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FAA Civil Rights Programs, Metrics, and Restructuring Initiative

FAA Civil Rights Programs, Metrics, and Restructuring Initiative. Presented to: NHCFAE National Training Conference Presented by: Mamie Mallory, ACR-1 Date: August 6, 2014. ACR External & Internal Programs & Metrics. External EO Services.

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FAA Civil Rights Programs, Metrics, and Restructuring Initiative

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  1. FAA Civil Rights Programs, Metrics, and Restructuring Initiative Presented to: NHCFAE National Training Conference Presented by: Mamie Mallory, ACR-1 Date: August 6, 2014

  2. ACR External & Internal Programs & Metrics

  3. External EO Services • Disadvantaged Business Enterprise/Airport Concessions Disadvantaged Business Enterprise (DBE/ACDBE) • American Disabilities Act (ADA) • Limited English Proficiency/Environmental Justice (LEP/EJ) and Title VI

  4. External EO Activities *Develop national methodology on selecting locations for compliance reviews

  5. Internal EEO Services • Model EEO Program • Complaint Services • Consultations • Mediation Program • Outreach • EEO Training • Trend/Barrier Analysis

  6. Internal EEO Activities 1 Complaint Ratio is based on the number of Cases Initiated; Cases-Initiated ÷ FAA-Employment 2 The Complaint Ratio for the current fiscal year is normalized; Cases-Initiated ÷ FAA-Employment x 12 ÷ 5

  7. Internal EEO Activities (cont’d)

  8. Internal EEO Activities (cont’d)

  9. Barrier Analysis • Integrate trend/barrier analysis into FAA culture

  10. EEO Action Committee Requirements • FAA Diversity & Inclusion Plan • EEOC Management Directive (MD 715) • Congressional Inquiries • EEOC 462 Report (EEOC complaint activity) • STIs/Business Plan/Performance Standards • DOCR Scorecard Request • National Employee Forum Request Actions • Provide briefings • Propose business plan goals/shared STIs • Propose measurable performance standard • Provide funding/ resources for Trend/Barrier Analyses • Provide upcoming hiring projections • Response for effective communication with LOB/SO heads, managers and employees • Establish workgroups Outcomes • PWTD Proposed 1.67% of new hires • EEO Training • Train 60% of managers/10% employees • ADR 75% of mgrs engage in mediation when empl request • EEO Action Committee Participation • MD-715 Part G briefing • Communication plan • Workgroup participation • Sharing/implement-ing best practices • Coordinate restructuring/re-alignment EEO Action Committee LOB/ SO

  11. ACR Restructuring Initiative

  12. Motivation to Act What Drives Our Management Actions? FAA and ACR had experienced a tremendous amount of change with more anticipated Change required improvements in quality of customer service and organizational efficiencies Multiple (non-standard) operating procedures and structures throughout FAA Impacts to ACR’s ability, capability and competence to deliver optimum and predictable services 13

  13. Mamie Mallory Assistant Administrator for Civil Rights and FAA Diversity Advocate Deputy Assistant Administrator for Civil Rights Joyce Davis ASW-9 Director of Civil Rights Central Service Area, MMAC and Southwest Region Michael Freilich AWP-9 Director of Civil Rights Western-Pacific Region and DBE /ACDBE Compliance Maria Sarra AEA-9 Director of Civil Rights Eastern and New England Regions and Airport Non-Discrimination Compliance Millie Strickland ASO-9 Director of Civil Rights Southern Region and Eastern Service Area Vacant AGL-9 Director of Civil Rights Great Lakes, and Central Regions and Disability Compliance Cheryl Wilkes ACT-9 Director of Civil Rights WJH Technical Center, Washington Headquarters and EEO Complaint Services  Kelly Boodell ANM-9 Director of Civil RightsNorthwest Mountain, Alaskan Regions and Western Service Area Vacant ACR-6 Director of Civil Rights National Model EEO Program n Harnetta Williams ACR-5 Director of Civil Rights National EEO Policy and Alternate Dispute Resolution *Myrna Rivera ACR-3/6 Director of Civil Rights National Executive Resources Wilbur Barham ACR-4 Director of Civil RightsNational Airport Civil Rights Policy and Compliance Vacant ACR-7 Director of Civil Rights National Outreach Program for Diversity and Inclusion Current Organization Structure Vacant AMC-9 Director of Civil RightsEEO Training Institute (Acting)

  14. ACR Study Phases – Our Approach Services *EEO Internal *CR External *Policy and Compliance *Resources Mgmt Phase 2 Phase 1 Study - Management Elements *Organizational Governance *Delivery of Services *Availability of Resources *Technology Insertion *Operations Modeling and Improvement Phase 3 Modeling, Assign Resources * Headquarters * 3 Service Areas * 9 Regions * 2 Centers Workload Drivers *Complaints *Counseling *Reports *Training *Consultation *Dispute Resolution *Compliance Evaluations, Reviews, Audits, Barrier Analysis, Assessments * CR Investigations and Adjudications * Pre-Award Reviews * Employees, Performance, Finance, Baselines Validation of Models *Benchmarks *Tech Reviews *Coordination with All Stakeholders Phase 4 & 5 --> Transition and Performance 15

  15. Review of Our Approach Five Major Services Phase 3 Phase 1 Phase 2 Currently - Phase 4 Modeling & Assign Resources Workload Drivers Study - Management Elements Validation of Organization Models • Transition & • Implementation • * Communicate & Coordinate • * Gain Approval to Document - AOA • * Change Notice Coordination • * Approval to Move Forward - 1s • * Final Notice to Employees • * Develop Support Documentation • * Transition & Implement New ACR • - Continue Communication • - Mass Change & Update Systems • * Post-Evaluation Performance • Review & Report Next Step: Phase 5 ----> Performance Measures & Close Out 16

  16. Future Organization ACR Headquarters Executives and Admin Headquarters All Policy and Compliance Guidance + Executive and Operations Support + EEO Training Institute Western SERVICE AREA #3 EEO Services Training, Outreach Special Emphases National CR External Programs CR Complaints DBE, ADA, EJ,LEP Eastern SERVICE AREA #1 EEO Services Training, Outreach Special Emphases Central SERVICE AREA #2 EEO Services Training, Outreach Special Emphases National EEO Complaints ACT & AWA EEO 5, 5 4, 6 6, 8 5, 8 14, 19 13, 13 21, 22 17

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