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This report summarizes the feedback gathered from peer and service user audits conducted across 22 organizations and 31 sites in 2011. A diverse team of auditors, including both new and experienced peers and users, participated in this critical evaluation process. Comprehensive training was provided to all auditors before conducting the audits, ensuring a standardized approach to collecting and analyzing feedback. The insights derived from these audits aim to improve service delivery and enhance overall user experience.
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