1 / 37

Workplace Violence

Workplace Violence. Presented By: Tom Cassling Leigh Duffy Parris Ng Greg Oclon Sameer Patel. Work Place Violence Example. What is Workplace Violence?. Threatening behavior – shaking fists, destroying property, throwing things, etc. Verbal or Written Threats. Harassment.

mercer
Télécharger la présentation

Workplace Violence

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Workplace Violence Presented By: • Tom Cassling • Leigh Duffy • Parris Ng • Greg Oclon • Sameer Patel

  2. Work Place Violence Example

  3. What is Workplace Violence? • Threatening behavior – shaking fists, destroying property, throwing things, etc. • Verbal or Written Threats • Harassment • any behavior that demeans, embarrasses, humiliates, annoys, alarms or • verbally abuses a person and that is known or would be expected to be • unwelcome. This includes words, gestures, intimidation, bullying, or other • inappropriate activities. • Verbal Abuse • Physical Abuse

  4. Why? • Achieve Notoriety or Fame • Bring attention to a personal problem • Avenge a perceived wrong • End personal pain, to be killed

  5. Where does Workplace Violence occur? • Traditional Workplace • Offsite business related function(s) • Business related social function(s) • Home • Airplane

  6. Professions where workplace violence is allowed • Professional Wrestling • Professional Hockey • Law Enforcement • Security Guards • Military

  7. Workplace Violence: Real Cases • Columbine High School • 12 Dead; 15 Wounded • Navistar Plant (Chicago, IL) • 5 Dead • Taiwanese Parliament • Brawl between 24 lawmakers

  8. Stats • Approx. 2 million physical attacks per year, with another 6 million threatened • Romantic entanglements are about 20 percent of the physical attacks, sexual harassment or rage accounts for 6 percent • Robbery accounts for 85% of workplace homicides • Declared an epidemic by CDC in 1992

  9. Stats for 2006 • Total: 5% of all workplaces experienced some form of workplace violence • Larger companies (1000+): 50% • State Government: 32% Pie Chart? • Local Government: 15% • Private industry: <5%

  10. Costs of Workplace Violence • Total Average Cost to U.S. Businesses: • $4.2 billion (1993 NSWI Study) • $32 billion (1994 WVRI Study) • Costs ½ Million Workers 1,751,000 days a year • Average: 3.5 days per incident • $55 Million in lost wages

  11. Trends • Replaced machine accidents as the 2nd leading cause of workplace deaths in the 1990s • Peaked in 1994 • Steadily decreasing since • 4th leading cause in 2006 • Increased awareness and preparedness

  12. Total Workplace Homicides

  13. Prevention

  14. Employer Directed Types Of Workplace Violence • Domestic Directed • Property Directed

  15. Defining Workplace Violence Men vs. Women

  16. Factors that increase workplace violence • Working with Money • Working with Prescription drugs • Government Inspection Duties, e.g. EPA • Providing service/care and/or education • Working in a place where alcohol is served • Having a mobile workplace (taxicab)

  17. Three factors for workplace Violence • A Violence prone individual • A stressful or triggering event • Violence prone work environment

  18. Risk of Workplace Violence Increases with: • Time of Day: Late Night or Early Morning • Tax Return Season • Layoffs/Downsizing • Overdue utility bill cutoff dates • Christmas • Paydays/Performance appraisals

  19. AAOHN Survey Results:Recognizing the Warning Signs

  20. Warning Signs of Violence • Eight Categories of high risk behavior • Actor: ex. Yelling, Shouting, Slamming doors • Fragmentor: ex. He/She blames others for their mistakes • Me-First: Employee takes a break during a last minute rush • Mixed-Messenger: ex. Says they are a team player, but will not • share information • Wooden-Stick: ex. Wants to be in charge • Escape Artist: ex. Employee deals with stress by lying or cheating • Shocker: ex. The employee exhibits a new attendance pattern • Stranger: ex. The employee begins to alienate themselves

  21. Stages of workplace violence • Stage 1 • Unusual behavior changes • Uncooperative with direct Supervisor on a regular basis • Curse profusely • Argue with coworkers constantly • Unwanted sexual remarks • Hostile towards customers or coworkers • Irritability and anxiety escalates

  22. Stages of workplace violence • Stage 2 • Plays the role of the victim • Writes violent or sexual notes to coworkers • Verbalized desire to harm coworkers or employer • Sabotages equipment or steals property • Disregards company policy • Levels of altercations increase with all personnel • Noted decrease in motivation and confidence of work

  23. Stages of workplace violence • Stage 3 • Intense Anger is the most frequent emotion displayed - Depression - Property destruction - Physical fighting - Suicidal threats - Use of weapons

  24. Workplace Violence: Federal Guidelines • Occupational Safety & Health (OSH) Act of 1970 • Employers must provide a safe and healthful workplace • Created the following agencies: • Occupational Safety & Health Administration (OSHA) - Develops and enforces workplace safety and health regulations • National Institute for Occupational Safety & Health (NIOSH) - Provides research and training on occupational safety and health • Offer guidelines on preventing violence in the workplace • No specific standards on violent employee behavior

  25. Workplace Violence: State Regulations • States have adopted their own standards • Example: • Health Care Workplace Violence Prevention Act of 2005 (Illinois) • License can be denied or revoked if licensee: - Submits false information - Refuses to allow an inspection to occur • Fails to submit or implement a workplace violence prevention • plan in compliance with state laws

  26. Workplace Violence: Punishments • Misdemeanor • Maximum punishment of 12 months of incarceration • Felony • Imprisonment for one or more years • Death penalty for the most serious felonies • Loss of voting rights • Prohibition from obtaining certain licenses

  27. Workplace Violence: Against Property • Misdemeanor • Vandalism: Defacement or destruction of a structure, symbol, or anything else that goes against the will of the owner • Felony • Robbery: Seizing of property through violence or intimidation • Burglary: Breaking into a building with the intent to commit theft

  28. Workplace Violence: Against a Person • Misdemeanor • Assault/Battery: Any form of non-consensual, harmful, or insulting contact with an intent to do inflict an injury • Felony • Aggravated Assault: Attempt to cause serious bodily harm to another person (with or without a deadly weapon) • Manslaughter: Intent to cause death or serious injury, but potential liability mitigated by circumstances (provocation or heat of passion) • Murder: Unlawful killing of a human being with “malice afterthought”

  29. Workplace Violence Prevention • The most effective and least costly approach • Common Barriers • Recommended strategies: • Awareness/Training • Threat Assessment • Long-Term Security • Disciplinary Teams or ADR • EAP

  30. Common Barriers • Current workplace culture • Needs to transfer from care-free to WPV aware • Provide adequate resources for all employees • Partial Participation • Program should be launched top-down • Management and workers should come together to develop • sound WPV prevention policies

  31. Awareness/Training • All employees must be trained to… • Recognize and report incidents of violent behavior • Diffuse potential volatile situations • Manage anger and stress • Address problems promptly • Report all incidents to the appropriate representatives • Supplemental Training • Teamwork & Sharing Information

  32. Threat Assessment • Determine the seriousness of a potentially violent situation • Choose the optimum intervention strategy • Always treat threats in a serious manner and act as though the employee may carry it out • Threat Assessment Teams – evaluate risks

  33. Long-Term Security • Environmental Interventions • Improve visibility, video surveillance, • bullet-proof glass, detectors, etc. • Behavioral Interventions • Aggressive behavior training, proper • equipment use, robbery response, etc. • Administrative Interventions • Hours of operation, cash on hand, locked • doors, staffing levels, etc.

  34. Disciplinary Teams or ADR • Multidisciplinary Teams • Consist of individuals from different departments and levels • Help plan, develop, and implement prevention programs • Proactive nature • “Alternative Dispute Resolutions” • Helps resolve disagreements by way of various techniques • Ombudsmen • Interest based problem solving • Facilitation • Mediation • Peer Review

  35. EAP • “Employee Assistance Program” • Trained counselors who address all employee issues • Violence • Drug/Alcohol • Financial • Stress • Marital • Misc. • Help in the prevention of violence through: • Early involvement in organizational change • Training employees on conflict resolution and communication skills • Develop plans of action and encourage active EAP participation • Maintain confidentiality

  36. Work Place Violence Example

  37. Questions?

More Related