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NICE s extranet platform for Partners and Customers ExtraNICE Rob Leavitt Project Management Team Leader, NICE

ExtraNICE Overview . The ExtraNICE is NICE's external services infrastructure and is a platform for NICE to provide online services to NICE's customers, partners, channels

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NICE s extranet platform for Partners and Customers ExtraNICE Rob Leavitt Project Management Team Leader, NICE

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    2. ExtraNICE Overview The ExtraNICE is NICE’s external services infrastructure and is a platform for NICE to provide online services to NICE’s customers, partners, channels & employees

    3. What’s In It for me? Shorten cycle times Improve user experience Improve communication with outside parties Reduce administration requirements

    4. Numbers Business partners in 140+ countries ~ 6000 ExtraNICE accounts ~ 3900 new ExtraNICE accounts + 2300 NICE Employees Average Downloads per month: 17,000 files Project MOSS POC: 2 months (from 9.2006) Kickoff & Analysis: 5 months (from 01.2007) Development: 3 months (from 06.2007) Site Launch: 1 day (09.2007)

    5. About NICE

    6. Previous Portal Ad Hoc growth from 1997 Separate login for each section Poor search results Documents had no classification or categorization Dumped into folders

    7. ExtraNICE Objectives Secured, intuitive, user friendly, profile based. Collaboration platform - replacing other portals. Expand online services implementations Reduce development costs of new features & enhancements. Improve flexibility and response time for users' requests. Ease of maintenance and administration.

    8. Demo – Login One Login for all sections Secured and authenticated Serves business partners / customer & NICE employees

    9. Security Architecture Authentication via ISA Separate DMZ for ExtraNICE Trust between ExtraNICE and NICE Internal and external DNS entries External users must login Internal users are logged in silently Password policy and complexity

    10. Demo – Site Navigation & Architecture Profile based content and homepages. Pre-defined content templates that provide enforceable standards for pages, libraries & document uploading. Consistent method for navigating & viewing information across all sections.

    11. Demo – Homepage Profile based Content can change depending on business unit User can have access to more then one section / homepage

    12. Demo – Classification All files added to the portal are classified. Site wide and site specific classifications. Users can browse for content and select attributes to retrieve relevant results

    13. Search “…the new ExtraNICE is a hit!  … thanks to ExtraNICE’s new Search tool. I searched for 836, got 2 docs … Kudos to NICE.”

    14. Demo – Online Training Schedule Self-service application. Connected to Oracle OLM for course information. Course updates are immediately reflecting within the site Easy, pre-filled registration form

    15. Demo – Alerts Long standing request by users Out of the Box feature

    16. About the Project MOSS POC Server/DMZ configuration Kick-Off Information architecture Site templates Special development Internal training Content migration Branding QA & pilot User migration End user communication Launch

    17. Information Architecture No assumptions Interviews with partners and users User centered design methodology Goals for the portal Users & tasks analysis

    18. Methodology

    19. About the Project Teams Over 60 stake holders Teams in USA, UK, Switzerland and Israel Project forum created for each business unit Project Manager & Representatives from: Corporate Marketing Product Marketing Services Technical Writer Training R&D

    20. Future Is now Collaboration sites for Partners and NICE Specialty sites on ExtraNICE platform Security Resource Center More online services One stop shop

    21. Conclusion Online services saves time & money Leverage platform for new business requirements Goals met with out of the box features

    22. Lessons Learned POC Demos Speak to users Communications Record it for late comers

    23. Thank you

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