere

5. BBPS Journey March 2023 Expansion of categories from 5 to 20+ Expansion of BBS scope in Monetary Policy Dec 2020 Launch of Cross Border Bill Payment Payments – 111+ mil Fetch – 500+ mil Nov 2022 Dec 2022 Sep 2019 Oct 2017 Sep 2022 NBBL was Registered as separate entity Received Approval to act as Settlement Agency in ONDC BBPS Platform went live

6. BBPS Growth – Last 5 Financial Years Volume Growth Value Growth Values in (Rs Cr.) 1200 mil 250,000 1097 mil 1000 mil 190,660 200,000 800 mil 150,000 668 mil 113,970 600 mil 100,000 400 mil 42,974 276 mil 50,000 200 mil 146 mil 21,677 9,099 73 mil mil - FY 18-19 FY 19-20 FY 20-21 FY 21-22 FY 22-23 FY 18-19 FY 19-20 FY 20-21 FY 21-22 FY 22-23

7. BBPS Ecosystem Reach Bharat BillPay has created a significant footprint across billers, and customers across the ecosystem 25+ Categories 67 COUs 35 BOUs 21,600+ Billers 1 Million+ Active Agents 1,000+ Fintechs

8. Value Proposition - Customers Convenience of Payment Channel and Mode All bill payments at single place Uniform experience across BBPS front ends Pay Bills -Anytime- Anywhere Instant Confirmation and Receipt Phygital Access with 24X7 Payment Acceptance

9. Value Proposition - Billers Assurance: Dealing with stable entities like banks and non-banks authorized by RBI Guaranteed Settlement: Guaranteed settlement cycles assure the billers of funds, as per standards as specified in BBPS, in timely manner from their respective BBPOU Accessibility: Benefit of substantial digital outreach across all geographies through online channels like Internet banking, Mobile banking, Physical Outlets of BBPOUs. Single Integration & Centralized Complaint Management: Integration with one BOU to get onboarded on BBPS; Centralized Complaint and Settlement Dispute management for easier resolution of customer complaints and grievances Instant Confirmation: Instant Confirmation of bill payment and receipt via SMS/email/print as desired by customer and borne by COU

10. Biller Categories on BBPS Electricity Bill Recurring Deposits Clubs & Associations LPG Gas Insurance Municipal Taxes Education Fees Water Bill Subscription Fees Landline Bill Credit Card Payment FASTag Recharge NCMC Recharge Hospital & Pathology Broadband Bill Cable TV Housing Society Loan Repayments B2B Category Mobile Bill Metro Recharge DTH Bill Rental Piped Gas Bill

11. Thank You