180 likes | 259 Vues
Learn about disaster human services coordination in an interactive workshop in Washtenaw County, Michigan. Topics include team approach, case management, volunteer management, feeding operations, temporary sheltering, and bulk distribution. Discover how agencies work together to provide assistance in disasters.
E N D
Human Services Coordination in Disasters: An Interactive Workshop Washtenaw County, Michigan
Human Services Coordination in Disasters: An Interactive Workshop • Welcome • Introductions • Administration • Agenda • Classroom Decorum • Participant-Instructor Contract
Disaster Human ServicesWashtenaw County, Michigan • Introductions • Activity • Working with a participant next to you, interview each other by filling out the form on page 3.
Human Services • No single agency can do it all • Team approach • Lead Agency – most capable at task • Support Agencies – some capability at task • Every community is different • …the perfect example is “Case Management” • Community Action Network (CAN) • “Functional Needs” populations • Disaster Recovery Centers (DRC)
Case Management • Assistance with: • Clothing • Education • Employment • Food • Healthcare • Mental Health • Homeless • Housing/Utilities • Legal • Parenting • Family Reunification • Special Populations • Substance Abuse • Transportation • Veterans
Volunteer Management • Another commonality between human service providers…volunteers • Most plan, train and exercise volunteers year-round • Disaster create a surge of goodwill and good intentions through volunteerism • Unmanaged unsolicited or trained volunteers can be: • Inefficient • Unhelpful • Unsafe • Most common remedy are Volunteer Reception Centers (VRC)
Volunteer Management(Volunteer Reception Center) • Functions include: • VRC site selection & MOU's • Planning/Training/Exercising for: • Site setup/preparation • Staffing • Registration • Volunteer training • Information • Communications • Volunteer matching • Assignments/accounting/reporting
Donations and Acquired Resources • Similarly unique to agencies as fundraising • Online donation networks • AidMatrix • In some cases, donations do not meet needs • Use donated funds to acquire needed resources • Develop vendor lists to quickly acquire resources • More about this later in “Donations Management”
Feeding Operations • FEMA resource typing • Feeding kitchen typing • Four (4) phases of emergency management • Response • Short-term recovery • Long-term recovery • Leadership and resource availability may change with disaster phase
Feeding Operations • Functions include: • Facility selection & MOU's • Feeding MOU's • Vendor/provider ID/Agreements • Planning/Training/Exercising for: • Site setup/preparation • Food delivery/storage/inventory • Food/meal production • Food/meal distribution • Fuel delivery/safe storage • Waste disposal • Safe/tested potable water/delivery/storage • Staffing • Information • Communications • Accounting/reporting/ procurement
Before we move on to Temporary Sheltering… • Medication • Hygiene • Functional Needs Populations • Assistance with: • Healthcare • Medically independence equipment • Caregiver accommodation • Mental Health • Nutrition • Transportation • Language • Service Animals
And Since We Just Mentioned Animals… • Animals in Disasters… • Seven principle tasks: • Veterinary services • Pet/owner sheltering • Livestock/exotics placement • Stray/injured/dead animals • Animal feeding • Mosquito/insect control
Temporary Shelter Operations • Recognition of traditional shelter management agencies • The diversity of populations and the specifics of hazards can dictate needed services for shelter occupants • Four (4) phases of emergency management • Response • Short-term recovery • Long-term recovery • Leadership and resource availability may change with disaster phase • Example: School systems
Temporary Shelter Operations • Functions include: • Facility selection & MOU's • Feeding MOU's • Vendor/provider ID/Agreements • Shelter kits prepared • Planning/Training/Exercising for: • Shelter setup/preparation • Registration • Feeding • Dormitory • Information • Health Services • Mental Health Services • Client Services • Case Management • Functional Needs • Communications • Staffing • Support Services
Bulk Distribution • Acquisition, inventory, storage, distribution of: • Goods and commodities • Clean up supplies, basic household goods and food commodities • Can be supplemented by goods/commodities donations • Staffed by volunteers and others • Often supplemented by VRC vetted volunteers • Un-skilled volunteers • Logistics driven site selection and usage • Easy of quantity good/commodity movement/access • Either neighborhood or auto traffic pattern focused
Bulk Distribution • Functions include: • Facility selection & MOU's • Vendor/provider ID/Agreements • Planning/Training/Exercising for: • Site setup/preparation • Goods/commodity delivery/storage/inventory • Goods/commodity distribution • Staffing • Information • Communications • Accounting/reporting/procurement
Donations Management • Monetary donations • Historically human service organizations manage their own fundraising activities • Non-monetary donations • Goods • Commodities (food) • Basic staples • Non-perishables • The challenge of donated goods/commodities • Historically small percentage of goods can be distributed • Viability, safety of donated items • Undeterminable expiration of donated commodities • Management costs of donated goods/commodities often exceed the value of the goods/commodities distributed
Donations Management • Functions include: • Facility selection & MOU's • Private sector donation agreements • Planning/Training/Exercising for: • Site setup/preparation • Goods/commodity receipt/storage/inventory • Goods/commodity distribution • Staffing • Information • Communications • Accounting/reporting/procurement