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Enhancing Unemployment Integrity: Strategies and National Focus Areas

This presentation outlines key areas of focus and planned actions to improve unemployment integrity in Oklahoma, presented by Ron Smith from the Oklahoma Employment Security Commission. It covers the root causes of improper payments, benefit year earnings, separations, and work search issues. Emphasizing training staff, improving communication with claimants and employers, and enhancing data accuracy are central strategies. Key milestones are set for addressing identified issues, aiming to promote integrity across the unemployment process while ensuring better service for claimants and employers alike.

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Enhancing Unemployment Integrity: Strategies and National Focus Areas

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Presentation Transcript

  1. UI Integrity / Improper PaymentsJoint Federal/State Task Force Ron.Smith@oesc.state.ok.us State Presentation: OKLAHOMA October 21, 2011

  2. Areas of National Focus: • Benefit Year Earnings (BYE): Root Causes Identified: • Agency Causes • Incomplete explanation of issues • Data entry errors. • Law changes. • Claimant Causes • Failure to report wages. • Report incorrect wages.. • Employer Causes • Not reporting New Hire • ETC.

  3. Areas of National Focus: • Benefit Year Earnings (BYE): Planned action(s) to address: • More knowledgeable staff. • Provide more user friendly computer screens. • Educate legislators Principal milestones: • October 20, 2011 • January 31,2012 • April 30, 2012 3

  4. Areas of National Focus: • Separations (SEPs): Root Causes Identified: • Agency Causes • Enter the incorrect last employer • Add issues to the wrong claim. • Inexperienced staff. • Failure to keep abreast of law/policy changes. • Claimant Causes • Provide the incorrect last employer. • Provide incorrect reasons for separation. • Failure to update mailing address. • Employer Causes • Failure to update mailing address. • Conflicting reasons for separation from 3rd parties • And employers. 4

  5. Areas of National Focus: • Separations: • Planned action(s) to address: • Provide training to UI staff. • Conduct employer seminars. • Employer address verification system to identify incorrect last employers (New ONIC II) • Principal milestones: • Current • Current • January 2012 5

  6. Areas of National Focus: • Work Search Issues: Root Causes Identified: • Agency Causes • Failure to clarify what a work search is. • Failure to define work search requirments. • Better understanding of policies. • Claimant Causes • Unsure of what is required. • Perform searches outside of one’s education • And experience. • Unwillingness to comply with work search requirments. • ETC 6

  7. Areas of National Focus: • Work Search Issues : • Planned action(s) to address: • Post informational videos that explain work search • requirement. • Claimant messaging system that notify claimants of work • search requirement. • Review policy regarding number of work searches • Principal milestones: • March 2012 • June 2012 • March 2012 • ETC. 7

  8. State-Specific Issues • Issue 1: xxxxx • Root cause(s) identified: • Same as National focus • Planned action(s) to address issue • AAA • BBB • CCC • Principle milestones • DDD • EEE • ETC.

  9. State-Specific Issues • Issue 2: xxxxx • Root cause(s) identified: • XXX • YYY • ZZZ • Planned action(s) to address issue • AAA • BBB • CCC • Principle milestones • DDD • EEE • ETC.

  10. Everybody Owns Integrity • Strategies to Support Owning UI Integrity: • Encourage every staff member …etc. • To take the extra minute to verify information. Do it right the • first time. • To attend training • To submit suggestions regarding policies and law changes • Develop processes ….etc. • Improve communication to UI staff • Improve training tools • Maintain management oversight…etc. • Upper level management is responsible for • Milestones. • ETC.

  11. Communications • Communications Strategies: • To claimants • Utilize claimant messaging system to provide better • communication to claimants. • Post informational videos to better educate claimants. • Train UI staff to improve communication to claimants. • To employers • Conduct employer seminars to better educate • UI Tax staff to assist in educating Employers • ETC.

  12. Communications • Communications Strategies, Continued: • To state UI staff • Utilize email to keep all staff informed. • Conduct weekly meetings. • Policy and Procdures. • To the public • Release statements/publish newspaper articles. • Post messages at Workforce Centers. • To state leaders (Governor, state legislature, etc.) • Establish a legislative committee. • Submit annual reports to state leaders. • ETC.

  13. Oh, and…You Gotta See This! • Killer App: • Description of Issue: • XXX xxxxx xxxx xxxxx xxx x xxxxx xxxx etc. • Description of Solution: • XXX xxxxx xxxx xxxxx xxx x xxxxx xxxx etc. • Xxxxx xxxx xxxxx xxx x xxxxx xxxx etc. • Xxxxx xxxx xxxxx xxx x xxxxx xxxx etc. • Anticipated results: • Timeliness, accuracy, etc. improved by XX • Improper payment reduction: xx% • Cost / Benefit explanation: • Xxx xxxx xxxx. Xxxxx etc. • Increased notification of BAM findings • Increased supervisory monitoring of pending due dates • Increased supervisory claim processing reviews

  14. Summary and Q&A “Integrity: Own It!” • Questions? • State Contact for follow-up: Jane Doe: doe.jane@state.xx.gov Phone: 123/456-7890

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