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Making Every Contact Count

The Making Every Contact Count (MECC) initiative at UHCW aims to utilize patient interactions to promote healthier lifestyles. We've developed a comprehensive MECC strategy incorporating both electronic and paper formats for patient surveys. This includes a £5k grant from SHA to refine our approach, alongside consultation with the Patient Council. By facilitating swift reporting and tailored training packages, we enhance ward-specific education and streamline referrals. Our focus is on integrating these solutions into the North 51 hub for improved patient outcomes.

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Making Every Contact Count

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  1. Making Every Contact Count

  2. Initial Processes • Collated a MECC strategy group • Assembled ideas to effective audit • Applied for £5k grant from SHA to implement changes to patient survey

  3. Innovation Bid • UHCW conducts a rolling patient questionnaire • Both Electronic and Paper formats • Consulted Patient Council • Software company adds in question • Rolls out in March

  4. Q. Have you been offered any healthy lifestyle advice about Smoking, Physical Activity, Healthy Eating, Alcohol, Weight, Mental Health or General Wellbeing? A. I'd prefer not to say     Yes     No    Unsure

  5. Audit • Allows for specific ward audits to target education • Quick reporting time (ad-hoc and quarterly) • Accessible to all

  6. Training that works • 2 monthly working groups – Strategy and Delivery • Delivery group are working together to tailor F2F training packages that work for their area • Both Local and UHCW specific service referral routes included in marketing packs.

  7. Improving Referrals E-referral

  8. Going Forward • Simplicity – removes paper forms • Audit and Outcomes feedback • Training included in MECC • Future Integration into North 51 hub

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