DLanguage STUDIO We Promise,We Deliver

1. DLanguage STUDIO We Promise,We Deliver

2. About Us • DLanguage STUDIOwww.dlanguagestudio.com • Foreign Language Programs • (English, Malay French, Mandarin) • English Communication • Primary 1-2, 3-4, 5-6 • Secondary Stage 1, Stage 2 • Hospitality English Communication • Hospitality Skill Courses • Customer Service Excellence • Food and Beverage Service • Front Office Service • Housekeeping Service

3. Hospitality English Communication Facilitator : DjRay

4. Objective • To develop English Communication Skills in : • Delivering Speech • Providing Explanation • Delivering Presentation • To enhance English Knowledge on Grammar and Vocabulary use in conversation • To develop Communication Skill

5. Course Outline (1) • Presentation – 70% • Participants will be given topics to present in group • Participants will be evaluated individually • Grammar Exercise – 30% • Participants will be given grammar, listening and writing exercises and assessments

6. Modules • Week 1 : Welcoming Guests • Week 2 : Front Desk Communication • Week 3 : Restaurant Communication • Week 4 : Housekeeping Communication • Week 5 : Answering Calls • Week 6 : Providing Hotel Information and Services • Week 7 : Recommending Places of Interest • Week 8 : Handling Customer Concerns • Week 9 : Communication in Present, Past & Future 1 • Week 10 : Communication in Present, Past & Future 2 • Week 11 : Presentation & Assessment • Week 12 : Discussion - Hospitality Glossary Terms

7. DLS English Syllabus • Chapter 1 : Introduction • Chapter 2 : Present Action Sentences • Chapter 3 : Present Action Questions • Chapter 4 : Past Action Sentences • Chapter 5 : Past Action Questions • Chapter 6 : Future Action Sentences • Chapter 7 : Future Action Questions • Chapter 8 : Passive Voice - Present (Q & A) • Chapter 9 : Passive Voice - Past (Q & A) • Chapter 10 : Passive Voice - Future (Q & A) • Chapter 11 : Essay Writing • Glossary Terms - Verbs, Fundamentals of English

8. Assessment • Competency = 75% achievement • Your Presentation will be assessed as follows • Comprehension • Planning • Involvement • Time Management • Attitude • Knowledge • Grammar • Pronunciation • Ability to Answer Questions • Originality / Style • Quality of Work

9. Introduction • Fundamental of English • Can you identify what are the 5 major group of WORDS in English?

10. 5 Major Group of WORDS Singular / Plural • Noun • Common noun • Proper noun • Pronoun • Abstract Noun • Collective Noun • Verb • Simple • Continuous • Perfect • Adjective – explains nature of noun • Adverb – explains nature of action • Preposition - explains position of nouns Present, Past, Future Active Passive

11. Structure of a Sentence The RULE of a sentence : • When we speak or write, each sentence should be based on the following structure Eg : I study in Langkawi • SUBJECT must always match with the VERB(Singular or Plural) • VERB must always match with Time, which determines PRESENT, PAST or FUTURE What is SUBJECT ? • Subject is either a Noun or Pronoun • Subject Noun Singular Alex • Subject Pronoun Singular He • Subject Pronoun Plural They, You, We Subject Verb Object

12. Pictorial Exercise • Pictorial Group Presentation • Select a Group Leader • Discuss what to be presented • Plan your presentation in such a way that each member has an area of interest • Use flipchart and other necessary materials • Answer questions from other groups • You will be assessed as a group

13. Beach Activities

14. Kilim River

15. Jetty Point

16. Night Market

17. Cable Car

18. Airport

19. Batik

20. Market / Night Market

21. End