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Energy Assistance Program

Learn about the eHEAT Next Generation program, its expected benefits, EAP process, timeline, sneak peek, and get your questions answered.

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Energy Assistance Program

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  1. Energy Assistance Program eHEAT Next Generation July 25, 2019

  2. eHEAT Next Generation Agenda • Introduction • Expected benefits • EAP Process • Timeline • Sneak Peek • Q&A

  3. eHEAT Next Generation Introduction • Andy Smialek, Project Manager

  4. eHEAT Next Generation Expected Benefits Improve customer service Enable local Service Provider staff to strengthen relationships and work more effectively with high need households Improve program compliance and integrity

  5. eHEAT Next Generation Expected Benefits Improve customer service by: • Reducing time from request for service to delivery of service • Reducing local Service Provider costs for application processing • Reducing the burden on households to submit documentation (e.g., income/identity verification) • Improving user friendliness and accessibility to program services • Improving communication between households and the local Service Provider

  6. eHEAT Next Generation Expected Benefits Enable local Service Provider staff to strengthen relationships and work more effectively with high need households by: • Identifying households in need • Improving methods of local service provider communication with households (e.g., online status, email) • Enabling local SPs to devote more time to effective case management • Improving application workflow for local SPs

  7. eHEAT Next Generation Expected Benefits Improve program compliance and integrity by: • Improving auditability and traceability • Enabling more effective budget management • Improving data accuracy • Improving data and system security • Improving user access management • Improving person identification

  8. eHEAT Next Generation EAP Process - Current EAP Process – eHEAT Next Generation Income Verification Identity Verification Online Application

  9. eHEAT Next Generation EAP Process Impacts to households • Ease of access • 24/7 • Option for paper or online application

  10. eHEAT Next Generation EAP Process Impacts to EAP Service Providers • Households submitting online applications 24/7 • Households vs Service Provider staff complete data entry • Re-deploy resources to high need households • Service Provider staff may provide support • Household Application linked to correct Service provider by address • Obtain data from Social Security Administration (SSA) for identity verification

  11. eHEAT Next Generation EAP Process Impacts to EAP Service Providers • Obtain data from Department of Employment & Economic Development (DEED) for wage and unemployment insurance verification • Centralized ERR payments – similar to Primary Heat and Crisis

  12. eHEAT Next Generation Timeline

  13. eHEAT Next Generation Timeline User Acceptance Testing (UAT) Six UAT phases throughout development Commerce EAP staff complete UAT first Service Provider subject matter experts (SME) complete UAT next UAT Phases 1 and 2 complete UAT Phase 3 in November and December (existing eHEAT recreated)

  14. eHEAT Next Generation Timeline User Acceptance Testing (UAT) Service Provider Subject Matter Experts • AEOA – Mary Heilman • CAP-HC – Feleshia Edwards • CAPRW – Kevin Adams • CAPRW – Mary Lor • Fond du Lac – Joan Markon • Lutheran Social Services – Judy Steinke • Prairie Five – Nora Guerra • Three Rivers – Lynette Engelhardt Stott • West Central – Mandy Braaten

  15. eHEAT Next Generation Timeline Commerce will: Use a tiered release • First release: Commerce & Service Provider components • Second release: online application for households Implement software when it’s best for EAP Anticipated release dates in Spring 2020

  16. eHEAT Next Generation Timeline Provide comprehensive training & support • Training and support for all stakeholders is critical to eHEAT Next Gen’s success • Commerce is committed to providing high quality training for eHEAT Next Gen’s end-users • Continue providing eHEAT Next Gen updates at MinnCAP, at EACA, in The Energizer

  17. eHEAT Next Generation Sneak Peek

  18. eHEAT Next Generation Q&A

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