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The personal as the professional:

The personal as the professional:. Exploring barriers to genuineness in parent-family worker relationships. 4 regional NSW Family Services. 21 Research participants. Worker + 2 parents. Supervisor. 1 relationship story. Worker + 1 parent. 8 Cases = 8 relationship stories

mercedes-knight
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The personal as the professional:

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  1. The personal as the professional: Exploring barriers to genuineness in parent-family worker relationships

  2. 4 regional NSW Family Services 21 Research participants Worker + 2 parents Supervisor 1 relationship story Worker + 1 parent 8 Cases = 8 relationship stories (each from at least 3 perspectives) Supervisor 2 relationship stories Worker + 1 parent Worker + 1 parent 2 relationship stories Supervisor Worker + 1 parent Worker + 1 parent Supervisor Worker + 1 parent 3 relationship stories Worker + 1 parent The study

  3. “We were doing the whole dance” = Building mutual trust • Parent testing • Allies • Alike in some way • Worker confidence / competence • Genuineness

  4. Barriers to building trust • Untimely challenge • Judgement • Impatience • No respect • No empathy • Distance • identification with the humanness of the other

  5. “What do you think I am? A robot!”: Being “real” • “genuine” • “a real person” • “just another human being” • Friendly and welcoming manner • Helped the connection • Helped trust build

  6. “If it hadn’t been this relationship we would have been real good mates… Professional relationship + = emotional connection

  7. …but, there’s limits to that too because of your professionality. And they pick that up too.” Professional relationship + = emotional connection

  8. Being “real” in role • Distinct roles • Negotiated the “rule of engagement” • Focus on meeting needs • Challenge (at an appropriate time via a deep connection) • Practise life without the relationship • Support from work environment

  9. What of the supervisors? • Important role in: • the type of work environment and culture that supports such relationships • supporting and maintaining objectivity and professionalism • Modelling appropriate working relationships

  10. Summing up • Dismantling barriers to genuineness = • Build trust • a personal dimension to the relationship • a professional dimension to the relationship • support to be “real in role”

  11. Dr Elizabeth Reimer Mob (0400 360 354) lizreimer@exemail.com.au Thank you!

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