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MARTA's Integrated Operations Center: Providing Cost-Effective Mobility Solutions

Welcome to Marta’s Integrated Operations Center (IOC) where we provide seamless mobility solutions. The IOC coordinates various divisions including Bus Communications, Rail Services Control, and more, with future plans for additional services. The Customer Communications Group manages information flow, while the Operations Control Systems Group ensures systems' efficiency 24/7.

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MARTA's Integrated Operations Center: Providing Cost-Effective Mobility Solutions

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Presentation Transcript

  1. Welcome to Marta’sIntegrated operations center (IOC) Presented By: Integrated Ops CenterThomas Gaskin, General Superintendent – Bus CommunicationsThaddeus Harrison, Jr., General Superintendent – Rail Control

  2. Mission of the Ioc • The Integrated Operations Center (IOC) is the central hub for MARTA transportation services. Its mission is to provide mobility service solutions that are cost effective, seamless between operating modes, and transparent to both the internal and external customers through close coordination. • The IOC is currently home to Bus Communications, Rail Services Control, Station Services, Customer Communications, and Operations Control Systems Group divisions of Operations and Operations Support Services. Future plans will include MARTA Police Dispatch and Call Center, along with Mobility Dispatch.

  3. Services of the IOC

  4. Services of the ioc Customer Communications Group Manages internal and external information to customers via social and internal media Coordinates service related information to MARTA Marketing and Communications Supports service hours of operations

  5. Services of the ioc Operations Control Systems Group Responsible for IOC systems to include TCSS, AVL, PA, CCTV etc. Primary source of contact for Operations 24/7 Primary liaison for Industrial Control Systems

  6. Integrated operations center

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