document management improves customer service

1. Document Management Improves Customer ServiceBy Kevin D’ArcyVice President of Sales & Marketing

2. Benefits of Document Management A quality document management company provides software and hardware solutions that fulfill record management needs for a variety of industries including government, healthcare, financial, manufacturing and more. Document management companies provide these industries numerous benefits including streamlined efficiencies, decreased costs and perhaps most importantly improved customer service.

3. The Importance of Customer Service Providing memorable, high-quality customer service is extremely important to a business. Quality customer service equates to customer retention and without exceptional customer service your customers will not return to your business. Furthermore, average customer service will not necessarily lose you client but it will not help you build and customer base and poor customer service will ultimately drive customers away.

4. The Importance of Customer Service High quality customer service is directly related to client satisfaction. If your client is not satisfied with your customer service they are likely to look elsewhere. In fact, recent customer service analysis indicates that it is important to please your customer, not simply satisfy them if you wish to retain their business.

5. Build Quality Client Relationships Understanding the importance of quality customer service is important to building quality client relationships and growing your business. Your business needs customers to operate and if you provide quality customer services you are likely to retain your current customer and attract new ones. The remainder of this presentation will discuss how document management can help you improve your business’ customer service.

6. Automate Paper-Based Tasks Businesses of all sizes can use document management to automate manual paper-based tasks. Automated processes will allow your business to expedite customer orders and allow you to meet or exceed expectations. Document management also allows business to increase efficiencies by allowing them to distribute information to their clients via e-mail or an online portal, which reduces your time to market.

7. Respond to Clients Faster Document management also allows you to have quotes, orders and invoices at your fingertips in one central system which gives you the ability to respond to clients faster and with more accurate information. Using scanning and document management/workflows also provides employees and clients instant access to current and historical information that is often spread across multiple databases or paper files. Having all your documents in one central system also allows you to spend more time focusing on customer service and less time searching for documents.

8. Decrease Processing Time Quality document management also shows your clients they are working with a leading edge business partner. Document management allows your employees to use workflows to update clients on order statuses, invoicing etc.; respond to clients quicker and ultimately decreases your companies processing time. Additionally, you can create timely, vibrant and high quality electronic brochures and quotations, which have a much higher impact than faxed documents.

9. Quality Document Management Businesses of all sizes and in all industries can benefit from quality record management solutions. Contact your local document management company for more information about how document management will allow your business to automate manual paper-based tasks and helps expedite customer orders and ultimately improve customer service.

10. About the Author Kevin D'Arcy is VP of Sales and Marketing for MES Hybrid Document Systems, Ontario's leading document scanning and document management supplier. For more information about document management, visit http://www.mesltd.ca/contact.html.