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Learn about the importance of performance management in Gilbert, including the need for accountability, data-driven decisions, and engagement at all levels. Discover the strategies, indicators, and benchmarks used by various departments to measure success and drive progress. Explore key performance tools and the timeline for implementing performance management practices within the Town of Gilbert.
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July 25, 2014 Gilbert Benchmark Report
Why Performance Management? OVERVIEW • Increased demand for government accountability • Focus on community’s highest priorities • Allows for data-driven decisions • Engages employees at every level / provides targets • Monitor progress • Provides context to operations • Turn principle >> practice
Why Continue to Measure? Past performance does not guarantee future results
Why Benchmark? • Greater context • “How do we compare?” – prepare for the inevitable question • Best practices • Are we where we want to be?
OVERVIEW Strategy for Gilbert • Explored various models • Developed comprehensive approach that was right fit for Town of Gilbert: • 3 main performance tools • But, first…
OVERVIEW Strategy for Gilbert • Provide order/structure
OVERVIEW Performance Indicators How to measure – department education Types: • Input • Output • Efficiency Measures • Outcomes Can take the form of: • Performance Measure • Benchmark • Dashboard Metric
Gilbert Benchmark Report • Component of performance management strategy
Project Timeline • August – Department meetings • Sept.-Oct. – Benchmark review & revision • Oct. – Met with Town Manager’s Office • November – Additional revisions • December – Design and final revisions/ feedback from other cities • January – TMO sign-off & present to Council
Gilbert Departments in Report • Town Manager • Attorney • Clerk • Communications • Management & Budget • Human Resources • Intergovernmental Relations • Information Technology • Economic Development • Development Services • Police • Professional Standards • Patrol Services • Special Enforcement • Criminal Investigations • Fire • Management Services • Accounting • Utility Billing • Facilities • Court • Prosecutor • Parks & Recreation • Public Works • Streets • Water • Wastewater • Environmental Services
Gilbert Benchmark Report Department benchmarks
Strategic Initiative Department benchmarks: 2-3 local, 2-3 outside AZ Tie to performance measures
Report Examples FTE per 1,000 Residents
Report Examples Estimated Average Residential Household Cost Gilbert: $1,353 Total Developed Parks Acreage per 1,000 Residents Gilbert: 2.57 acres Min 2.57 acres Max 5.29 acres Fire – Average Response Times Gilbert: 3:49 minutes
Next Steps • Alignment with budget process • Revisit, continue to align with other components of performance management strategy • Lessons learned, future revisions • Department education • Glossary, definitions • Org-wide metrics • Additional divisions/ revisions to existing
Resources Gilbert Benchmark Report Other helpful links: • ICMA Center for Performance Analytics • City of Tempe Cost of Service • City of Scottsdale Report to Citizens • Results Washington • City of Virginia Beach • UNC Utility Rates Dashboard • Harvard Kennedy School Article on PM