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HHW Customer education

Value added:. HHW Customer education. Lisa Heigh Senior solid waste planner Metro. Today’s discussion. HHW Program Who is our Audience? HHW Techs as educators Program elements So what?. History of Metro’s program. Two permanent facilities

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HHW Customer education

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  1. Value added: HHW Customer education Lisa Heigh Senior solid waste planner Metro

  2. Today’s discussion • HHW Program • Who is our Audience? • HHW Techs as educators • Program elements • So what?

  3. History of Metro’s program • Two permanent facilities • Eight years of ~ 60 days of neighborhood events • ~55,000 customers

  4. HHW all Customers

  5. HHW customers Geographic Distribution

  6. The Customer as Audience 36/54 percent split female /male

  7. The Customer as Audience • 43 % First time customers • 33 % Repeat users within the last 3 years • ~ 30 % of repeat users come 1-2 times year

  8. The Customer as Audience • 80% Garden or work in the lawn • 52% Believe that insecticides and herbicides are toxic • 15% Do not use chemicals

  9. The Customer as Audience • Would information about a products toxic level keep you from buying and using it? • 60% Yes; 15% No; 24% Depends • About risks to your family’s health? • 77% Yes; 13% No, 11% Depends

  10. History of on-site HHW event Waste Reduction Education • Round-ups

  11. Steps to change

  12. Steps to change

  13. HHW technicians –additional role

  14. HHW technicians – additional role • Do you like to talk to customers about waste issues, hazardous products and alternative? • Do you like the idea of expanding your role to include providing more education and information to customers?

  15. HHW Technician – another role • What do customers ask you about ? • What do we do with all this waste? • Recycled Paint • Electronic Waste • Gardening/pesticides & household cleaners

  16. HHW Technicians – additional role • What subjects would you like more information and training? • Natural Gardening • Pesticide Alternatives • Child and human health issues • Electronic Waste • PBTs

  17. Winter Trainings 2002-2009 • How would you like to receive new information? • Formal Presentation (11) • Training that involves hands-on (10) • Reading written materials (5) • A combination of the above (3)

  18. About teaching & behavior change • Foundation information about behavior change; teaching, how we learn and activity on ‘teaching on the fly’ and role-play activity.

  19. About impacts • Foundation information about pesticide impacts on (water quality/fish) and impacts of toxics on humans, special emphasis on children and child development

  20. About electronics • Electronics’ national and state policy issues; the “how to” of computer deconstruction (and rebuild); and the electronics recycling industry (impacts to China).

  21. About alternatives • History and science of soap/detergents and the alternatives; and green cleaner lab activity.

  22. About the garden and lawn • Introduction to natural gardening (pests, pesticides and alternatives)and soils; lawn care and the ecology of the lawn; soils and lawn care review, and native plants and plant care.

  23. Brochures and banner signs

  24. Round ups

  25. LivingDisplay

  26. Prompts and give-a-ways

  27. So What?

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