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Gilbert Benchmark Report

July 25, 2014. Gilbert Benchmark Report. Why Performance Management?. OVERVIEW. Increased demand for government accountability Focus on community’s highest priorities Allows for data-driven decisions Engages employees at every level / provides targets Monitor progress

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Gilbert Benchmark Report

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  1. July 25, 2014 Gilbert Benchmark Report

  2. Why Performance Management? OVERVIEW • Increased demand for government accountability • Focus on community’s highest priorities • Allows for data-driven decisions • Engages employees at every level / provides targets • Monitor progress • Provides context to operations • Turn principle >> practice

  3. Why Continue to Measure? Past performance does not guarantee future results

  4. Why Benchmark? • Greater context • “How do we compare?” – prepare for the inevitable question • Best practices • Are we where we want to be?

  5. OVERVIEW Strategy for Gilbert • Explored various models • Developed comprehensive approach that was right fit for Town of Gilbert: • 3 main performance tools • But, first…

  6. OVERVIEW Strategy for Gilbert • Provide order/structure

  7. OVERVIEW Performance Indicators How to measure – department education Types: • Input • Output • Efficiency Measures • Outcomes Can take the form of: • Performance Measure • Benchmark • Dashboard Metric

  8. Gilbert Benchmark Report • Component of performance management strategy

  9. Project Timeline • August – Department meetings • Sept.-Oct. – Benchmark review & revision • Oct. – Met with Town Manager’s Office • November – Additional revisions • December – Design and final revisions/ feedback from other cities • January – TMO sign-off & present to Council

  10. 17 Departments

  11. Gilbert Departments in Report • Town Manager • Attorney • Clerk • Communications • Management & Budget • Human Resources • Intergovernmental Relations • Information Technology • Economic Development • Development Services • Police • Professional Standards • Patrol Services • Special Enforcement • Criminal Investigations • Fire • Management Services • Accounting • Utility Billing • Facilities • Court • Prosecutor • Parks & Recreation • Public Works • Streets • Water • Wastewater • Environmental Services

  12. Gilbert Benchmark Report Department benchmarks

  13. Strategic Initiative Department benchmarks: 2-3 local, 2-3 outside AZ Tie to performance measures

  14. Report Examples FTE per 1,000 Residents

  15. Report Examples Estimated Average Residential Household Cost Gilbert: $1,353 Total Developed Parks Acreage per 1,000 Residents Gilbert: 2.57 acres Min 2.57 acres Max 5.29 acres Fire – Average Response Times Gilbert: 3:49 minutes

  16. Next Steps • Alignment with budget process • Revisit, continue to align with other components of performance management strategy • Lessons learned, future revisions • Department education • Glossary, definitions • Org-wide metrics • Additional divisions/ revisions to existing

  17. Resources Gilbert Benchmark Report Other helpful links: • ICMA Center for Performance Analytics • City of Tempe Cost of Service • City of Scottsdale Report to Citizens • Results Washington • City of Virginia Beach • UNC Utility Rates Dashboard • Harvard Kennedy School Article on PM

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