1 / 1

Comprehensive Client Software Defect Resolution Process Overview

This document outlines the structured approach for addressing and resolving software defects identified by clients. It details the collaboration between various teams to provide effective solutions, enhancements, and user support. The process involves level-based escalation, documentation (Doc No Level 2), testing, and knowledge base updates to ensure that client requests are addressed comprehensively. The roadmap for defect resolution includes user review and ongoing updates to maintain high service standards and user satisfaction.

mikasi
Télécharger la présentation

Comprehensive Client Software Defect Resolution Process Overview

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Client identify solution Issue 3 team Provide user solution Details from client Software defector Yes Level 1 Yes Teams for re-solution Clarifi-cation Identify solution Doc No Level 2 Yes Software develop Test work identify Roadmap work Defect ticket Details from client applications Level 3 Knowledge Base Level software Update user Re-view Yes Update knowledge requested software enhancement Level 4 Client SC worker Provider specific Level 5

More Related