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Enhancing Public Services through E-Government: Definition, Examples, and Levels

E-Government refers to the utilization of information and communication technologies (ICT) by public sector institutions to provide services and information to the public effectively. This presentation explores the various services offered through e-Government, such as online tax payments, registration of life events, health information, e-education, e-elections, and civic engagement platforms. Additionally, it highlights the different levels of e-Government, particularly focusing on the Government-to-Citizen (G2C) interaction model, which enhances accessibility and efficiency in public service delivery.

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Enhancing Public Services through E-Government: Definition, Examples, and Levels

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    1. E_GOVERNMENT ZEINAB HOSSEINI Present by:

    2. Also known as: e-Government digital Government online Government transformational Government

    3. E-Government: A Definition E-government: the ways and means in which public sector institutions (governments) use information and communication technologies(ICT) to deliver services and informationto the public.

    4. Examples of Services: Payment of tax online. Register change of address, births and marriages. Information on health services. E-education. E-election. E-votinge. E_engage. and etc

    5. Levels of e-Government G2C (Govt to Citizen)

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