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Trader Joe's: Integrity, Product-Driven, WOW Experience, No Bureaucracy, Neighborhood Grocery, Kaizen, The Store is Our

Trader Joe's is a grocery store that emphasizes integrity, product quality, and creating a WOW experience for customers. With a focus on employee input and a commitment to neighborhood stores, Trader Joe's builds a brand that delivers on high-quality foods in a comfortable environment.

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Trader Joe's: Integrity, Product-Driven, WOW Experience, No Bureaucracy, Neighborhood Grocery, Kaizen, The Store is Our

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  1. 1. INTEGRITY Integrity is regarded as a very important Key Value. Integrity is emphasized to every employee right from the start, when he or she is given a job description, which includes three job categories: Delivers a Great Customer Experience Familiar With Key Store Functions Works as Part of a Team.

  2. 2. PRODUCT-DRIVEN Trader Joe’s views their products as the most important differentiating factor of their company. The Trader Joe’s Buying/Merchandising groups search the World over for great products. Those products are screened for acceptance through the rigorous parameters of a unique “Buying Philosophy.” Trader Joe’s considers this philosophy as the cornerstone of their product focus and as a guide for their Buyers in their challenge to find the amazing new products that will delight customers.

  3. 3. CREATE A “WOW” EXPERIENCE Starting with a handout in their employment packet, new employees, are encouraged to “hear voices in their heads”—saying: What do my customers want? How can I create a compelling environment where my customers are sure to consistently have a shopping adventure? How can I share my enthusiasm for Trader Joe's with them?

  4. 4. NO BUREAUCRACY The Captain (store manager) and other managers at Trader Joe’s demand that all Crew Members support thier store to help it deliver WOW! products and WOW! customer experiences to customers. With as few layers of management as possible, everyone is evaluated on their contribution to the Company's mission, not to group or departmental matters.

  5. 5. NEIGHBORHOOD GROCERY Trader Joe’s works hard at making the customer’s experience more personal and intimate, just like you would expect to find at a friendly, neighborhood grocery. Even though they continue growing the company, they do it carefully in solid marketplaces. Their growth is fueled by their commitment to have all stores be operated as true “neighborhood” stores, giving customers an experience that is personal and intimate, like in a friendly, neighborhood store.

  6. 6. KAIZEN! Managers at Trader Joe’s recognize that the best way to support a “Kaizen” environment is to listen to employees because they are the ones that have the most daily contact and communication with customers. Managers are committed to listening to all employees and capitalizing on their good ideas. They look for ways to help employees be true to the Key Values and focused on the delivery of WOW! service to customers.

  7. 7. THE STORE IS OUR BRAND The Trader Joe’s brand represents far more than a label or packaging. It is the well being of employees and the customer's emotional and personal response to Trader Joe’s stores. Trader Joe’s builds a Trader Joe’s brand and image that delivers on the promise of high-quality foods in a comfortable environment, served by people who make consumers feel good about their purchases.

  8. THERE YOU HAVE IT!!!

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