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Take the Headache Out of Hiring

Take the Headache Out of Hiring . Colleen Billings, PHR Matchmaker, “Purple Squirrel” Hunter, Candidate Whisperer. We Need to Hire Someone…. #1 Prescription for Hiring Headache…. Make a Plan. Make A Plan Sell Your Brand Define the Role Get the Word Out Interview Process

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Take the Headache Out of Hiring

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  1. Take the Headache Out of Hiring

    Colleen Billings, PHR Matchmaker, “Purple Squirrel” Hunter, Candidate Whisperer
  2. We Need to Hire Someone…
  3. #1 Prescription for Hiring Headache… Make a Plan
  4. Make A Plan Sell Your Brand Define the Role Get the Word Out Interview Process Make a Winning Offer Onboarding
  5. Sell Your Employer Brand! What’s great about your store? people? culture? product? place in the community?
  6. Define the Role Job Description/Core Responsibilities Hours of work, salary, who it reports to How is success measured? Personality, work style that fits role and culture
  7. Get the Word Out…aka Marketing Write a compelling ad/job posting What’s so great about your store? Write it with your perfect candidate in mind WIIFM Call to Action!
  8. Places to Post Craigslist (cheap or free) Facebook/Twitter LinkedIn-Both personal and Company Page Job Boards (~$300/posting) Local is best CareerBuilder for professional positions
  9. Employee Referrals are POWERFUL! #1 BEST Source Quality, fit, longevity, speed to hire Offer a small bonus or prize Employee has a stake in success of new hire
  10. Create an Interview Process Phone Screen for “Deal Killers” 4-6 things the candidate MUST have Hours of work, salary requirements, availability to start Specific previous experience; customer service philosophy or sales attainment, for example Phone presence; professionalism
  11. In Person Interview Prepare Written Questions 10-15 open-ended based on job description What are the expected/acceptable answers? Behavioral “Tell me about a time when you handled a difficult customer.” Technical Test OK, if it is job-related and given to everyone!
  12. Interview Etiquette Create a welcoming environment Have 2 people present, if possible Ask same questions of all candidates Give a brief tour, if interview goes well Opportunity to sell the Employer Brand
  13. Check References Skip “personal” references Tell the reference about your job/environment. Ask if the candidate would be successful. Check for reliability; teamwork What is he/she complimented for? What does he/she need to work on?
  14. Make A Winning Offer Verbally via phone; followed by written Email is fine Include start date, hours of work, rate of pay, and any other benefits you want to highlight Send ahead basic paperwork W4; I-9; New Hire information form
  15. Onboarding Plan Written plan for 1st day; 1st week; 1st month Enlist team to help with training/mentor Set expectations Job function and cultural WIKI; training manual Make them feel self sufficient quickly
  16. “Give me six hours to chop down a tree and I will spend the first four sharpening the axe.” ― Abraham Lincoln A good plan=a Great hire
  17. Colleen Billings, PHR Billings Piano Gallery lovemyhrlife@gmail.com www.facebook.com/lovemyHRlife www.linkedin.com/colleenbillings On Twitter @lovemyHRlife
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