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Building a Sustainable Telehealth Network

Building a Sustainable Telehealth Network

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Building a Sustainable Telehealth Network

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  1. Building a Sustainable Telehealth Network Dr. Sarah Muttitt Director & Senior Telehealth Consultant TecKnowledge Professional Services

  2. TeleHealth Evolutionary Chain Future Standard of Care Present Sustainability 80’s - 90’s Viability 60’s - 70’s Feasibility / Pilots

  3. Trends: Technology Used to Deliver Healthcare Over Distance • Healthcare • Integration of healthcare services delivery • Increasing demand and complexity • Reduction in administrative (and financial) burden • Technology as opportunity • TeleHealth • Pilot projects to Clinical programs • TeleHealth expected to pay for itself –realistic? • Integration with existing systems (HL7, etc.) • Easier to use/more accessible • Sharing of technology and layering of applications

  4. Lessons Learned • Telehealth is not just about the technology • To be successful, telehealth must be integrated into the healthcare delivery system • Excellent program design, support and ongoing management are essential

  5. What makes a telehealth network successful? • The number of sites? • The elaborateness of the technology? • The $$ spent? • The hype?

  6. Success For Operational Networks, it’s • Usage….. • Usage….. • Usage…..

  7. Sustainability If network usage defines a successful telehealth program then …. Ongoing network usage defines a sustainable telehealth program

  8. Achieving Sustainability • Increased Awareness • Increased Buy-in and Acceptance • Optimized Use of Applications • Integration with Clinical Delivery • Effective and Efficient Utilization of Network and Coordination of Resources • Reliable, Clinically Valid, and Easy to Use Technology

  9. Leadership & Governance

  10. Advice • Be clear about what you are trying to sustain • Be both practical and visionary • Involve all your key stakeholders • Address all the critical dimensions • Don’t be afraid to ask hard questions and make some tough decisions • Create different scenarios and test on paper • It’s not all about $$$ • Think utilization and integration • 2001 TecKnowledge