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Improving Communication: How to Send Messages PowerPoint Presentation
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Improving Communication: How to Send Messages

Improving Communication: How to Send Messages

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Improving Communication: How to Send Messages

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  1. Improving Communication: How to Send Messages • Style- How a person verbalizes his/her message to others • Closed Style- Communications are definite and discourage open discussion • Open Style- Communications are flexible and encourage open discussion • Three Types of Closed Communication

  2. Becoming an Effective Communicator • Be Direct & Straightforward (BE HONEST) • “We cannot hear what the other is not saying” (Buscaglia, 1992, p. 152). • Decrease the use of Metamessages • Clarity • Be specific perhaps using behavioral terms • Immediacy • Timing can make a significant difference • Supportiveness • Actively promote understanding for both you and the listener • Efficiency • Eliminate Filler Words

  3. Paralanguage and Body Language • Paralanguage- aspect of language communication involving vocal changes and variations in the human voice including: Rhythm, Inflection & Pitch, Volume, Speed, and Articulation. • Effects of Paralanguage • Sensitive vs Insensitive, Hurtful vs Caring, Condescending vs Equal • Body Language- the nonverbal aspect of communication • Up to 55% of message • Three Areas of Body Language • Body Movements • Gestures • Body Position

  4. Paralanguage and Body Language • Spatial Relationships (Four Distinct Zones • Intimate (touching to 18 inches) • Personal (18 inches to 4 feet apart) • Social (4 feet to 12 feet apart) • Public (12 feet or more apart • Presentation of Self- the attempt to present ourselves to others so they will see us as we wish to be seen. • Kinesics- the science of body language