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The Next Generation of Mobile Food Ordering with GET

The Next Generation of Mobile Food Ordering with GET. Presented by: Cameron Williams, The CBORD Group. Introduction. Personal Introduction. Who I am and what I do at CBORD. Technical Support Generalist, Odyssey PCS/GET team since September 2017 Routine support cases

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The Next Generation of Mobile Food Ordering with GET

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  1. The Next Generation ofMobile Food Ordering with GET Presented by: Cameron Williams, The CBORD Group

  2. Introduction

  3. Personal Introduction Who I am and what I do at CBORD • Technical Support Generalist, Odyssey PCS/GET team since September 2017 • Routine support cases • Simple questions about application usage/functionality • To complex system issues • GET client projects • Configuration changes • New merchant setups • Printing & POS system integrations • Support documentation (internal and external)

  4. Review of Mobile Ordering with GET:Introduction • The GET app is now “GET CBORD Student” • Same great app, new name • GET is a versatile payment platform that allows students to order food, manage their campus card accounts, and more • It can be used from the browser or with the app for iOS or Android • Today, we will discuss: • How it can be used for mobile ordering • How mobile ordering with GET integrates with your other CBORD platforms

  5. Review of Mobile Ordering with GET:Basic Usage • Once logged into the app, students can order food as follows: • Tap the “GET Food” button • Choose a merchant from which to order • Choose an order method (pickup or delivery) and order time • Add items to cart • Enter payment information • Enter any special order instructions • Submit order

  6. Review of Mobile Ordering with GET:Basic Usage • The payment is processed • The user is emailed a receipt for the order • The order and any associated payment transactions are saved to the Order and Commerce logs in GET Admin • GET generates any institution-specific notifications that have been configured for the merchant • Each can use any combination of the following notification options

  7. Review of Mobile Ordering with GET:Institution Notification Options • Email/fax • Can be used to email any staff that would like to be notified of orders • Posting to MICROS • Will be discussed later in the section on MICROS integration • Standalone printer • Star TSP800 network printer, available from CBORD • Also known as a “GET printer,” or “direct printer” • Order Manager app • Android-only app available on the Google Play store • Allows kitchen staff to view order status and notify users that orders are ready for pickup

  8. Review of Mobile Ordering with GET:Institution Notification Options Order Manager app

  9. How does food ordering integrate with your other CBORD platforms?

  10. The Cashless System(Odyssey & Gold)

  11. Odyssey & Gold Overview • Odyssey and Gold are CBORD’s campus card systems • They allow students to pay for meals and other goods and services with their existing campus ID or a separate card • This enables your institution to implement its campus card meal and spending programs • Odyssey and Gold can use a variety of payment terminals: • MICROS/Simphony registers • Epic/Aero card readers • The Odyssey Web Sales module • GET web/mobile • Interfaces to a growing number of third-party payment systems

  12. Odyssey & Gold Integration with GET:Benefits • Mobile ordering with GET allows your institution to combine the convenience and functionality of GET with your existing Odyssey/Gold system • To order food with GET Food (described in introduction) • To deposit to and manage their campus card accounts with GET Funds (described in more depth later)

  13. Odyssey & Gold Integration with GET:Implementation & Configuration Odyssey/Gold • Server (OpenVPN, Windows firewall) • Application (socket/terminal definition, plans, account parameters) • Environment (hardware firewall, network routing) GET Admin • System settings • Merchant settings • Menus

  14. The POS System (MICROS)

  15. POS System Overview • MICROS (a.k.a. the “POS system”) is an Oracle POS platform CBORD sells and supports • Cashiers and retail managers use the MICROS application at touchscreens, desktops, and tablets as registers to ring up customer orders • Registers can use cash, credit card, or Odyssey/Gold accounts for payment • Register screens can be customized with buttons for your institution’s menus and credit card, cash, or Odyssey/Gold payment options

  16. POS System Integration with GET:Usage & Benefits • Your organization can create a merchant in GET for each RVC in MICROS and menus that link to the corresponding menus in MICROS • Students can then order food from an existing MICROS RVCs from the GET CBORD Student app • Orders placed this way are posted to the MICROS database and generate notifications to the applicable kitchen printers and display systems just as an order placed from a MICROS register would

  17. Food Printout Examples Standalone GET printer MICROS kitchen printer

  18. POS System Integration with GET:Implementation & Configuration • MICROS application • Employee • Workstation • RVC • GET interface server • IIS • MICROS and GET interface server environments • GET Admin • System settings • Merchant settings • Menus

  19. GET Funds Meal Plan Purchase/Change

  20. Meal Plan Purchase/Change:Overview & Benefits • Patrons can use the GET web interface to change their Odyssey or Gold meal plan • And (for Gold clients) purchase an additional meal plan • This helps reduce campus card office workload by enabling students to do common meal plan account changes themselves

  21. Meal Plan Purchase: Usage

  22. Meal Plan Purchase: Usage

  23. Meal Plan Purchase: Usage

  24. Meal Plan Change: Usage

  25. Meal Plan Change: Usage

  26. Meal Plan Purchase/Change:Implementation & Configuration Odyssey/Gold • Minimum application version requirements • Target and source plan restrictions • In Odyssey, defined with plan groups • In Gold, defined in DB view GET Admin • System settings • Payment and refund account options

  27. GET Funds Automatic Deposits

  28. Automatic Deposits:Overview & Benefits • Patrons can use the GET web interface to set GET to automatically initiate a deposit to their campus card account • When its balance drops below a given threshold • On the schedule of their choice • This makes ordering with GET easier for patrons by eliminating the need to manually check their campus card balance and do a deposit if their balance is too low

  29. Automatic Deposits: Usage

  30. Automatic Deposits: Usage

  31. Automatic Deposits: Usage

  32. Automatic Deposits:Implementation & Configuration • GET Admin • System settings • GET Web Interface • Auto deposit settings (previously discussed)

  33. GET Funds Bill Me

  34. Bill Me: Overview & Benefits • Bill Me gives patrons another way to pay for GET deposits when credit card is inconvenient or not an option • It does this by allowing patrons to request to be billed for an amount deposited to an Odyssey or Gold account • The Bill Me feature can be implemented in two ways: • GET deposits the funds to an active account, where they are available to use immediately • GET deposits the funds to an inactive account, where they will be available to use when the account becomes active • GET emails the request for funds to the Odyssey or Gold administrator responsible for posting the associated charges to the student billing system

  35. Bill Me: Usage

  36. Bill Me: Usage

  37. Bill Me: Usage

  38. Bill Me:Implementation & Configuration • Odyssey/Gold application • Source and destination accounts • GET Admin • System settings • Deposit tenders • Meal plan purchase options (Gold only)

  39. GET My Card

  40. My Card:Overview & Benefits • GET My Card allows students to use the GET CBORD Student app as their ID card for payments at MICROS registers and Epic/Aero terminals • Requires a Motorola 2D barcode scanner that connects to the terminal via USB • This gives students with the app the flexibility to pay for food anywhere their campus cards are accepted when it’s more convenient to order in person than from the app • It also gives students a handy backup card to use to pay for food if they lose or forget their physical ID card

  41. My Card: Usage

  42. My Card:Implementation & Configuration • Will need to buy barcode scanner for each terminal where My Card will be used • Contact your CBORD sales representative for a quote • GET Admin • System Settings

  43. Thank You Questions and Answers

  44. Further References • CBORD Support • CBORD sales representative • GET Admin Guide • GET articles in CBORD Knowledge Base

  45. We want your feedback! Please evaluate this session in the ERMobile app. Your feedback helps usimprove future sessions. Find this session in the app,and touch COMPLETE SESSION SURVEY. Thank you!

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