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LANDesk Management Gateway

LANDesk Management Gateway. Broker Certificate Request (in-depth) & Review. Overview. Basic Management Gateway Design (Review) Common issues and items to check when troubleshooting or installing the Gateway Tips and Tricks Issues of note

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LANDesk Management Gateway

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  1. LANDesk Management Gateway Broker Certificate Request (in-depth) & Review

  2. Overview • Basic Management Gateway Design (Review) • Common issues and items to check when troubleshooting or installing the Gateway • Tips and Tricks • Issues of note • In-depth walk through of the Broker Certificate Request Process

  3. Basic Management Gateway Design

  4. Common Issues and items to check • Initial Gateway Setup:

  5. Common issues and items to check • Initial Gateway Setup:

  6. Common issues and items to check Core: C:\Program Files\LANDesk\Shared Files\Keys Client: C:\Program Files\LANDesk\Shared Files\cbaroot\certs

  7. Common issues and items to check

  8. Common issues and items to check Can any LANDesk Client system reach http://GatewayIPAddress at a bare minimum?

  9. Common issues and items to check

  10. Common issues and items to checkSoftware Distribution: (DOC-3105) 1. Make sure the client has successfully retrieved a certificate (BrokerConfig).2. The package must be local to the Core Server on an HTTP share, or accessible on an HTTP site on the Internet.3. The Delivery Method must be a Policy, no other delivery methods will work properly.4. HKLM\Software\Intel\LANDesk\LDWM\CoreServer MUST be the hostname of the core server, in rare situations a FQDN will work but an IP address for the core server will never work.

  11. Common issues and items to check

  12. Common issues and items to check • Remote Control is separate from Brokerconfig.exe. “Gateway Mode” for remote control will only post the client to the Gateway for remote control and nothing else. • Test if an outside client (your system) can at least reach the public IP address of the Gateway on http and https. • Reaching https on the IP address is the bare minimum to function • Issue: A remote control viewer cannot see a client that is in “Gateway Mode”. • Answer: Check the “Organization” setting for the user in question and make sure that it’s configured for the default “*”. • Issue: The Gateway Service on the core continually stops. • Fact: If the Gateway Service cannot establish it’s SSL connections to the core it will shut down. • Common cause is the incorrect password entered on the core. • Resolution: Unlock the service account on the Gateway, set a new password as needed, and re-enter the credentials on the core.

  13. Tips and Tricks • Outbound Connections • Activation • Checking for Gateway updates • Downloading Gateway updates • SMTP Traffic Port 25: Used to email logs and alerts from the Gateway to the configured email address. (optional) • Inbound Connections • Port 443: Core and Clients for LDMS usage • Port 80: On-demand remote control agent website access (Optional) • Port 22: SSH access. (Optional)

  14. Tips and Tricks • Activation • The Management Gateway must have port 80 and 443 access to license.landesk.com. Test with this command: telnet license.landesk.com 80 • The Management Gateway must be able to resolve “license.landesk.com”. There are two possible ways to configure this: • Configure the gateway to use a valid and working DNS server • Add “license.landesk.com” to the hosts file. • Note: The hosts file is regenerated whenever network settings are saved. So any manual changes can be overwritten.

  15. Tips and Tricks • Updating and Downloading • The Management Gateway must have port 80 access to the patch servers. • Patch.landesk.com • Patchec.landesk.com • Patchemea.landesk.com • The patch servers must be resolved by DNS or an entry in the hosts file is needed. • The patches can be detected using port 443 however, they are downloaded using port 80.

  16. Issues of note: • ISO build of the Gateway will run out of space. (debug.log issue) • http://kbwiki.landesk.com/gurunet/default.aspx?page=article&id=78565 • Troubleshooting Gateway Activation. • http://community.landesk.com/support/docs/DOC-2129 • Gateway VMWare Edition Information and issues. • http://kbwiki.landesk.com/gurunet/default.aspx?page=article&id=84310

  17. Walkthrough of the Broker Certificate Request Process

  18. Further Questions/Contact Information • Name: John Trafelet, PSE Console • Email: john.trafelet@landesk.com

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