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End-User Devices at the DWP

End-User Devices at the DWP. Kevin A Marchant Desktop Services Architect. EUD Transformation Process. Strategic Business Direction. Customer Focussed IT. Drivers and Strategy. Key Drivers Protect the service due to aging infrastructure Reducing costs Delivering value for money

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End-User Devices at the DWP

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  1. End-User Devices at the DWP Kevin A Marchant Desktop Services Architect

  2. EUD Transformation Process

  3. Strategic Business Direction Customer Focussed IT

  4. Drivers and Strategy • Key Drivers • Protect the service due to aging infrastructure • Reducing costs • Delivering value for money • Enabling staff with a modern IT environment • Support Estates and Sustainability agendas • Escaping the “one-size-fits-all” trap

  5. DWP “Workplace Capability Strategy” • focus on the ease of consumption of IT systems by staff and • deliver an appropriate set of tools to staff based on their job-role • Written and approved in 2008

  6. Telephone Video Conference Business Apps Email Training / eLearning IT Focus - Today Internet Intranet Manuals Tasks and Workflow Printing Remote Working Case Files

  7. Telephone Video Conference Business Apps Email Email Business Apps Video Conference Training / eLearning Internet Intranet Case Files Training / eLearning Staff Focus - Tomorrow Manuals Tasks and Workflow Printing Internet Intranet Unified Workplace Printing Remote Working Telephone Tasks and Workflow Case Files Remote Working Manuals

  8. Improvements • Staff freed from integration • Common way of accessing information and performing tasks • Improved Business Agility • Flexibility

  9. DWP Workplace Services

  10. Strategic Business Solution The EUD Strategy (to deliver Workplace)

  11. Government EUD Strategy

  12. Cloud-Based Productivity Tools End-User Device Core Infrastructure N.B. Managed End-User Device = Hardware+Core Infrastructure

  13. Workplace Mapping to EUD Cloud-Based Productivity Tools End-User Device Core Infrastructure User Roles / Business Cases

  14. User Segmentation

  15. Computing Roles vs Business Roles

  16. …which EUD Expands On

  17. And the Business Roles

  18. Application Lifecycle

  19. Application Analysis

  20. Application Factory

  21. Technology Mapping

  22. Technology Selection • 80% process workers – 20% knowledge workers • Centralising file data • Security • Reduction in cost • Easier capacity management • Archiving • Move from file stores to collaboration stores • Solving the browser upgrade impasse

  23. Thin Delivery • Process worker applications lean towards thin client delivery • hosted back ends • Simple user interfaces • requirement for data security • Hotdesking environments in JobCentres, Contact Centres and Business Delivery Centres

  24. Thin Delivery • Even Knowledge Worker applications leaning towards thin client delivery • Average CPU utilisation across estate was 4% • Hosted backends for data warehouses and analysis tooling • However some compute intensive applications might necessitate traditional desktop

  25. Thick Delivery • Client Virtualised / Abstracted by default • For power users • For accessibility users

  26. Implementation

  27. The Solution • Targetting • 85% thin client • 10% laptops • 5% desktops • Application delivery primarily by Server Based computing, with thick client delivery by application virtualisation • Also doing a major private “cloud-based productivity tools” upgrade

  28. Key Aspects • Put all applications through the Factory • Upgrade network connectivity • Site-by-site lifecycle rollout • Replace existing apps with “thin versions” • Temporarily repurposing existing desktops • Deliver “published desktop” experience • Firebreak • Quickly replace all hardware overnight

  29. Fix Maintain New Legend: 2012 2013 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Applications delivery Line of Business Applications L2 LoB Applications Virtualised Application Developer’s Guide Published L1 EUC Application Store Personal Productivity Office Suite Deployment Office Suites Trial XP and Catalogue Application Delivered Web Services Collaboration Tools Implementation Team Rooms & Sharepoint Migration Portal Implementation • Core Infrastructure • Dual Datacentre • Build-out • DC LAN • Servers • SAN • Storage • Citrix • Windows Intranet Migration Messaging Unified Communication Outlook 2010 Mailbox Migration incl. pst Files Access Devices Laptops Upgraded to Windows 7 Access Devices Replaced File Storage Data Centralisation Service Management User Administration Enhancements Self-Service & Roles Tooling CMDB deployment Asset Manager deployment Service Level Reporting Implemented as FMO services deployed

  30. Challenges • Changing from device focus to user focus • Vendor support and licensing in a virtualised environment • Network sizing and upgrades • Cost containment – ensuring everyone gets what they “need” – not what they “want”

  31. Questions ? Thanks for listening !

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