1 / 18

Maximizing Performance Management in Gilbert: A Benchmark Report

Learn about the importance of performance management in Gilbert, including the need for accountability, data-driven decisions, and engagement at all levels. Discover the strategies, indicators, and benchmarks used by various departments to measure success and drive progress. Explore key performance tools and the timeline for implementing performance management practices within the Town of Gilbert.

minna
Télécharger la présentation

Maximizing Performance Management in Gilbert: A Benchmark Report

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. July 25, 2014 Gilbert Benchmark Report

  2. Why Performance Management? OVERVIEW • Increased demand for government accountability • Focus on community’s highest priorities • Allows for data-driven decisions • Engages employees at every level / provides targets • Monitor progress • Provides context to operations • Turn principle >> practice

  3. Why Continue to Measure? Past performance does not guarantee future results

  4. Why Benchmark? • Greater context • “How do we compare?” – prepare for the inevitable question • Best practices • Are we where we want to be?

  5. OVERVIEW Strategy for Gilbert • Explored various models • Developed comprehensive approach that was right fit for Town of Gilbert: • 3 main performance tools • But, first…

  6. OVERVIEW Strategy for Gilbert • Provide order/structure

  7. OVERVIEW Performance Indicators How to measure – department education Types: • Input • Output • Efficiency Measures • Outcomes Can take the form of: • Performance Measure • Benchmark • Dashboard Metric

  8. Gilbert Benchmark Report • Component of performance management strategy

  9. Project Timeline • August – Department meetings • Sept.-Oct. – Benchmark review & revision • Oct. – Met with Town Manager’s Office • November – Additional revisions • December – Design and final revisions/ feedback from other cities • January – TMO sign-off & present to Council

  10. 17 Departments

  11. Gilbert Departments in Report • Town Manager • Attorney • Clerk • Communications • Management & Budget • Human Resources • Intergovernmental Relations • Information Technology • Economic Development • Development Services • Police • Professional Standards • Patrol Services • Special Enforcement • Criminal Investigations • Fire • Management Services • Accounting • Utility Billing • Facilities • Court • Prosecutor • Parks & Recreation • Public Works • Streets • Water • Wastewater • Environmental Services

  12. Gilbert Benchmark Report Department benchmarks

  13. Strategic Initiative Department benchmarks: 2-3 local, 2-3 outside AZ Tie to performance measures

  14. Report Examples FTE per 1,000 Residents

  15. Report Examples Estimated Average Residential Household Cost Gilbert: $1,353 Total Developed Parks Acreage per 1,000 Residents Gilbert: 2.57 acres Min 2.57 acres Max 5.29 acres Fire – Average Response Times Gilbert: 3:49 minutes

  16. Next Steps • Alignment with budget process • Revisit, continue to align with other components of performance management strategy • Lessons learned, future revisions • Department education • Glossary, definitions • Org-wide metrics • Additional divisions/ revisions to existing

  17. Resources Gilbert Benchmark Report Other helpful links: • ICMA Center for Performance Analytics • City of Tempe Cost of Service • City of Scottsdale Report to Citizens • Results Washington • City of Virginia Beach • UNC Utility Rates Dashboard • Harvard Kennedy School Article on PM

More Related