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Higher Education Analytics: Answering Big Questions

Join our poll to help identify the big questions in higher education and explore the impact of analytics strategies on talent management and staff development.

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Higher Education Analytics: Answering Big Questions

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  1. Poll #1 • What are the big questions that we want to answer in higher education? • Please register your response at:polls.olemiss.edu/1

  2. Analytics Strategies: Talent Management and Staff Development Kathryn F. Gates, Ph.D. Chief Information Officer The University of Mississippi Mark Saine Senior Director, Executive and Leadership Development TIAA-CREF

  3. Agenda • Welcome • Part 1: The Case for Change • Part 2: Shifting from Producer to Partner

  4. About the University of Mississippi • Also known as Ole Miss • Public university with a liberal arts focus • #13 on the CHE fastest growing colleges list for 2002-12 • 43.1% increase over 10 years • Currently @ 20K students • Provost previously served as Dean of Accountancy

  5. About Me • At UM for 27 years • CIO for 9 years • Educational background in math and computer science • A few of my favorite things • Technical work • Visual and performing arts • Lots of hobbies and interests • Cooking • Gardening • Painting • Photography • Biking • Traveling • SEC Sports

  6. “The Era of Datafication” “The big data revolution is that now we can do something with the data.” Improved statistical and computational methods Creative approaches to visualizing data. Instant access to data through in-memory computing

  7. Impact to Higher Education • New expectations for reporting and analytics • Powerful visualizations • Data discovery • Geospatial capabilities • Multiple sources merged • Results in real time • Large datasets • Data to inform planning • Course offerings • Space management • Enrollment • Personalized learning • “Actionable” information • Plant maintenance • Student recruitment • Self-service dashboards • Student success • And much more … • Data driven decision making • Data capability as a strategic asset

  8. Poll #1 - Results • What are the big questions that we want to answer in higher education?

  9. Terms to Know Concepts Example Tools • Predictive modeling • Clickstream analysis • Data visualization • Real-time analytics • In-memory databases • Distributed databases • Unstructured data • Text mining • Data warehouse • Geocoding • Intelligence amplification • Data rich but information poor • Hadoop • NoSQL • Python • R • Splunk • Storm • HANA • Tableau Integration of tools and methods

  10. Poll #2 – Analytics Maturity Index • We have IT professionals who know how to support analytics. • We have an appropriate number of data analysts. • We have business professionals who know how to apply analytics to their areas. • We have a culture that accepts the use of data to make decisions. • There is effective communication between our IT and IR departments. • Please register your response at: polls.olemiss.edu/2

  11. From “2015 State of the CIO,” January 5, 2015, CIO Magazine • http://www.cio.com/article/2862760/cio-role/2015-state-of-the-cio.html#slide7

  12. Impact to Our Organizations • Infrastructure and Services • New Positions and Skills • New Org Structures • How do IT and IR play together? • Elimination of information silos • Data Awareness Across the Institution • Governance • Value of data as an institutional asset • Data expertise in functional areas

  13. Poll #2 Results

  14. About Me Executive and Leadership Development To develop trusted leaders who inspire, challenge, and enable others to achieve results that matter. Leadership Transitions Top Talent Coaching Mentoring On-Going Development

  15. Shifting from Producer to Partner Besides the menu, what’s the difference between the experience of ordering lunch at McDonalds and ordering lunch at Chipotle?

  16. Shifting from Producer to Partner Strategic Thinking Shifts • Your Value • Your Customers • Nature of Change

  17. Your Value Your Value • Get feedback about your reputation and approach with others. • Notice what’s working and not working with another. • What’s it like being on the receiving end when working with you? • How do I differentiate my work? • Write a value proposition. • Create an elevator speech. • Who are my key constituents? • Draft a stakeholder analysis.

  18. Shifting from Producer to Partner Strategic Thinking Shifts • Your Value • Your Customers • Nature of Change

  19. Your Customers Your Value • Conduct interviews with key constituents to determine their key priorities, their key customers, their approach. What does the “world” look like from their point of view? What are they trying to solve? • Write their value proposition. • Articulate your value proposition and how it helps solve their challenges. How do they view your value?

  20. Shifting from Producer to Partner Strategic Thinking Shifts • Your Value • Your Customers • Nature of Change

  21. The Nature of Change What can I anticipate as my role evolves? What will I experience as my role evolves? How do I help others in this change?

  22. A Predictable Pattern

  23. A Predictable Pattern

  24. A Predictable Pattern

  25. A Predictable Pattern

  26. A Predictable Pattern

  27. A Predictable Pattern

  28. A Predictable Pattern

  29. A Predictable Pattern

  30. Helping Others

  31. Helping Others

  32. Helping Others

  33. Helping Others

  34. Helping Others

  35. Shifting from Producer to Partner Strategic Thinking Shifts • Your Value • Your Customers • Nature of Change

  36. Analytics Strategies: Talent Management and Staff Development Kathryn F. Gates, Ph.D. Chief Information Officer The University of Mississippi Mark Saine Senior Director, Executive and Leadership Development TIAA-CREF

  37. Group Discussion Where are you on the journey of using data and analytics on your campus? What are your biggest barriers?

  38. Group Discussion What are your “customers” asking for that you are currently not able to deliver?

  39. Group Discussion On your campus, have you merged IR with IT? If so, how has the boundaries and responsibilities been managed? If not, have you considered this?

  40. Group Discussion As you think about your current talent, how are you developing your team to “partner” better with you “customers?”

  41. Analytics Strategies: Talent Management and Staff Development Kathryn F. Gates, Ph.D. Chief Information Officer The University of Mississippi Mark Saine Senior Director, Executive and Leadership Development TIAA-CREF

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