What is Office 365, and Why Should I Care

1. What is Office 365, and Why Should I Care Presented by Stuart Potter Zest4 Partner Presentation March 2015

2. Agenda • The Cloud • What's Included? • Benefits • Why Should I Care • Why Zest4 is different • Packages and Promotions • Multiple Revenue Streams • Quality in Five Questions • How to Order

3. What’s Included? More Than Just Email • The Big Four • Exchange Online • Lync Online • OneDrive for Business • SharePoint Online • Other Services • Office Online • Office Applications • Yammer • Power BI, Project Online, CRM Online, and more!

4. Exchange Online • Microsoft Exchange Online is a hosted messaging solution that delivers the capabilities of Microsoft Exchange Server as a cloud-based service. • It gives users single sign-on access to email, calendar, contacts, and tasks from PCs, the web, and mobile devices. It integrates fully with Active Directory, enabling administrators to use group policies, as well as other administration tools, to manage Exchange Online features across their environment.

5. Lync Online • Microsoft Lync Online is a hosted communications service that connects people anytime and from virtually anywhere by delivering the collaboration capabilities of Lync Server 2013 as a cloud-based service. • It gives users access to presence, instant messaging, audio and video calling, rich online meetings, and extensive web conferencing capabilities.

6. OneDrive for Business • OneDrive for Business (formerly SkyDrive Pro) is personal online storage space in the cloud, provided for you by your company. Use it to store your work files across multiple devices with ease and security. Share your files with business colleagues as needed, and edit Office documents together in real time with Office Online. Sync files to your local computer using the OneDrive for Business sync app. • OneDrive for Business is included in SharePoint Online and can also be purchased as a standalone plan. • Unlimited Storage – Coming Soon

7. SharePoint Online • Microsoft SharePoint Online enables an organization to easily create and manage custom team-focused and project-focused sites for collaboration. • In addition, it’s possible to deploy an organization-wide intranet portal used to disseminate information and news across the organization. • SharePoint it probably the most underused element of Office 365

8. Office Applications • Microsoft Office 365 is a subscription service that provides you with the latest version of the Office desktop applications that you’re already familiar with, such as Word, Excel, and PowerPoint. • Even though Office 365 is a cloud-based service, Office applications don’t run in the cloud. Instead, users download Office applications from the Office 365 portal and install them on their local computers. • Microsoft uses Click-to-Run technology to make the download and installation of Office applications fast and simple. Click-to-Run uses virtualization technology to run Office applications in a self-contained environment on a local computer, which allows users to run Office applications side-by-side with earlier versions of Office.

9. Benefits • Access information from anywhere in the world • Centralized Management • Better Management of BYOD • All the same tools your users already know • Predictable and Manageable Costs • Redundancy • Disaster Recovery

10. Why Should I Care It’s the future!!! • Microsoft no longer provide on premise exchange for SMB • Approximate 2 year window for high sales • Huge future revenue potential if you get in early • It provides THE business solution to flexible, scaleable, mobile-ready, integrated working • Future Proof • Huge increase in customer engagement and retention

11. But is Office 365 Secure? Yes • Physical Security • Bio-metric scanners • Motion Sensors • 24 hour surveillance • Data Security • Encrypted at Rest and In transit • At Rest AES 256 Encryption • Data stored in region • MS Engineers Can’t access your data • Governmental Compliance – HIPPA, FISMA, FERPA, GLBA, PIPEDA, ISO 27001, SSAE 16 • Financially Backed SLA – 99.9% uptime • 8.76 hours per year/43.8 minutes per month/10.1 minutes per week

12. Will the change be tough? Not with Zest4! • Comprehensive Introduction • Smooth Migration • Friendly and Helpful Support • Business Improvement • Future Proof

13. What to Remember

14. What Do the Networks Offer ? • Only a basic mailbox migration option • Usually leavingcustomers to use only 20% of Office 365 features • No ongoing engagement and revenue generation • Small margins due to commoditized approach

15. What Makes Zest4 Different ? • If you think Office 365 is just an e-mail solution, you are missing a huge opportunity ! • Three migration options • Value-added services • A highly customer centric approach allowing you to establish trust and sell further products to the same customer • Zest4 team are ready to help with initial qualification • Significantly higher margins for professional services • Recurring revenue stream

16. Customer Journey Further Revenue Opportunities

17. Migration Options – I • Mailbox Migration Plus – The best Value • Zest4’s standard offering • Maximum value at a competitive rate • Zero-loss migration of all mailboxes • Configuration of end-user workstations • Transfer of existing Outlook options like autocomplete lists and contacts • Company-wide disclaimer setup • Free Project Management for 100+ users • Free one hour Information Management consultancy

18. Migration Options – II • Mailbox Migration Premium – The works • All-in-one, no hassle solution • All Plus features • Remote installation of latest Office software • Installation of OneDrive Business and Lync • Free Project Management for 50+ users • Free one hour Information Management consultancy

19. Migration Options – III • Mailbox Migration Basic – The Bare Minimum • Simple lift-and-shift of mailboxes • Only suitable if customer is already going through a desktop refresh* or they want to reconfigure Outlook clients and Office software themselves • Still comes with Free Information Management Consultancy • Not to be offered as standard solution • No complimentary Project Management • *Desktop Refresh Required? We can do that too!

20. Introductory SOHO Promotion • Highly Competitive Start-up Package • 1-5 Users • Up to 25GB total mailbox size • Mailbox Migration Plus option included • Tenant setup included • Order before 01.05.2015

21. Optional Extras – Office 365 Keeps on Giving • Zest4 offers one hour free information management consultancy.Web based meeting to discuss how SharePoint can improve customer productivity by further exploiting features available within the Office 365 platform… Generating further opportunity and increasing engagement • Customer training • Train-the-trainer • On-site end-user training • Early life support, having a Solution Architect available following the migration day, to deal with teething issues immediately

22. Recurring Revenue • Flexible, per-user / per-month support model • Professional, friendly and highly skilled support team • Optional, on-site hardware break-fix cover • Quarterly service reviews and advice, building relationships and adding more value

23. What Next? • Professional Services • Detailed Information Management (SharePoint) consultancy • Business Workflow automation • CRM / HR and other development opportunities • Managed Services • Cloud Hosting • Remote Desktop Services • Ongoing Support • Additional Revenue

24. Qualify in Five Questions • Question 1: What do you use for e-mail ? • Any answer other than Office 365 = qualified • On-premises e-mail server (typically Exchange); • No more hardware and software upgrade costs every 3 years, no more backups worries, and it's never out of date! • Flexible, entirely OpEx based, per-user, per-month model • Access to e-mails from anywhere and any device • Unlimited e-mail archive on selected plans • Complete integration with the rest of the Office Suite • There is no other product which delivers the same

25. Qualify in Five Questions • Question 2: Where do you keep you documents ? • Any answer other than SharePoint = qualified • Even if your customer is already on Office 365 • Offer them one-hour free Information Management consultancy, Zest4 will do the rest for you • Customer may know SharePoint without understanding what it might do for them • Shared drives are a often big pain point • Uncontrollable hardware, storage, and backup costs • Immense loss of productivity due to multiple copies of documents stored in multiple, ad-hoc locations • There is no other product which delivers the same

26. Qualify in Five Questions • Question 3: Do you share files by email attachment ? • Any answer other than NEVER = qualified • Even if customer is already on Office 365 • E-mailing documents creates multiple, redundant, out-of-date copies of the same information • SharePoint and OneDrive delivers “One Version of Truth” • Multiple users can work on the same document simultaneously, like magic • Let Zest4 demonstratewhat else is possible • There is no other product which delivers the same

27. Qualify in Five Questions • Question 4: How does information flow between departments ? • Any answer other than AUTOMATICALLY = qualified • Even if customer is already on Office 365 • Using paper documents, e-mails and spreadsheets to pass information from one department to the other massively reduces productivity • Documents gets lost or are difficult to find when needed • SharePoint automates information flow, using automated tasks, workflows, notifications and approvals • Not available through Vodafone, O2 or Microsoft

28. Qualify in Five Questions • Finally: Would your customer prefer to setup their own Office 365 instead of buying from you ? • Qualified • Without a well-planned Office 365 migration, organisational information becomes even more segregated • Customers usually end up with a partly migrated mailboxes, potentially losing essential information • SMEs do not have required migration and information management expertise internally • Zest4’s Office 365 PS team is ready to provide experts for a seamless migration delivering immediate productivity gains • Vodafone, O2 or Microsoft doesn’t offer this

29. Qualify in Five Questions • Tips and Tricks • Customer uses Google Apps, and already cloud based ? • Qualified Google Apps cannot offer integration with Office Suite and has no solution for information management. Zest4 migrates Google Mailboxes to Office 365 seamlessly. • Customer thinks SharePoint is clunky • Qualified Planned and configured currently, SharePoint is a powerful tool that is easy to use and simplifies business • Let Zest4 show them the potential • Customer thinks the Cloud is not secure • Cloud is typically more secure • Invite them to view Office 365 Trust Centre • Let Zest4 convince them

30. Qualify in Five Questions • Need some help ? • Zest4’s team of sales and technology experts are ready to help you • Send an e-mail to o365ps@zest4.comwith a brief description of the opportunity and your challenge for us to position the best resource. (include number of users and brief description of where emails and files are currently stored) • One of our experts will contact you shortly to discuss the best approach

31. How to Order • Easy to use, intelligent, one-page order form • Clearly defined Office 365 plan options • Same Zest4 ordering process you are used to • Complete ownership of customer from the moment order is submitted.

32. How to Order

33. Resources • Roadmap • http://roadmap.office.com/en-us • Customer Success Center • http://success.office.com/ • Office 365 Subscription Comparison • http://products.office.com/en-us/business/compare-more-office-365-for-business-plans • Office 365 Trust Center • http://products.office.com/en/business/office-365-trust-center-cloud-computing-security • Office Blog • http://blogs.office.com/

34. Questions

35. Thanks for attending