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Nulook Conference 2013 Gold Coast

Nulook Conference 2013 Gold Coast. Conference Sponsors. STATE of THE NATION. NZ business and consumer confidence is POSITIVE – however is it a ………… A Tale of two Cities? No – other regions will follow. ECONOMY . Unemployment rate at 6.2% (June 13 Quarter)

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Nulook Conference 2013 Gold Coast

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  1. Nulook Conference 2013 Gold Coast

  2. Conference Sponsors

  3. STATE of THE NATION • NZ business and consumer confidence is POSITIVE – however is it a ………… • A Tale of two Cities? • No – other regions will follow

  4. ECONOMY • Unemployment rate at 6.2% (June 13 Quarter) • OCR rate unchanged at 2.5% (since March 2011) • June YE 2013 - a net gain of 7,907 people compared to a net loss of 3,191 a year ago. • Australia bound decreased from 39,809 a year ago to 31,246 with prediction this will drop even more. • Building Stats • YE June 2011 = 13,539 Consents incl apartments • YE June 2012 = 15,414 consents incl apartments (+14%) • YE June 2013 = 18,731 consents incl apartments (+21%) • June Quarter = 5 year high (most since June 2008 quarter) • Non Residential – June 2013 quarter at highest level since the Sept 2009 quarter.

  5. HOUSING in NZ • House sales – 6,135 sold in June 2013 • Same number as June 2012 (under supply) • Days to sell (nationally) = 34 • Sell price was 8.4% ahead of LY (supply versus demand) • National annualized pace of increase is 14% • Auckland at 27% • Christchurch at 15% • Wellington 4% • Rest of North Island 2% • Rest of South Island 13% Summary – we need more houses

  6. NALCO – FORWARD OUTLOOK • Commitment and focus on growth – as evidenced by structure changes with sales focus • Structured Systems for Training, educating, developing people • Window and Door Operating systems – more real time visibility. • Developing capability, both within NALCO, Bradnams and NULOOK • Building Respect from the Industry – highly regarded and valued

  7. Achievements for Nulook Brand • Suite Development • Tooling • Converted all Licensees to our Weather-tight system • V6 – best in the Industry • People – best and most experienced • Technical and V6 support right up there

  8. Achievements for Nulook Brand • Training Programs • Master Builders Major Sponsor • Website – Industry leading • Brochures - • Crusade labour management • Sales focused structure • Direct delivery in Auckland, Waikato - BOP

  9. Nulook – Licensee Future Model • Business systems and processes • Sales structures • Operating structures – key positions • Willingness to grow • Working ON the business • Networking • Professional Image • Belief that you can • Succession Planning

  10. Questions?

  11. Conference Sponsors

  12. Workshop • What Customer experience should a Nulook customer expect to receive? • What should be consistent?

  13. Urgent & Fast Track Order Acknowledgement • Goal • To provide more accurate acknowledgement dates for Urgent and Fast track orders • PROCESS: • CS refer to Fast track list at specific times – 8am,10am,12pm & 2pm • From the fast Track list , at each time slot CS to note down all current Sales order numbers logged to spreadsheet during that time. • For each Sales order noted , CS to forward customer a manual order acknowledgement advising of correct estimated time of delivery, Original acknowledgement is included.

  14. Manual Order Acknowledgement

  15. Manual Order Acknowledgement • Fast Tracks – unofficial cutoff is 2pm : • Any Replacement/ Urgent Orders keyed after this time will revert to next day Fast Track schedule. • Start Date 19 August. (Manual Acknowledgements) • Further Communications to all Customers next week.

  16. Colour Selection Process

  17. Anodising Changes

  18. Communication Etiquette • Please take care with Communication • Ensure your message is well received, (even bad news) so that action if required can be taken clearly and does not get confused with emotional baggage. • Treat people with respect.

  19. Website Performance • Website Performance going from strength to strength • Statistics this year have been very strong. With all results surpassing those seen this time last year • Website development • Cavity Construction CAD details updated for WeatherTight™ and SovereignSeries™ • Frontline, Commercial and WeatherTight™ wall charts updated • Masterspec Specification documents available • WANZ Guide to Window Installation now available to download • Link to Nulook World has been removed from Nulook website • Tech Bulletins from 2008 – 2013 available to download • 2013 Hardware Manual available to download • Finishing touches are being made to the mobile version of Nulook website. Will be released in the next few weeks.

  20. Number of Visitors

  21. Page Views

  22. Number of Pages Viewed

  23. Brochure Downloads

  24. File Types Downloaded

  25. Professions Downloading

  26. Nulook and NALCO Users

  27. Training Plan • New plan to be developed in August • Sept – Nov Time period • Tools availability, NALCO will work with frontline Regional Sales Managers to help deliver some of the tools.

  28. Sales & Marketing Focus • Developing Appreciation and Attraction • Developing Nulook’s Business Presentation • Maintain high Nulook brand awareness • Build demand & create Sales opportunities • Help build Nulook’sCapability & Professionalism

  29. Deadline for entries: Friday 16th August

  30. Questions?

  31. General Business

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