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Understanding Knowledge Dimensions: A Workshop on JUDO Principles and Client-Supplier Relations

This comprehensive workshop explores the intricate dimensions of information, including syntactic, semantic, and pragmatic aspects. We will cover essential concepts in JUDO, relating them to principles of gentle strength and methodology. Participants will engage in alternative-focused and value-focused thinking exercises, aimed at enhancing personal and organizational goals. The workshop addresses client-supplier relationships and identifies gaps in service expectations, striving for improved communication and understanding between parties. Join us for a transformative session led by Max Tropp.

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Understanding Knowledge Dimensions: A Workshop on JUDO Principles and Client-Supplier Relations

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Presentation Transcript

  1. Knowledge, Objectives, Client-supplier J U D O

  2. Who & what is Max Tropp Lecture להרצות Instruct/teach להורות/ללמד Guide להדריך Coach לאמן

  3. Information & Knowledge

  4. The Information dimensions א 9 2 Z 8 % ף 5 A ה { ] 6 + פ ע -

  5. The Information dimensions Syntactic information 9901234 9845643 9835844 9569345 9569346

  6. The Information dimensions Semantic information 9901234 printer cable type 31a 9845643 motherboard 9835844 serial mouse 9569345 14 inch colour monitor 9569346 17 inch colour monitor

  7. The Information dimensions Pragmatic information Productnr.Product descriptionLevel of reorder 9901234 printer cable type 31a 10 9845643 motherboard 15 9835844 serial mouse 25 9569345 14 inch colour monitor 5 9569346 17 inch colour monitor 5

  8. What is Knowledge ? I can jump higher than that tower! 318,70 mtr

  9. Objectives

  10. Alternative-Focused Thinking & Value-Focused Thinking

  11. מצב : מטרה : למה זה חשוב לי ?

  12. מצב : מטרה : למה זה חשוב לי ?

  13. JUDO

  14. מושגים בג'ודו JU = עדינות DO = דרך JUDO

  15. מושגים בג'ודו DO = דרך JO = המקום DOJO

  16. עקרונות הג'ודו

  17. O-Soto-Otoshi O-Soto-Gari O-Uchi-Gari Yoko-Tomoe Okuri-Ashi-Barai Tai-Otoshi Harai-Goshi Tsurikomi-Goshi

  18. יחסי ספק לקוח

  19. Hear say Personel needs Previous experience Expected service Gap 5 M O D E L Experienced service GAP CLIENT SUPPLIER Gap 4 Actual provided service External communication Gap 3 Translation of perceptions to specifications of quality service Gap 1 Gap 2 Management perceptions of client expectations regarding service

  20. הלקוח: הספק: המטרות שלי !!! המטרות שלי !!!

  21. הספק: הספק: התרומה שלי למטרות החברה התרומה שלי למטרות החברה

  22. מה המטרות שלי או של הספק מה המטרות של הלקוח שלי הספק: הלקוח:

  23. לקוח ספק

  24. אם אני יודע מה חשוב לי ומה חשוב לספק אז... אם אני יודע מה חשוב לי ומה חשוב ללקוח אז... הלקוח: הספק:

  25. סיכום

  26. Max Tropp 0525-691799 maxtropp@012.net.il

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