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Elmhurst Memorial Healthcare

Elmhurst Memorial Healthcare. Charles Colander Vice President. About Elmhurst Memorial Healthcare. 16 locations Elmhurst Memorial Hospital operates 330 beds Outpatient sites located throughout portions of DuPage and Cook Counties 3,000 employees Largest employer in Elmhurst

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Elmhurst Memorial Healthcare

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  1. Elmhurst Memorial Healthcare Charles Colander Vice President

  2. About Elmhurst Memorial Healthcare • 16 locations • Elmhurst Memorial Hospital operates 330 beds • Outpatient sites located throughout portions of DuPage and Cook Counties • 3,000 employees • Largest employer in Elmhurst • Among top 10 employers in DuPage County • Nationally Recognized Care • Joint Commission Disease-Specific Certifications • Commission on Cancer Outstanding Achievement Award • National Accreditation Program for Breast Centers

  3. Elmhurst Memorial Hospital New Main Campus • Acute Care Hospital • 866,000 square feet • 259 private inpatient suites • Medical Office Buildings • More than 600 active physicians on medical staff • Nearly every medical specialty and subspecialty represented • Orthopedics, Cardiology, Nuclear Oncology / CyberKnife Center of Chicago • Advanced Medical and Information Technologies • da Vinci Robotic Surgery System • 320-Slice CT scanner • Open-Bore MRI

  4. New Elmhurst Memorial Hospital

  5. Information Services Profile • IS Department • Includes 65 FTEs support typical IS areas plus Biomedical engineering • Primary and backup data centers • Cisco network and VoIP telephony • Meditech core vendor for the hospital • EMR, CPOE, ED, Advanced Clinicals… all implemented • NextGen core vendor for physician practices • 120 employed physicians • Advanced clinicals and EMR fully deployed • Integrated medical monitoring • Integrated communications

  6. So you want to be a change agent? Governance Vision Skills Incentives Resources Action Plan Success + + + + = Skills Incentives Resources Action Plan Confusion + + + = Vision Incentives Resources Action Plan Anxiety + + + = Vision Skills Resources Action Plan Resistance + + + = Vision Skills Incentives Action Plan Frustration + + + = Vision Skills Incentives Resources Treadmill + + + =

  7. Change Success Factors STRATEGY • Strategic Alignment BUSINESS VALUE • Total Cost • Return on Investment • RPN Ranking - Patient Safety/Quality of Care • Availability/Feasibility of Alternative Solution • Benefit/Measurable Value PROBABILITY OF SUCCESS/ RISK • Level of Sponsor Commitment • Stakeholder Buy-In • Cross-Department Impact • Operational Workflow Impact • Technical Risk and Complexity

  8. Elements of Change • Communicate, communicate, communicate • Cannot do this enough • Multiple medias • Timely • Personalize Value • Shared vision, Incentives, ?? • Fosters ownership • Measure and Manage • Cannot improve without metrics • Never forget the “D” • What problem are we trying to solve? • Establish the Vision • Plain and simple • Involve the stakeholders • Keep the “end in mind” and never lose focus • Success requires a plan • You know where your going so plan to get there • How will you know when you are there? • Governance is essential • Give the stakeholders a process for input and communication

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