BACKGROUND

1. The Life Story of Frank PolzlerChairman and Co-FounderRE/MAXEurope and the Integra Group (Polzler/Schneider North American Operations)Over 50 Years of Experience of a European Immigrant

2. BACKGROUND • Born on 18 April 1933 in Prebensdorf, into an upper middle class family • Owned and operated a flour and saw mill and a large farm of approximately 200 hectares with 150 pigs and 100 cattle

3. BACKGROUND • In early 1953 applied for Visa for the United States and was turned down • Received Visa for Canada in September 1953 • Sold my motorcycle so that I could pay for the fare • Landed in Quebec In November 1953 with $40 in my pocket • Hotel Chateau Frontenac was a beautiful site S.S. Columbia Hotel Chateau Frontenac

4. BACKGROUND • Arrived by train to Toronto • Was told by the Canadian Embassy in Austria that there would be a job waiting for me upon my arrival • There was no job (as you can see I am only looking at the paper since I could not speak or read English) November 1953

5. BACKGROUND • First job in Canada was working for a bakery • Learned English by watching TV and going to the movies

6. Real Estate Career OpportunityIf you have a good personality, get along well with people, be a self-starter and motivated and have the desire to make a difference in your life call (0) 387 5446. No experience necessary—will train you HOW TO SURVIVE 50 YEARS IN THE REAL ESTATE BUSINESS • Obtained my real estate license in September 1958 after answer the following advertisement

7. BACKGROUND • First broker I worked for gave me a fairly hard interview consisting of the following questions: • Do you have a family? – Answer - yes • Do you have a house? – Answer - yes • Do you have a mortgage? – Answer - yes • Do you have a car? – Answer - yes • Do you have payments on the car? – Answer – yes • Do you need a draw? – Answer – What is a draw? – Response – you are hired – he realized that I would have to work very hard in order to succeed

8. BACKGROUND • Decided to get my brokers license in 1959 • I took Real Estate very seriously and worked very hard and it proved to be very successful • Purchase a brand new Pontiac in 1962 for $3,200 with electric windows

9. BACKGROUND • In 1967, I started Polzler Real Estate and it grew over the years to six offices and 140 sales associates • Focus of the business was on training and recruiting • Major competition were the banks with 60% of the market and many regional brokerages • By the mid 70s I got involved in commercial building which proved to be a disaster – I almost went bankrupt - but I never gave up “The ACTION People”

10. THE EARLY YEARS • In order to compete we needed to be part of an international franchise network with a brand name • Heard about RE/MAX and wanted to investigate further • We decided to negotiate an arrangement with RE/MAX for the territory of Eastern Canada at that time was 6 provinces including Quebec

11. THE EARLY YEARS • Was able to convince Dave and Gail to take a chance on our group • Between Walter Schneider, Greg Gilmour and myself, we scraped together down payment to purchase the regional franchise rights for Eastern Canada Dave and Gail Liniger, Owners of the RE/MAX Brand

12. THE EARLY YEARS • Discussions with Dave Liniger did not go so well (for complete details read the book “Everybody Wins”)

13. THE EARLY YEARS • Canadian operation grew very fast • There was very adverse conditions in the market with 15% to 17% mortgage interest rates • Many real estate companies went under and we were still building against all odds

14. THE EARLY YEARS • Another disaster – had an accident in 1983 but this didn’t slow down our growth of selling franchises and recruiting agents • During my six weeks stay at the hospital I was making phone calls for recruits and franchise prospects

15. Year to Date 6,929 1982 1983 1984 1985 1986 1987 1988 1989 1990 1991 1992 1993 1994 1995 2008 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 RE/MAX INTERNATIONAL – OPEN OFFICES *Source: RE/MAX International – December 31, 2008

16. RE/MAX International Associate Growth (x 1,000) Year to Date 100,000+ First 10 years slow growth Similar to European regions 1998 2008 1974 1975 1976 1977 1978 1979 1980 1981 1982 1983 1984 1985 1986 1987 1989 1990 1991 1992 1993 1994 1995 1996 1997 1999 2000 2001 2002 2003 2004 2005 2006 2007 1988 RE/MAX INTERNATIONAL – NUMBER OF ASSOCIATES *Source: RE/MAX International – December 31, 2008

17. NORTH AMERICAN OPERATIONS (CANADA AND U.S.) • Our North American operations consist of five Canadian Provinces and nine U.S. States SALES OFFICES AGENTS TRANSACTIONS Ontario-Atlantic(15M)337 8,600 124,918 New England(14.6M)252 3,076 32,089 North Central(10.5M) 196 2,122 27,118 Indiana (6.5M)98 1,293 20,920 Europe (550M)1,705 10,217 88,250 2, 588 25,308 293,295 As of December 31, 2008

18. Michael Polzler Executive Vice President and Regional Director RE/MAX Ontario-Atlantic Canada Pamela Alexander CEO and Managing Director of North American Operations

19. Walter Schneider President and Co-Founder RE/MAXEurope

20. My partner, Walter Schneider and I are very thankful to RE/MAX International for the opportunity to join an incredible business • We have never complained about the money that we have sent in to be a part of RE/MAX • The more money we send RE/MAX International the more money we make

21. EUROPE EXPANSION • Dave Liniger and RE/MAX International gave us another chance - the opportunity to develop the RE/MAX brand throughout Europe • In 1994 formed RE/MAX Europe in Zug, Switzerland • We had no idea what a huge challenge we were taking on in a marketplace of 550 million • Everybody in Europe said that RE/MAX would never work - “it is different here”

22. ICELAND FINLAND SWEDEN NORWAY SCOTLAND Russia ESTONIA DENMARK LATVIA UK NORTH LITHUANIA UK MIDLANDS Belarus IRELAND UK LONDON NETHERLANDS WALES POLAND UK SOUTH GERMANY Ukraine LUXEMBOURG CZECH REP. BELGIUM SLOVAKIA AUSTRIA Moldova FRANCE HUNGARY ROMANIA SWITZERLAND SLOVENIA Bos.&Herz. CROATIA SERBIA BULGARIA MONT. Mace. PORTUGAL ITALY TURKEY Albania. SPAIN GREECE MALTA ISRAEL RE/MAX EUROPEREGIONS OPENED INJUNE 1994 HEADQUARTERED INZugSwitzerlandREGIONAL SERVICES OFFICEVIENNAAustria Newest Regions Macedonia and Albania RE/MAXEurope OperatingRegions RE/MAXEurope Pending Regions As of December 31, 2008

23. 40 different countries plus Turkey and Israel 30 different languages Before the Euro (€) – 30 different currencies Very little organized real estate Very few professional realtors and associates RE/MAX EUROPE – CHALLENGES & OPPORTUNITIES

24. RE/MAX EUROPE – CHALLENGES & OPPORTUNITIES • There is no unified Multiple Listing Service (MLS) in place • Poor customer service • No other company operates by a code of ethics • NO COOPERATION exists between agents, offices or other broker/owners • No formal training programs in place or licensing

25. RE/MAX EUROPE 14th Year Statistics 1,705Total Number of Open Offices 10,435Total Number of Associates 5.4Average Associates per Office 330Total Number of Franchises 2008 88,250Total Transactions* for 2008 Regional Sales Ongoing As of January 14, 2009

26. RE/MAX EUROPE – OPEN OFFICES No. of Associates As of January 14, 2009

27. RE/MAX EUROPE – NUMBER OF ASSOCIATES No. of Associates As of January 14, 2009

28. SUMMARY • This has been a partial overview of my life’s journey • Throughout my life things have become progressively better for myself, my family and my associates • Everyone has the same opportunities in life • To be successful you must have a positive attitude and be willing to work very hard • Be prepared to take chances and risk - never give up

29. SUMMARY • Success will not happen overnight – it is a slow, progression of self-created positive events, hard work and staying power • Customer service must be Number One • Realizing constant change and staying focused on constant growth • Everyone in this room has the same opportunities – all you have to think about is how you want to achieve your personal goals