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Two Futures of Knowledge Management

Two Futures of Knowledge Management. Tom Reamy Chief Knowledge Architect KAPS Group Knowledge Architecture Professional Services http://www.kapsgroup.com. Crisis in KM. Death of KM? David Snowden and others CIO reporting to CFO, not CEO Second or Third Identity Crisis – lurch not build

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Two Futures of Knowledge Management

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  1. Two Futures of Knowledge Management Tom ReamyChief Knowledge Architect KAPS Group Knowledge Architecture Professional Services http://www.kapsgroup.com

  2. Crisis in KM • Death of KM? David Snowden and others • CIO reporting to CFO, not CEO • Second or Third Identity Crisis – lurch not build • Web 2.0 is not the answer • At some point we have to stop networking and start working • Boutique (little km) • Peripheral to main activities of the organization • KM as collaboration (COP’s, expertise location), Best Practices • KM as high end strategy – management fad • Divorced from Information

  3. History of Ideas – Knowledge & Culture in KM • Only two ideas – Tacit Knowledge, DIKW model • Used to avoid discussions of nature of knowledge • Tacit – no such thing as pure tacit • Isolates knowledge from information – continuum • Restricts meaning of knowledge – leaves out body of knowledge • KM and Culture • Too often – culture = readiness for KM Programs • Need anthropology culture – IT, HR, Sales as tribes

  4. Sources for New Ideas / New Directions • Philosophy: there are other philosophers besides Polyani • Aristotle, Kant, Wittgenstein, etc. • Cognitive Science • Example of Economics - need better models of consumers • Basic Level Categories, Prototype categories, Intertwingledness • History of Ideas, Education, Language, Anthropology, etc. • Gardner Seven Intelligences, Bloom’s Taxonomy

  5. Essential Features of big KM • Semantic Infrastructure / Foundation of Theory – big vision, small integrated (cheaper and better) projects • Dynamic map of content, communities (formal and informal), business and information activities and behaviors, technologies • An infrastructure team and distributed expertise (Web 2.0 and 3.0) • Better Models of Knowledge / visualizations • Body of K - taxonomies, facets, books, stories, ontology, K map • Personal knowledge – cognitive science, linguistics

  6. Two Futures of KM • Big KM - Essential part of organizations, not big program • Semantic Infrastructure and Self Knowledge – foundation for information, knowledge, and business • KM as interdisciplinary focal point of organizations – KM, Library, Education • Partner with IT, Project Management, Business Units (Everyone!) • OR • Little km - boutique set of programs that get cut from the budget every time there is a crunch – Dead KM Walking

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