Building a Sustainable Telehealth Network Dr. Sarah Muttitt Director & Senior Telehealth Consultant TecKnowledge Professional Services
TeleHealth Evolutionary Chain Future Standard of Care Present Sustainability 80’s - 90’s Viability 60’s - 70’s Feasibility / Pilots
Trends: Technology Used to Deliver Healthcare Over Distance • Healthcare • Integration of healthcare services delivery • Increasing demand and complexity • Reduction in administrative (and financial) burden • Technology as opportunity • TeleHealth • Pilot projects to Clinical programs • TeleHealth expected to pay for itself –realistic? • Integration with existing systems (HL7, etc.) • Easier to use/more accessible • Sharing of technology and layering of applications
Lessons Learned • Telehealth is not just about the technology • To be successful, telehealth must be integrated into the healthcare delivery system • Excellent program design, support and ongoing management are essential
What makes a telehealth network successful? • The number of sites? • The elaborateness of the technology? • The $$ spent? • The hype?
Success For Operational Networks, it’s • Usage….. • Usage….. • Usage…..
Sustainability If network usage defines a successful telehealth program then …. Ongoing network usage defines a sustainable telehealth program
Achieving Sustainability • Increased Awareness • Increased Buy-in and Acceptance • Optimized Use of Applications • Integration with Clinical Delivery • Effective and Efficient Utilization of Network and Coordination of Resources • Reliable, Clinically Valid, and Easy to Use Technology
Advice • Be clear about what you are trying to sustain • Be both practical and visionary • Involve all your key stakeholders • Address all the critical dimensions • Don’t be afraid to ask hard questions and make some tough decisions • Create different scenarios and test on paper • It’s not all about $$$ • Think utilization and integration • 2001 TecKnowledge