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Houston Astros Guest Services Internship Keith Frost Spring 2011

Houston Astros Guest Services Internship Keith Frost Spring 2011. Minute Maid Park. 501 Crawford Street Houston, Texas 77002 (713)-259-8000 P.O. Box 288 Houston, Texas 77001-0288 Site Supervisor Chanda Lawdermilk (713)-259-8943 Clawdermilk@astros.com. CHAMPIONSHIP. SERVICE.

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Houston Astros Guest Services Internship Keith Frost Spring 2011

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  1. Houston Astros Guest Services Internship Keith Frost Spring 2011

  2. Minute Maid Park 501 Crawford Street Houston, Texas 77002 (713)-259-8000 P.O. Box 288 Houston, Texas 77001-0288 Site Supervisor Chanda Lawdermilk (713)-259-8943 Clawdermilk@astros.com CHAMPIONSHIP SERVICE

  3. Site Rating 4 Stars The Guest Services internship for the Houston Astros was a blast. I had an amazing time working with the guest service staff and meeting new people. My supervisors were fun but tough. They taught me a lot about time management, being professional, and did not just give me a grade. The reason I must give them 4 stars instead of 5 is because my supervisor would get frustrated sometimes and would be hard to work with, but Overall it was a great internship.

  4. Pictures!!

  5. Words of Wisdom • Learn how to be respectful and professional • Do not take things personally or dwell on anything • “ Attitude is a little thing that makes a big difference.” - Winston Churchill

  6. Internship Objectives • Gain knowledge and experience in the sport industry • Network with people in the sport industry • Learn how to work and be professional in an office setting • Learn what Guest Services is all about CHAMPIONSHIP SERVICE

  7. Daily Activities • Check emails and messages • Oversee Lost and Found • Set up break room for Guest Services staff • When staff arrives pass out radios, ticket scanners, uniforms, etc. • Type up daily informational sheet for staff • During game: assist staff with any problems, log radio calls in the command center, and prepare paper work for upcoming games • Post Game: Collect radios and ticket scanners, organize paper work for upcoming events/games

  8. Project Description • Did Preliminary calls to guest service staff to see who was available to work the college classic • Created schedule based on who could work what days • Called staff members with their schedules • Adjusted schedule as needed, when staff members called in saying they could not work • Create a new slogan for bulletin board in staff break room • Decorate board through out the season

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