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July 2011 PowerPoint Presentation

July 2011

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July 2011

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  1. Information Memorandum inTarvo Technologies Limited July 2011

  2. Contents

  3. Contents

  4. Investment Highlights • Marquee Client Base One Stop Solution in ILM(1) Services • India’s only integrated player in Lifecycle Management Services across high tech products with the capability to offer seamless services to OEMs • Over 15 years of experience in serving global clients including HP, IBM, Netgear, Hughes, AOC, TPV among others • Track record of cross sales and repeat business from several clients • Presence in over 150 cities with 200 service centres, 2 repair & refurbishment centres and a 450 seat helpdesk centre • Revenue scalability potential backed by established network & skilled workforce • Leveraging existing capabilities to exploit the R&R(2) opportunity available for global products • Extending its after market services and providing E-waste solutions • Largest Industry Player Foray Into High Growth Segments • Service centric organization with part sales contributing to < 15% of revenue • Focus on quality and service delivery with a track record of highest ratings from customers Focus On Service Delivery Integrated Lifecycle Management Repair & Refurbishment

  5. Contents

  6. Integrated Lifecycle Management (ILM) : An Overview 1 Sale of Equipment Installation & Commissioning OperatingEquipment 2 Lifecycle of aHi-Tech Product Remote Tech Help Desk Support(Voice, Web, Email) Resolution 5 4 3 E-Waste Management Repair & Refurbishment Field Services(Service Center /On-site Support) Disposal 8 7 6 Other related services Infrastructure Management Services Extended Warranty Services Hardware & Networking Training

  7. Key ILM Services Across ‘Technology’ Products • Remote Technical Support • Field Services • Repair & Refurbishment Services • E-Waste • Infrastructure Management • Hardware & Networking Training • Extended Warranty Services • IT Hardware • (PCs, Printers, MFDs, Servers etc.) Consumer, Industrial & Security Electronics (CCTVs, Access Control etc.) Communication (Handsets, VSATs, Set Top Boxes etc.) • Installation & Commissioning • Remote Technical Support • Field Services • Repair & Refurbishment Services • E-Waste • Extended Warranty Systems • Installation & Commissioning • Remote Technical Support • Field Services • Repair & Refurbishment Services • E-Waste • Telecom Training

  8. IT Hardware: USD 10 Bn Market in India… Growing @ 15% IT Hardware Market CAGR 15% Growth Drivers • Increasing penetration of IT products at both consumer & enterprise ends on account of: • Higher per capita income levels • Competitive intensity among OEMs leading to new product introductions Source: MAIT Annual Review

  9. Communication: USD 20 Bn Market in India…Growing @ 22% Mobile Subscriber Growth (Mn) Communication Equipment Market (USD Bn) CAGR 10% CAGR 22% Growth Drivers • One of the world’s largest & fastest growing telecom markets • Introduction of 3G services, BWA and increasing penetration of high end phones Source: TRAI, FICCI FRAMES Report Note: Other Communication equipments include VSAT, set-top boxes, modems, switches, routers etc.

  10. Consumer & Industrial: USD 9 Bn Market in India…Growing @ 13% Consumer & Industrial Market Product Split (USD Bn) CAGR 13% Growth Drivers • Increasing per capita income and product penetration beyond top cities and towns • Higher end product launches; eg. LEDs/ LCDs/ security devices Source: Crisil Note: Other high-end technology products include automation systems, security systems, building management systems etc.

  11. Installation & Commissioning Opportunity in India: USD 200 Mn (FY11) 1 Target High Tech Segments: USD 3.8 Bn Overview • Installation & Commission of high tech products entails partnering with OEMs to deploy them at the customer end (USD Mn) Growth Drivers • Increasing penetration of high-tech products • Lack of on-the-ground pan-India presence with OEMs • More cost effective to outsource to specialized players Market Opportunity (USD Mn) CAGR 12% 285 255 Key Success Factors 230 205 190 • Pan - India presence • Skilled manpower • Multi platform skills • Capability to offer packaged services (in-house O&M support) Stable and Long Term Growth; Stable Margins Source: Frost & Sullivan Report on Secrity services, MAIT, TRAI, Industry reports Key assumptions: Installation & Commissioning costs between 5% -10% of project cost

  12. Remote Technical Support Opportunity in India: USD 220 Mn (FY11) 2 Overview Remote Technical Support Opportunity • Technical Support helpdesk delivers support services through web, e-mail & phone for users of : • IT Hardware • Mobile handsets (USD Mn) CAGR 26% Growth Drivers • Cost saving • Entry of new OEMs in underlying industries • Focus on core business by OEMs Key Success Factors • Customer service • Technical knowledge Strategic; High Margin Source: MAIT Annual Review, TRAI communication equipment report Key assumptions: Domestic IT hardware technical support market is 30% of the total hi-tech after sales services market

  13. Field Services Opportunity in India: USD 280 Mn (FY11) 3 Field Services Opportunity Overview • Field Services include on-site repairs and repairs at the service centers: • Single brand or multi-brand service centers • Customers referred by technical support helpdesk or walk-in customers (USD Mn) CAGR 27% Growth Drivers • Saving of capex by OEMs for growth or market entry • Faster time to market for new entrants Key Success Factors • Pan- India network of centers • Customer service orientation • Scale through multiple contracts ensuring higher productivity Scale; Direct Access to Customer Key assumptions: 25% of IT hardware covered under 2 year warranty assumed to be part of after sales services market in 2010 After sales spend assumed to be 3%-5% of cost of equipment for IT hardware, communication equipment market Source: MAIT Annual Review, TRAI communication equipment report

  14. Repair & Refurbishment Opportunity in India: USD 220 Mn (FY11) 4 Market Opportunity Overview • Repair & Refurbishment services provided for large volume repairs from a central location • Highly skilled workforce required to carry out the repairs / replacement of parts • Also entails parts management, logistics and supply chain management (USD Mn) CAGR 25% Growth Drivers • Lack of presence of ODMs in India • Specialized job; OEMs do not have the requisite expertise Key Success Factors • Scale of operations • Efficient supply chain of parts • Technical knowledge High Entry Barrier; High Margin Key assumptions: 25% of IT hardware covered under 2 year warranty assumed to be part of after sales services market in 2010 After sales spend assumed to be 3%-5% of cost of equipment for IT hardware, communication equipment market Source: MAIT Annual Review, TRAI communication equipment report

  15. India Holds USD 125 Mn Opportunity In Global R&R 4 Overview Global R&R Volume • Developed nations with high labor costs have been outsourcing a large proportion of R&R to lower cost destinations like South East Asia & China • There is an estimated 20-25% cost saving by repairing high technology products in such locations • Similar model of R&R in SEA can be replicated in India (‘000 Nos) Growth Drivers • Cheaper labor availability in India with potential to reduce costs by further ~20% • Improving service standards in India due to presence of global OEMs Market Opportunity (USD Mn) CAGR 45% Key Success Factors • Cost advantage over other countries • Availability of parts • Supply chain management Scalability Potential; High Margin Key assumptions: Indian opportunity: 25% of South East Asian (“SEA”) Global R&R market Rate of R&R n India is $12 per unit to grow to $15 per unit by 2015 Source: Parthenon Report on Global R&R

  16. E-Waste Management Opportunity in India: USD 30 Mn (FY11) 5 Increasing E-Waste Generation Overview • India generates an estimated E-Waste of 470,000 MT annually out of which only ~10% is processed / recycled • Low proportion of recycled E-Waste can be attributed to lack of any formal regulation • Ministry of Environment & Forest has recently notified E-Waste management rules which will come into effect from May, 2012 (‘000 MT) CAGR 10% Growth Drivers • Regulations focused on OEM’s liability for the processing of E-Waste expected to come into force by 2012 • Several OEMs have already started taking active measures towards E-Waste collection Market Opportunity CAGR 46% Key Success Factors • License as an authorized e-waste processor • Deep understanding of regulation and market • Access to quality E-Waste • Pan-India presence High Growth, High Margin Key assumptions: Regulation for e-waste management in India will be effective from 2012 after which recycling levels will grow from current 15% to 35% by 2015, processing charge of Rs. 30,000 per ton of e-waste Source: MAIT GTZ Report on e-waste management

  17. Domestic IT Hardware Infra Mgmt. Opportunity in India: USD 175 Mn (FY11) 6 Domestic IT Infrastructure Management Market Overview • As per Nasscom, the total domestic Infrastructure Management Services (IMS) market is USD 595 Mn in FY11 • IT Hardware IMS market is estimated to be ~ 30%-35% of the total IMS market (USD Mn) CAGR 16% Growth Drivers • Growth in underlying IT hardware industry • Outsourcing of non-core support functions by enterprises Key Success Factors • After Sales Services capability to provide ‘One Stop Solutions’ and seamless service delivery • Scale & multiple contracts Long Term Contracts; Stable Growth Source: NASSCOM Key assumptions: IT hardware infrastructure management domestic market is 30% of total IMS market

  18. IT Hardware Training Opportunity in India: USD 270 Mn (FY11) 7 IT Hardware Training Opportunity Overview • Vocational training market in the country is estimated to be ~ USD 2.5 Bn with IT-ITeS contributing to ~ USD 900 Mn • Target market includes students in the age group of 18 – 25 years (220 Mn) • Only 5% engaged in formal higher education (USD Mn) CAGR 20% Growth Drivers • Lack of focus on vocational training by Formal Education sectors • High growth in the underlying IT-ITeS industries Key Success Factors • Capability to offer career opportunities • In-house technical knowledge High Margin; In-house Capability Development Source: IDFC Securities Research – Indian Education Sector Report, 2009

  19. Extended Warranty Services Opportunity in India: USD 370 Mn (FY11) 8 Extended Warranty Services Opportunity Overview • Standard warranty provided by OEMs at the time of sale is for limited period • Extended warranty services are targeted at buyers of High-Tech products • Currently provided by OEMs & retailers (USD Mn) CAGR 29% Growth Drivers • Limited period warranty by OEMs • Increasing complexity of High Tech products Key Success Factors • Capability to offer in-house After Sales services • Access to customers through multiple service delivery channels Strategic, High Margin Key assumption: 15% of out of warranty PCs go fro EWS, 10% of out of warranty mobile phones go for EWS 20% of out of warranty Consumer electronics go for EWS

  20. ILM for High Tech Products… A USD 2 BnAnnual Opportunity in India Total ILM Opportunity (USD Mn) Growth in underlying industries & increasing focus on services to drive the ILM market

  21. Contents

  22. Company Snapshot Overview Lines Of Business • Incorporated in 1995, inTarvo has emerged as India’s leading ILM player focusing on IT & communications markets • Provides complete after market solutions including warranty management services • Seamless service delivery capabilities across the after-market value chain • Strong delivery model with 200 service centres and 2 repair & refurbishment centres • Owned facility of 122,000 sqft. housing technical support, repair centre and corporate office, in Noida • Over 2,500 employees with skill sets across high tech products • Witnessed four rounds of private equity funding by marquee investors • Sonoma Management Partners (SMP) holds the largest stake and is engaged with the management team for business operations

  23. Key Milestones • Entry into new high growth businesses • State-of-the art facility • Started repairs operations for IT products • First OEM client • Received VC funding • Geographic expansion • Added new industry verticals • Added more OEM clients • High revenue & network growth • Multiple rounds of private equity funding • Industry recognition • Relationships with EMS, ODM players • Forayed into global repair & refurbishment business • Started technical training business • Entry into e-waste management • Investment by IDFC • Set up world class facility in Noida • Expansion into other high tech electronic products • Revenues crossed Rs. 1,000 mn in 2008 • Reached pan India network of over 200 service centres • Established relationships with overseas EMS and ODM players • PE investment by MotilalOswal in 2007 • SMP acquires controlling stake in 2008 • PE investment by NEA in 2009 • Received ISO certifications • Won Deloitte Technology Fast 50 India Ranking Award • VC funding from SIDBI and Canbank Ventures in 2001 & 2003 • Expanded into important centres including Bangalore & Hyderabad • Foray into the rapidly growing telecom vertical in 2005 • Added new OEM clients like IBM, Ericsson • Incorporated in 1995 • Started first service centre for HP in 1997 • Set up the first dedicated repair facility for HP in 1998 • Started first in-sourced technical support helpdesk 1995-2000 2001-05 2006-2009 2010-2011

  24. Marquee Client Base

  25. Demonstrated Quality Standards ISO 9001:2008 (QMS -Quality Management System) OHSAS 18001:2007 (Occupational Health & Safety Management Systems) ISO 27001:2005 (ISMS -Information Security Management System) OHSAS 18001:2007 (Occupational Health & Safety Management Systems) Microsoft CertifiedRefurbisher

  26. Recognition Across Industry Platforms Technology Fast 50 India2007, 2008, 2009 & 2010 Technology Fast 500 APAC2007, 2008, 2009 & 2010 Best After Sales Service in IT2009 Most Promising 10 IMS Companies in India 2010 BPO Company of the Year, Domestic 2010

  27. Pan India Presence Jammu Simla Ludhiana Chandigarh Bhatinda Dehradun Patiala Patiala Delhi Bareilly NE Regions Noida NCR Jaipur Lucknow Jodhpur Agra Siliguri Allahabad Guwahati Ajmer Kanpur Gwalior Udaipur Varanasi Patna Kota Bhopal Ahmedabad Jabalpur Jamshedpur /Ranchi Indore Kolkata Raipur Surat Rajkot Bhubaneshwar Nashik Nagpur Cuttack Mumbai Pune Solapur Vizag Hyderabad Kolhapur Sangli Ratnagiri Belgaum Vijayawada Goa Davangere Hubli Tumkur Hassan Bangalore Mangalore Chennai inTarvo centres Mysore Call Center Coimbatore Refurbishment Centers Warehouses Kochi Thiruvananthapuram

  28. Board Of Directors

  29. Responsibility Centers Across Divisions Pravin Jain Chairman Sanjeev Kakkar Director Sudheer Puthhiran President Indroneel Dutt Acting CFO • Ajay Prashar • Head – Service Centre • Dilip Kukreja • Head – Tech Support, IMS • Sandeep Sharma • Head – Repair & Refurbishment • Aseem Kumar • Head – Automation • H R Prasanna • Head – Sales, Head – E-Waste • Matthew Thomas • Key Accounts Manager Rajesh Goel Head - Global R&R • Parnay Narang • Head – iStep

  30. Key Management Personnel

  31. Key Management Personnel (contd.)

  32. Contents

  33. One Stop Solution: Integrated Lifecycle Management Services Repair & Refurbishment Tech Support Helpdesk Extended Warranty Services Infra Mgmt. Services Field Services Technical Training E-Waste Management Installation & Commissioning

  34. Field Services Division - Direct Access To End Customers Overview Key Differentiators • Provides outsourced service centre operations to OEMs • Offers complete warranty management solutions • Repairs and replacement of parts • Includes on-site repairs by field teams • Also provides services to out-of-warranty customers and sales of warranty extension products • Service centre network of 200 service centres across the country • Single brand centres – in locations required by the client • Multi-brand centres – across big and small cities • inTarvo is the largest service centre partner for many OEMs as a result of the pan-India reach • HP is the largest client of the division: • inTarvo has been awarded has the best service centre partner across India by HP on several occasions • Offers a strong value proposition to new OEMs entering the country providing them with faster reach to market ability • Total base of 600 skilled technicians working across IT hardware, communication and other electronic products • Pan- India reach • Ability to take contracts on all-India basis • Technical skill level • Capability to provide services across high-tech products • Superior customer service • Over 15 years of experience in quality service delivery • 56 centres mainly in metros & tier I cities • 42 dedicated and 14 multi-brand centres Owned Centres Partner Centres • 144 centres spread across the country • 60-65% of revenues- shared with partners

  35. Field Services Division (contd.) Key Existing Clients Revenue Capacity: Rs. 740 Mn • Higher service volume by existing technicians to lead to revenue of Rs.740 mn • Significant operating leverage in the system • Potential profitability of 23% as already demonstrated in FY09 23% 6% -7% 23% (Rs. Mn) Gross Profit Margin

  36. Installation & Commissioning Services - New Product Opportunities Overview IBM – Networking Equipment • Location support across 1,210 cities of India for Ministry of Home Affairs • Installation & commissioning of routers, passive cabling • inTarvo collaborates with OEMs from the point of sale & provides installation & deployment services for: • IT hardware • Communication hardware • Other high-tech electronic products like • inTarvo provides services across product segments covering: • BTS & Microwave installations for communication equipment manufacturers & telecom service providers • VSAT installations • Installation of servers & data centres • Deployment of ATM machines and petrol pump equipments • Installation of security systems, building management systems etc. • Pan-India presence of inTarvo enables it to win contracts from OEMs vis-à-vis other competitors • inTarvo’s own service and repair capabilities also position it well against competitors • Employs 56 engineers in the division spread across the country Honeywell- Petrol pump equipment & security devices • Installation & commissioning petrol pump automation hardware • Installation of security systems at client locations of Honeywell NCR/Diebold– Bank ATMs • Installation and commissioning of ATMs • Location support across 100 locations

  37. Installation & Commissioning Services (contd.) Key Existing Clients Revenue Capacity: Rs. 240 Mn • Current system has the capacity to deliver project volume of Rs. 240 mn • Increased revenue to lead to higher profitability 22% 0% -29% 21% (Rs.. Mn) Gross Profit Margin

  38. Infrastructure Management Services - Relationships With Enterprise Clients Overview Key Differentiators • Infrastructure management services (IMS) division includes: • Facility management services • Annual maintenance contracts • Scope of services includes server & operating system management, network management & vendor management • IMS providers manage complete IT systems for clients by having back to back tie-ups with hardware support players • With its after-market capabilities, inTarvo can integrate repairs & provide seamless IMS services • Employs 300 engineers in the division • Seamless services to clients • Ability to combine hardware repair & IMS services to act as one-stop solution for clients • Service partnership with OEMs • OEMs for their large customers prefer inTarvo to manage IT hardware infra on their behalf Earlier Model One Stop Solution OEM - 1 Service Provider - 1 Hardware Support OEM - 2 Service Provide - 2 Corporate Clients Corporate Clients IMS OEM - 3 Service Provider - 3

  39. Infrastructure Management Services (contd.) Key Existing Clients Revenue Capacity: Rs. 130 Mn • Potential revenue per technician of Rs. 325,000 vis-à-vis current revenue of Rs. 240,000 • Productivity improvement to lead to higher profitability 16% 9% -10% 14% (Rs. Mn) Gross Profit Margin

  40. Repair & Refurbishment - Long Term Client Engagement Overview Key Differentiators • Offers advanced component level repair services for high tech products – IT, communication & electronics • Also offers Equal to New (ETN) refurbishing services for high-tech products • Provides RMA (Returned Materials Authorization) services • Operates two centres • Noida: 122,000 sqft • Bangalore: 22,000 sqft • R&R centre either repairs/replaces the components or refurbishes defective units which are finally sent back to the OEMs • State of the art centre & high quality standards: • Documented quality systems at each repair stage • Ultrasonic cleaning for cosmetic covers • Robust logistics and warehousing systems for inventory of parts • Total seat capacity of 310 technicians with current strength of 90 technicians • Strong technical capabilities • Over 15 years of experience in repairing high-tech products • Strategic tie-up with ODMs • Offers integrated services to OEMs through procurement of parts • Efficient logistics & inventory management • Quicker turnaround times

  41. Repair & Refurbishment (contd.) • Strategic Tie-Ups With OEMs • OEMs typically source original devices from ODMs located in China, Taiwan, Singapore and other APAC countries • ODMs provide services like replacement of parts and repairs to OEMs • With lack of presence of many ODMs in India , the time and the overall cost of repairs increases • inTarvo partners with ODMs to provide seamless services to OEMs • The unique tie-ups with ODMs provides: • Integrated service to clients • Pan-India services by ODMs through inTarvo’s reach • Efficient sourcing & logistics of parts • Lower cost Repairs inTarvo Repairs Parts Replacement Parts Replacement ODMs Conventional Model inTarvo’s Proposition Refurbishment Refurbishment ODMs Conventional Model inTarvo Proposition

  42. Repair & Refurbishment (contd.) Key Existing Clients Revenue Capacity: Rs. 430 Mn • Current system with a capacity of 310 seats has a potential to deliver a revenue of Rs.430 mn • Potential to work on a double shift basis • Optimal utilization of the system can deliver 30% gross profit margin 20% 22% 6% 30% (Rs. Mn) Gross Profit Margin

  43. Global Repair & Refurbishment Overview Typical Repair Cost Of A Motherboard In Various Geographies • Leveraging on its relationships with OEMs, inTarvo has started pilot operations of its ‘Global Repair Hub’ • Currently it has conducted pilots for 4 global clients at a Special Economic Zone (SEZ) in Noida • Also conducted pilots for a large US based reseller who currently gets products serviced in China • Centre has a capacity of 40 engineers • Acquired land in a SEZ in Chennai for expanding future operations • Worldwide ‘After-market’ players have international repair operations in developing countries to cater to products from US and Europe • EMS companies like Flextronics, Celestica and Jabil have large repair hubs in SEA • R&R players like Teleplan, M-dr also have similar operations • Low labour cost in developing nations is key driver for international repairs • There is an estimated 20-25% cost saving by repairing high technology products in such locations • India with its low cost labour also holds vast potential in global repair market • India ranks favourably over China with its ability to efficiently repair multiple models from different OEMs in the same shiment • Chinese facilities can only process quantities of the same model (USD/repair) • Revenue & Profitability Details (Rs. Mn)

  44. Remote Technical Support Helpdesk - First Customer Touch Point Overview Key Differentiators • Manages outsourced technical support helpdesk for clients • Handles customer queries on pan-India basis • Level 1 customer care • Level 2 & 3 tech support helpdesk • Integrated voice, e-mail, live chat & web support • End-to-end customer care and helpdesk services • Technical support including remote solutions • Complaint handling & satisfaction surveys • Pre-sales, outbound sales • Sale of warranty extension packs • Total capacity of 450 seats at the company owned facility in Noida • Currently operating with 250 executives on a single shift basis • Expanded into providing overseas tech support services • Strong technical knowledge • Backed by in-house know how in technical repairs • Integrated services for end customer • Complete ownership of customer enquiry including escalations to service centre level • Relationships with multiple clients • Services leading IT and communication OEMs Per call basis Per minute basis Fixed fee • Suitable for large volume, quick resolution queries • Suitable for technical, long duration queries • Suitable for low call volumes Diverse revenue models

  45. Remote Technical Support Helpdesk (contd.) Key Existing Clients Revenue Capacity: Rs. 360 Mn • Potential revenue of Rs. 0.45 mn per executive vis-à-vis current revenue of Rs.0.25 mn • Can work on a double shift basis from the same facility • Minimal incremental fixed cost required to achieve the revenue potential • Potential to achieve gross profit margin of 50% from the existing set-up 33% 42% 0% 50% (Rs. Mn) Gross Profit Margin

  46. Technical Training: iStep - Harnessing Unique Technical Skills Overview Diverse Business Models • iStep (inTarvo School of technologies & educational programs) is a recent initiative of the company • Addresses the increasing requirement of technically trained manpower in IT, communication and electronics industries • Also provides soft skills training • Offers variety of courses for hardware training ranging from 3 months to 12 months under different models • Certifications from inTarvo are provided to students • Best placed to provide career opportunities for students: • Market leader in the hardware services industry • Long standing relationships with OEMs • Three distinct centre models for individual training: • Company owned & operated: 1 centre in New Delhi • Partner owned, company operated: 7 centres currently • Partner owned & operated: 3 centres currently • Company aims to reach 48 centres in the next 12 months Individual training • Vocational training for individuals • Targeted at students between 18-25 Enterprise training • Training programs for corporate clients • Current tie-ups with OEMs including HP, Lenovo, IBM and others Academic training • Short term courses for academic institutions • Tie-up with over 10 institutions currently Global training • Training for overseas markets • Already entered countries like Thailand, Philippines, Vietnam and Malaysia

  47. Technical Training: iStep(contd.) Revenue & Profitability Details Expanding network across the country Srinagar Dehradun Ludhiana Noida Meerut Gurgaon Bareilly Lucknow Delhi Jodhpur Guwahati Jaipur Allahabad Patna Siliguri Gwalior Ahmedabad Bhopal Ranchi Clients & Partners Indore Kolkata Bhubaneswar Mumbai Pune Hyderabad Head Office Our Centres Bangalore Chennai Our Upcoming Centres

  48. E-Waste Management - Collection Network Advantage Overview Key Differentiators • India generated ~4.7 lakh tons of e-waste in 2011 of which only ~15% of the e-waste available for recycling was formally processed • Lack of formal regulation in the country was the key reason for lower e-waste processing • MoEF regulations expected to be enforced in 2012, which will make OEMs responsible for handling E-waste • OEMs will actively be looking for e-waste solutions to control resale of scrapped products and to comply with regulations • inTarvo is well positioned to collect e-waste on behalf of OEMs and take processing responsibility • Pan-India reach • Captive generation in service centres and repair & refurbishment centres • inTarvo authorized by UP Pollution Control Board as e-waste recycler • The company is also planning to enter into dismantling and asset value recovery businesses • Captive E-Waste generation • Ensures access to good quality E-Waste • Collection as well as processing model • Unlike other standalone processing companies, inTarvo plans to have an integrated model of collection & processing Revenue & Profitability Details (Rs. Mn)

  49. Extended Warranty Services – Cross Sell Platform Overview Key Differentiators • inTarvo currently sells several OEM branded warranty extension packs • Plans to sell ‘inTarvo’ branded warranty extension packs by leveraging direct access to end customers • Service centre network • Technical Support Helpdesk • Sale through electronic retail stores • Sales will be supported through superior services delivery, attractive pricing and in-house service and repair capabilities • Backward integration through service / repair capability • Ensures lower cost structure • Direct access to customers • Through service centres & technical support helpdesk • Capability to offer services across brands • Lower overhead structure Service Delivery Model Revenue(1) & Profitability Details (Rs. Mn) Tech Support Helpdesk Service Centre Extended Warranty Pack Seller Customer Insurance (1) In addition to Rs. 130 mn revenue potential of OEM other warranty extension packs

  50. Total Revenue Capacity of the Existing Business Set-up