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Transforming Mobile Enterprise: A Day in the Life of a Sr. Software Consultant

Explore a typical day in the life of a Senior Software Consultant, Bill Reese, as he navigates the complexities of mobile enterprise technology. From users grappling with multiple access points to the frustrations of lost tickets and increasing response times, discover the challenges faced in this fast-paced environment. Learn how mobile solutions, like BMC Mobility and MyIT, streamline processes by providing anywhere access and eliminating unnecessary details, ultimately enhancing technician efficiency and user satisfaction.

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Transforming Mobile Enterprise: A Day in the Life of a Sr. Software Consultant

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Presentation Transcript

  1. A Day in the Life of Mobile Enterprise • Bill Reese, Sr. Software Consultant

  2. A Current Day in the Life 2

  3. What does that mean? • Users go to many access points • “Hallway Tango” • Lost tickets • Time Spent answering questions • Ticket times increasing • “Waiting Game” 3

  4. What needs to be done? Our lives are frittered away by detail; simplify, simplify - Henry David Thoreau 4

  5. What a mobile solution brings to the table. • Anywhere Experience • Single Access Point • Technician - Work Incidents while on the go 5

  6. BMC Mobility and MyIT 6

  7. Anywhere access - even offline

  8. Find what you want when you need it

  9. Mobile applications should make life…easier!

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