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Communication Networks

Communication Networks. Types of Communication Networks. Organization is a composite of people There are two types of Communication network: Internal (formal and informal) External. Channels of communication. Channels of communication. Channels of communication. External Communication.

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Communication Networks

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  1. Communication Networks

  2. Types of Communication Networks Organization is a composite of people There are two types of Communication network: Internal (formal and informal) External

  3. Channels of communication

  4. Channels of communication

  5. Channels of communication

  6. External Communication In order to survive the competitive environment it’s important to adopt external communication The image of the company depends on the ways of external communication Advertising Media Interaction Public Relations Presentations Negotiations Mails Telegrams Letters

  7. Difference Between External and Internal Communication Different personalities, background, disciplines, different expectations. A lot at stake to protect the company's image More relaxed

  8. Types of Communication Written 1)Reports 2)Illustrations 3)Memos 4)Telegrams 5)Fax 6)Emails Non-verbal 1)Body language 2)Signs and Symbols 3)Territorial zone 4)Object language • Oral communication • Words • Articulation

  9. Difference Between Oral and Written Oral Interactive Fluid /no limits (if senders goal is not met changes his strategy) Basic issues Pen down ideas so they are brief Conducted at any place Not much impact Instant feedback Written Delayed interaction Medium is frozen Complex issues sorted out Longer time frame Cost is high Greater impact Prolonged feedback

  10. Types of Non-Verbal Communication • Paralanguage (How to say it) • Kinesics (Body movement) • Proxemics (Space)

  11. Paralanguage • Language deals with what is said • Paralanguage deals with how it is said • I want you to read it. • I want you to read it. • I want you to read it. • I want you to read it.

  12. Paralanguage • Paralanguage voice qualities include: • Rate • Volume • Rhythm • Pitch

  13. Cont’d • Rate: • An increased rate indicates • Anger • Impatience • Anxiety • A decreased rate indicates • Thoughtfulness • Reflective attitude • Boredom

  14. Kinesics • Eye contact • Gesture • Posture • Movement • Side to side • Forward and backwards • Vertical

  15. Proxemics • Intimate distance (18 inches) • Personal distance (four feet) • Social distance (eight feet) • Public distance (12 feet and above)

  16. Credibility: if sender establishes credibility, the receiver has no problem in accepting it. (long time to build honesty and trust) Courtesy: diplomacy and appreciation should be expressed in messages. (“I” attitude discarded and “you” implied) Clarity: clear mind, thoughts, simple language, and easy sentences. Effective communication- 7C’s

  17. 7C’s • Correctness: level of knowledge and educational background of the receiver should be kept in mind; nondiscriminatory terms should be used • Consistency: not too many ups and downs that lead to confusion • Concreteness: concrete and specific expressions preferred • Conciseness: avoid weighty language, excessive information

  18. Credibility: trust • Courtesy: improves relationships • Clarity: makes comprehension easier • Consistency: introduces stability • Concreteness: reinforces confidence • Conciseness: saves time

  19. 4 S’s Shortness: economizes, msg should be brief so it is communicate faster. Flooding high sounding words does not create an impact Simplicity: Impresses, reveals a clarity in the thinking Strength: Convinces, if sender believes in the message he is bound to convince. Sincerity: Appeals, if sender is genuine it will be expressed in the way he communicates.

  20. Cont’d • You’ve got to believe it in time to keep them from hanging me. Every night you ask me how it happened. But I don’t know! I don’t know! I can’t remember. There is no other answer. You’ve asked me that question a thousand times. Oh God, stop them….quick… before it’s too late.

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